PIN Guidelines
The IB Key PIN protects your security app from unauthorized access and we would recommend taking a moment to set a secure sequence of characters for it by following the guidelines below:
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Do not use your own date of birth.
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Do not use the date of birth of your children or any other immediate family member.
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Do not use parts of your personal or business address, such as street number, ZIP and/or Postal Code.
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Do not use any part of your Citizen ID (such as SSN or ID document number).
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Do not use phone numbers.
The PIN must be at least 4 and up to 6 characters (digits only).
If you have forgotten your IB Key PIN, please call us toll free at 1-866-532-4654 (US) or 1-801-559-2140 (International) or visit Customer Services.