Two-Factor Authentication Frequently Asked Questions

General

Setup

• How do I opt out of the Secure Login System?

• How do I request a Secure Login Device?

• Security Device: Enrollment/Termination/Replacement

• What is the Multiple 2-Factor System (M2FS)?

  Use

• Can I trade U.S. Penny Stocks without two-factor authentication?

• How can I check if my client is two-factor authenticated?

• How can I select the device I want to log in with?

• How do I change the PIN for my security device?

• How do I share a security device?

• How do I verify my identity using my Secure Login Device?

• If I link two accounts enrolled in SLS, are there any restrictions with respect to the security device which will remain following linkage?

  Troubleshooting

• My security code is not working

• Updater failed message on Trader Workstation (TWS) and can't get past authenticating account

• Why am I receiving an Authentication Error?

DSC+

Setup

• How do I activate my Digital Security Card+?

  Use

• How do I log in using the Digital Security Card+?

• How do I request an additional security device?

• How do I return a security device to Interactive Brokers?

• May I request and obtain a second Digital Security Card+ as a backup device?

• When will I receive my security device in the mail?

• Why is there a $20 deposit for my security device?

  Troubleshooting

• How do I replace a security device?

• I get "incorrect passcode" when I try to use my Digital Security Card+

IBKR Mobile

Setup

• Can I enable IBKR Mobile authentication on an iPad?

• Download IBKR Mobile for iOS | Download IBKR Mobile for Android

• Download IBKR Mobile for iOS | Download IBKR Mobile for Android

• How can I download IBKR Mobile on a Blackberry phone?

• How can I download IBKR Mobile on a Huawei phone?

• How do I activate IBKR Mobile Authentication with a QR code on my iPhone?

• How do I enable IBKR Mobile Authentication (IB Key) for iPhone?

• How do I enable IBKR Mobile with IBKR Mobile Authentication for Android?

• How do I verify my mobile phone number?

• Should I return my physical device after activating IBKR Mobile Authentication?

  Use

• As an Advisor, can I have IBKR Mobile Authentication active on multiple phones?

• As an Advisor, how do I add another user/account to the IBKR Mobile Authentication for iPhone?

• Can I disable Face ID on IBKR Mobile Authentication?

• Can I disable warnings in the mobile app?

• Can I enable IBKR Mobile authentication without an SMS activation code?

• Can I have IBKR Mobile Authentication active on multiple phones?

• Can I install IBKR Mobile on multiple devices?

• Can I register IBKR Mobile Authentication on a second device?

• Do I need to set up a passcode on my smartphone to use IBKR Mobile Authentication?

• How can I configure the settings of IBKR Mobile for Android?

• How do I enable iPhone Face ID for login using IBKR Mobile?

• How do I get started with IBKR Mobile for Android devices?

• How do I get started with IBKR Mobile for iPad?

• How do I get started with IBKR Mobile for iPhone?

• How do I transfer the IBKR Mobile authentication to my new phone?

• How do I update my mobile phone number?

• How do I use two-factor IBKR Mobile Authentication?

• I changed my phone number. Do I need to reactivate IBKR Mobile authentication?

  Troubleshooting

• Face ID on IBKR Mobile authentication for iPhone does not work anymore

• How do you manually update IBKR Mobile in the Apple App Store?

• I am a Full-Service Broker and I cannot activate the IBKR Mobile Authentication

• I deleted the IBKR Mobile app from my phone. How can I recover it?

• I lost my phone with IBKR Mobile installed. What do I do?

• The fingerprint reader of my phone is broken. How do I access my account?

SMS

Setup

• How do I enable and use SMS as two-factor authentication method?

  Use

• Do you charge for SMS?

• How can I change my phone number to receive SMS authentication messages?

• How can I disable SMS authentication?

Virtual

Setup

• How can I get a temporary online virtual security device?

  Troubleshooting

• What should I do if my temporary digital virtual security device has expired?

• Why do I no longer have the option to renew my temporary security card?

Voice

Setup

• How to use voice callback for receiving login authentication codes