How do I change my mailing address?

To change your mailing address you will first need to submit the request through Account Management. Once logged into Account Management, go to the Settings section followed by Account Settings. Click the gear icon next to the user you wish to modify in the Profile section. If you just wish to change your mailing address, make sure to select "No" where it asks "is your mailing address the same as the one provided above?" Enter the new mailing address and click Continue at the bottom of the page. 

Please note that your changes are subject to Compliance review prior to taking effect, and for security purposes you may also be required to provide documentation which verifies your new address.


How do I change my email address?

Overview: 

To change your email address you will first need to submit the request through Account Management. From within Account Management select Settings followed by User Settings and then click the gear icon next to Email Address in the Communication section. If you have access to your old email, we will send a secure confirmation number to your existing email address. You will then be prompted to enter the confirmation number and your new email. If you do not have access to your old email, you will be prompted to enter your current password along with your new email address. Click Submit to complete the request.

Glossary terms: 

Can I change my password online?

Overview: 

Account holders who are able to log into Account Management may change their password by selecting the Settings section followed by User Settings and clicking the gear icon next to the word "Password" in the Login section. Passwords must be between 6 and 40 characters in length and must contain at least one alpha and one numeric character.

Account holders who are unable to log into Account Management may change their password through the Online Password Reset tool. The password rules stated above will still apply. You may either click HERE, use the "Forgot Password?" link at the bottom of the Account Management login page, or click the link provided upon an invalid login to TWS to request a password reset.

  

IMPORTANT NOTE

Passwords greater than 8 characters in length are only supported on newer versions of IB's software. More details are provided on the password reset page within Account Management. Account holders may also contact Customer Service for assistance with password changes. For security purposes, all log in issues and password requests can only be addressed once the identity of the named account holder has been verified.

A/B SIGNATORY OVERVIEW

Overview: 

 

The concept of multiple, or A/B, signatories is intended to provide multi-user institutional accounts with an internal fraud and error control typically employed by these institutions in other operational facets of their business.  This control mechanism requires that multiple individuals provide confirmation of a given request prior to IB acting upon it. Control is accomplished through the three steps outlined below.:

Background: 

 

  1. Defining those functions which require control via a multi-user authorization process.
    1. IB has defined two functions, the creation or modification of additional users and funds management as those which may be controlled via multi-user authorization.
  1. Specifying the number of account users necessary to provide adequate control.
    1. For a given function, up to 3 users, or Authorizers, may be specified as being required to provide approval prior to the processing of a request. 
    2. The number of Authorizers specified logically cannot exceed the number of users associated with the account.
    3. For control purposes (i.e. do not want to allow a given user to circumvent the authorization process by unilaterally making changes), the number of Authorizers can never be decreased only increased.
    4. This process is managed through the Account Administration/Authorizations menu options within Account Management
  1. Delineating levels of authority for each Authorizer.
    1. One of 2 levels of authority, either ‘A’ – high or ‘B’ – low, must be specified for each Authorizer.
    2. For any function requiring control, a minimum number of ‘A’ Authorizers who are required to provide approval before a request can be processed must be specified
    3. The minimum number of ‘A’ Authorizers specified for a particular function cannot logically exceed the number of ‘A’ Authorizers set up for that function.
    4. When the required number of Authorizers that is required to provide approval exceeds the minimum number of ‘A’ Authorizers specified, either ‘A’ or ‘B’ Authorizers are eligible to provide the balance of approval.
    5. This process is managed through the Account Administration/User Access Rights menu options within Account Management
    6. The table below illustrates the authorization scenarios which are possible based upon the set up criteria (# of Authorizers and minimum ‘A’ signatories required) established by the account holder.

 

 

 
POSSIBLE A/B AUTHORIZATION SCENARIOS
# of Authorizers
Specified
Minimum # of ‘A’
Signatories
Specified
# of ‘A’
Signatories Required to Authorize
# of ‘B’
Signatories Required to Authorize
0
0
0
0
1
1
1
0
2
2
2
0
2
1
1 or 2
1 if only 1 ‘A’ has signed, 0 if 2 ‘A’s have signed
3
1
1, 2 or 3
2 if only 1 ‘A’ has signed, 1 if only 2 ‘A’s have signed,0 if 3 ‘A’s have signed
3
2
2 or 3
1 if only 2 ‘A’s have signed, 0 if 3 ‘A’s have signed
3
3
3
0
 

 

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