IB程序在安卓設備上的緩存維護

Background: 

該操作能解決多個問題,因為它能完全重置發生故障的IB程序。

 

對於安卓6.0(Marshmallow)及以上的操作系統

  1. 進入手機的設置菜單
  2. 在“手機”板塊下,選擇應用 MOVED TO... 應用管理
    Select Applications  Application Manager
     
  3. 向下滑動并選擇要重置的IB程序。
    Select IB apps
     
  4. 點擊存儲
    Select Storage
     
  5. 點擊刪除數據 MOVED TO... 刪除
    Clear IB app data  Confirm Delete cleared data
     
  6. 確認數據已刪除。
    Confirm data is cleared
     
  7. 點擊存儲旁的返回箭頭
    Presss back from storage
     
  8. 點擊權限
    (如尚未激活,則啟用電話存儲權限)
    Select app permissions  Enable Phone and Storage permissions
     
  9. 重啟手機
  10. 重新打開應用程序

 

 

對於安卓5.0(Lollipop)及之前版本的操作系統

  1. 進入手機的設置菜單
  2. 設備板塊下,選擇應用
    Select Apps
     
  3. 向下滑動并選擇要重置的IB程序。
    IB Apps
     
  4. 點擊刪除數據 MOVED TO... 確認
    Clear App data  Delete app data -> OK
     
  5. 確認數據已刪除
    Confirm Data cleared
     
  6. 重啟手機
  7. 重新打開應用程序


注:如果您已清空了緩存、手動調整了權限并重啟了安卓設備,但問題仍然存在,請聯系IB客戶服務獲取故障排除的進一步幫助。


相關文章:

  • 知識庫文章KB2277IB Key安卓概述
  • 知識庫文章KB2748在安卓上恢復IB Key的流程

 

IB程序在安卓设备上的缓存维护

Background: 

该操作能解决多个问题,因为它能完全重置发生故障的IB程序。

 

对于安卓6.0(Marshmallow)及以上的操作系统

  1. 进入手机的设置菜单
  2. 在“手机”板块下,选择应用 MOVED TO... 应用管理
    Select Applications  Application Manager
     
  3. 向下滑动并选择要重置的IB程序。
    Select IB apps
     
  4. 点击存储
    Select Storage
     
  5. 点击删除数据 MOVED TO... 删除
    Clear IB app data  Confirm Delete cleared data
     
  6. 确认数据已删除。
    Confirm data is cleared
     
  7. 点击存储旁的返回箭头
    Presss back from storage
     
  8. 点击权限
    (如尚未激活,则启用电话存储权限)
    Select app permissions  Enable Phone and Storage permissions
     
  9. 重启手机
  10. 重新打开应用程序

 

 

对于安卓5.0(Lollipop)及之前版本的操作系统

  1. 进入手机的设置菜单
  2. 设备板块下,选择应用
    Select Apps
     
  3. 向下滑动并选择要重置的IB程序。
    IB Apps
     
  4. 点击删除数据 MOVED TO... 确认
    Clear App data  Delete app data -> OK
     
  5. 确认数据已删除
    Confirm Data cleared
     
  6. 重启手机
  7. 重新打开应用程序


注:如果您已清空了缓存、手动调整了权限并重启了安卓设备,但问题仍然存在,请联系IB客户服务获取故障排除的进一步帮助。


相关文章:

  • 知识库文章KB2277IB Key安卓概述
  • 知识库文章KB2748在安卓上恢复IB Key的流程

 

在安卓手機上恢復IB Key的流程

Background: 

當用戶升級了手機的操作系統或清空了程序緩存后重新啟用IB Key時須進行恢復操作。(參見知識庫文章KB2745了解如何清空IB Key的緩存。
 

操作流程:

要重新啟用IB Key,請按以下步驟操作:
 

對於所有的安卓版本:

  1. 打開IB Key。如可用,程序會請您恢復設置。點擊
    Launch IB Key App for Recovery

  2. 查看恢復說明。點繼續
    Local Data Deleted Recovery directions
     
  3. 賬戶管理登錄界面會自動出現。
    輸入您的賬戶用戶名密碼。點擊登錄
    Account Managemewnt Login
     
  4. 點擊初始化恢復
     Instructions on Recovery
     
  5. 系統將向您的手機發送一條短信。收到后,點擊收到短信
     Recovery SMS received
     
  6. IB Key程序將自動重新啟動。
    輸入短信碼當前Pin碼,然后點提交
     Enter SMS code and current PIN    
     
  7. IB Key現已重新激活。點擊返回到開始
     Data recovery success   
  1. 現在,您可關閉程序。

 
參考:

  • 參見知識庫文章KB2277了解如何使用IB Key程序的一般說明。
  • 參見知識庫文章KB2745了解如何清空IB應用程序的緩存。

 

 

在安卓手机上恢复IB Key的流程

Background: 

当用户升级了手机的操作系统或清空了程序缓存后重新启用IB Key时须进行恢复操作。(参见知识库文章 KB2745了解如何清空IB Key的缓存。
 

操作流程:

要重新启用IB Key,请按以下步骤操作:
 

对于所有的安卓版本:

  1. 打开IB Key。如可用,程序会请您恢复设置。点击
    Launch IB Key App for Recovery

  2. 查看恢复说明。点继续
    Local Data Deleted Recovery directions
     
  3. 账户管理登录界面会自动出现。
    输入您的账户用户名密码。点击登录
    Account Managemewnt Login
     
  4. 点击初始化恢复
     Instructions on Recovery
     
  5. 系统将向您的手机发送一条短信。收到后,点击收到短信
     Recovery SMS received
     
  6. IB Key程序将自动重新启动。
    输入短信码当前Pin码,然后点提交
     Enter SMS code and current PIN    
     
  7. IB Key现已重新激活。点击返回到开始
     Data recovery success   
  1. 现在,您可关闭程序。

 
参考:

  • 参见知识库文章KB2277了解如何使用IB Key程序的一般说明。
  • 参见知识库文章KB2745了解如何清空IB应用程序的缓存。

 

 

如何將IB Key遷移至新的智能手機

Overview: 

如您將智能手機升級至了更新的版本或不衕的型號,您可遷移已激活的IB Key而無需聯系IBKR客戶服務。

 

Background: 

如您仍保留了舊的智能手機或可訪問已激活的第二安全設備,則您可根據本文中列出的步驟自己遷移IB Key。

否則,您需要通過以下頁面上的電話直接聯系IB技朮協助中心 - 安全設備部門:

 

如何將IB Key從舊手機遷移至新手機

 

您需在您的新手機上進行以下操作

1)在新手機上安裝IB Key。如您就安裝IB Key需要額外的協助,您可參考以下文章:
 
2)在新手機上打開IB Key。如果您看到"IB Key"想給您發送通知,點擊“允許
Notification_allow
 
3)點擊“啟用使用者
 Enable_user
 
4)點擊“繼續
 Enable_user_2
 
5)輸入您的IB用戶名和密碼,然后點擊“繼續”(如您使用的是安卓手機,請點擊“登錄”)
Enable_user_3  Enable_user_3_Android
 
6)如您有針對衕一個使用者的已激活實體安全設備,您將在屏幕上看到該安全設備的選項(在以下演示圖片中,實體安全設備為“安全代碼卡”)。 您可選擇該設備并像常規登錄IB賬戶管理或交易平台時一樣操作。如您決定使用實體安全設備且您已完成了該設備的驗證,請點擊“繼續”并直接跳到第9)步
Enable_user_4 Enable_user_5
 
 
  • 如您目前無法訪問第二安全設備,則您需使用舊手機上的IB Key。該過程不要求您的舊手機仍有無線網絡連接
  • 如果系統可使用無縫驗證,它將自動給您的手機發送一條通知,否則系統將給您一條驗證碼。不論是哪種情況,都請進入下一步
Enable_user_6
 
 

以下步驟需在您的舊手機上操作

7) 如您已在舊手機上收到了IB Key通知,點擊該通知。IB Key會自動打開,提示您按壓您的指紋、使用FaceID3或輸入您的IB Key PIN碼。請提供相關安全認證元素,然后跳至第9)步

Enable_user_7  Enable_user_8

如您未在舊手機上收到IB Key通知,打開IB Key然后點擊“驗證”。您將被要求輸入您在第6)步中收到的驗證碼。輸入該驗證碼然后點擊“生成”。IB Key會提示您按壓指紋、使用FaceID3或輸入您的IB Key PIN碼。請提供相關的安全認證元素。 屏幕上會生成一條響應字符串。現在,您可進入下一步

 Enable_user_9     Enable_user_10

 

以下步驟需在您的新手機上操作

8)您會發現您新手機上的IB Key仍在等待響應字符串。請輸入您在上一步中獲得的響應字符串,然后點“繼續

Enable_user_12

9)如果您正確地輸入了所有安全認證元素,驗證就會成功,而您新手機上的IB Key現將顯示您的手機號碼詳情。
如果屏幕上顯示的手機號碼仍可用,點擊“獲取激活短信”(如您使用的是安卓手機,則點擊“發送短信”)然后直接進入第10)步
 
  • 如果屏幕上顯示的手機號碼已無效/不再使用,您可選擇一個不衕的手機號碼或添加一個新號碼。您可點擊手機號碼 區域右側的小箭頭打開下拉菜單來選擇或添加新號碼 
  • 要添加新號碼,選擇下拉列表中的“其它”(如您使用的是安卓手機,則點擊“添加電話號碼”),輸入您新的手機號碼(不帶國別號)1,并從菜單中選擇您手機服務商所在的國家。所有信息均輸入后,點擊“獲取激活短信”(如您使用的是安卓手機,則點擊“發送短信”)然后進入下一步

Enable_user_13  Enable_user_14

10)一條包含激活碼的短信將被發送至您在前一步中選擇的手機號碼。請等待几分鐘(在安卓手機上,點擊“收到短信”確認收到)

  Enable_user_15_Android

11)系統將提示您輸入通過短信收到的激活碼并自行設置一個恢復PIN碼2。請輸入這些元素并點擊“激活

 Enable_user_16   Enable_user_17

12)如果正確地輸入了所有元素,IB Key將在屏幕上顯示整個激活流程成功的確認信息。現在,您可進行最后一個步驟

Enable_user_18

 

以下步驟需在您的舊手機上操作

13)鑒於IB Key已被遷移,您可安全地刪除舊手機上的IB Key

 

注意:

  1. 您輸入的電話號碼必須不帶國家前綴,且只需輸入數字,無需添加空格或特殊字符。
  2. 恢復PIN碼將被用於啟用額外的使用者或在IB Key被卸載后重新啟用該應用。恢復PIN碼須包含4到6個字符(允許字母、數字和特殊字符)。請參考知識庫文章KB2269,了解如何設置PIN碼。
  3. 如果您使用的是iPhone X,請確保滿足以下條件,以便在IB Key中使用iPhone的FaceID技朮:
    - iPhone X上的IB Key應用是從應用商店新下載的,而非通過iTunes或Cloud備份從舊手機上衕步而來
    - 啟用了FaceID(而非TouchID)用於解鎖iPhone(iPhone解鎖功能在“開啟/綠色”狀態)

 

參考:

  • 參見知識庫文章KB2260了解如何安裝/激活/運行IB Key程序
  • 參見知識庫文章KB2748了解如何恢復IB Key程序

 

如何将IB Key迁移至新的智能手机

Overview: 

如您将智能手机升级至了更新的版本或不同的型号,您可迁移已激活的IB Key而无需联系IBKR客户服务。

 

Background: 

如您仍保留了旧的智能手机或可访问已激活的第二安全设备,则您可根据本文中列出的步骤自己迁移IB Key。

否则,您需要通过以下页面上的电话直接联系IB技术协助中心 - 安全设备部门:

 

如何将IB Key从旧手机迁移至新手机

 

您需在您的新手机上进行以下操作

1)在新手机上安装IB Key。如您就安装IB Key需要额外的协助,您可参考以下文章:
 
2)在新手机上打开IB Key。 如果您看到"IB Key"想给您发送通知,点击“允许
Notification_allow
 
3)点击“启用使用者
 Enable_user
 
4)点击“继续
 Enable_user_2
 
5)输入您的IB用户名和密码,然后点击“继续”(如您使用的是安卓手机,请点击“登录”)
Enable_user_3  Enable_user_3_Android
 
6)如您有针对同一个使用者的已激活实体安全设备,您将在屏幕上看到该安全设备的选项(在以下演示图片中,实体安全设备为“安全代码卡”)。 您可选择该设备并像常规登录IB账户管理或交易平台时一样操作。 如您决定使用实体安全设备且您已完成了该设备的验证,请点击“继续”并直接跳到第9)步
Enable_user_4 Enable_user_5
 
 
  • 如您目前无法访问第二安全设备,则您需使用旧手机上的IB Key。该过程不要求您的旧手机仍有无线网络连接
  • 如果系统可使用无缝验证,它将自动给您的手机发送一条通知,否则系统将给您一条验证码。不论是哪种情况,都请进入下一步
Enable_user_6
 
 

以下步骤需在您的旧手机上操作

7) 如您已在旧手机上收到了IB Key通知,点击该通知。IB Key会自动打开,提示您按压您的指纹、使用FaceID3或输入您的IB Key PIN码。请提供相关安全认证元素,然后跳至第9)步

Enable_user_7  Enable_user_8

如您未在旧手机上收到IB Key通知,打开IB Key然后点击“验证”。您将被要求输入您在第6)步中收到的验证码。输入该验证码然后点击“生成”。IB Key会提示您按压指纹、使用FaceID3或输入您的IB Key PIN码。请提供相关的安全认证元素。 屏幕上会生成一条响应字符串。现在,您可进入下一步

 Enable_user_9     Enable_user_10

 

以下步骤需在您的新手机上操作

8)您会发现您新手机上的IB Key仍在等待响应字符串。请输入您在上一步中获得的响应字符串,然后点“继续

Enable_user_12

9)如果您正确地输入了所有安全认证元素,验证就会成功,而您新手机上的IB Key现将显示您的手机号码详情。
如果屏幕上显示的手机号码仍可用,点击“获取激活短信”(如您使用的是安卓手机,则点击“发送短信”)然后直接进入第10)步
 
  • 如果屏幕上显示的手机号码已无效/不再使用,您可选择一个不同的手机号码或添加一个新号码。您可点击手机号码 区域右侧的小箭头打开下拉菜单来选择或添加新号码 
  • 要添加新号码,选择下拉列表中的“其它”(如您使用的是安卓手机,则点击“添加电话号码”),输入您新的手机号码(不带国别号)1,并从菜单中选择您手机服务商所在的国家。所有信息均输入后,点击“获取激活短信”(如您使用的是安卓手机,则点击“发送短信”)然后进入下一步

Enable_user_13  Enable_user_14

10)一条包含激活码的短信将被发送至您在前一步中选择的手机号码。请等待几分钟(在安卓手机上,点击“收到短信”确认收到)

  Enable_user_15_Android

11)系统将提示您输入通过短信收到的激活码并自行设置一个恢复PIN码2。请输入这些元素并点击“激活

 Enable_user_16   Enable_user_17

12)如果正确地输入了所有元素,IB Key将在屏幕上显示整个激活流程成功的确认信息。现在,您可进行最后一个步骤

Enable_user_18

 

以下步骤需在您的旧手机上操作

13)鉴于IB Key已被迁移,您可安全地删除旧手机上的IB Key

 

注意:

  1. 您输入的电话号码必须不带国家前缀,且只需输入数字,无需添加空格或特殊字符。
  2. 恢复PIN码将被用于启用额外的使用者或在IB Key被卸载后重新启用该应用。恢复PIN码须包含4到6个字符(允许字母、数字和特殊字符)。请参考知识库文章KB2269,了解如何设置PIN码。
  3. 如果您使用的是iPhone X,请确保满足以下条件,以便在IB Key中使用iPhone的FaceID技术:
    - iPhone X上的IB Key应用是从应用商店新下载的,而非通过iTunes或Cloud备份从旧手机上同步而来
    - 启用了FaceID(而非TouchID)用于解锁iPhone(iPhone解锁功能在“开启/绿色”状态)

 

参考:

  • 参见知识库文章KB2260了解如何安装/激活/运行IB Key程序
  • 参见知识库文章KB2748了解如何恢复IB Key程序

 

How to migrate the IB Key / IBKR Mobile authentication to a new smartphone

Overview: 

This article details the steps needed to reactivate the IB Key authentication via IBKR Mobile in the event you have lost or replaced your smartphone.

 

Background: 

You may be able to perform the reactivation without having to contact the IB Client Services in the following cases:

A) New phone, Same phone number: You were performing the SLS (Two-Factor) authentication using the IBKR Mobile app on your old smartphone and you still use the same mobile phone number on your new device. Should this be your case, proceed directly here.

B) New phone, an Additional physical security device is active: You are currently in possession of an active physical security device (Secure Code Card, DSC+) for your user. Should this be your case, continue reading here.

C) New phone, Still in possession of old phone and old app: You were performing the SLS (Two-Factor) authentication using the old standalone IB Key app and you are still in possession of your old smartphone. Should this be your case, follow the instructions here.

In any other case, we would kindly ask you to request a temporary account access by contacting the IB Client Services (Secure Login department) on the phone number best suitable for your location, among the ones listed on ibkr.com/support

 

 

A) I was using the IBKR Mobile app on my old smartphone

Regardless whether you are still in possession of you old phone, if you were using the IBKR Mobile app, you will be always able to reactivate it on your new smartphone following the steps below
 
1. Install the IBKR Mobile app on your new smartphone. Should you need additional guidance for this specific task, refer to one of the below links depending on your phone's operating system:

2. Launch the IBKR app and tap the link Services on the top left corner of the screen

3. Tap Register Two-Factor
 
4. Tap Continue
 
5. Enter your username and password and tap Continue
 
6. An SMS containing an authentication code will be sent to your mobile phone number. Enter that authentication code in the Activation Code field and tap Activate (note that the code in the illustration below is an example value and differs from the code you will receive)
 
 
7. If the activation has been successful, you will see a confirmation screen. Tap on Done to finalize the procedure
 
 
 

B) I am in possession of a physical security device active for my user

Regardless whether you have possession of your old phone, you can always activate or reactivate the IBKR Mobile authentication on your new smartphone using your physical security device to validate your request. Please find the instructions by clicking one of the below links, according to your smartphone operating system:
 
 

C) I was using the IB Key app and I am still in possession of my old smartphone

If you were using the IB Key app, you will be able to activate the IBKR Mobile authentication on your new device using the old IB Key app to validate the request. You would therefore need to be still in possession of your old smartphone. Please follow the steps below:
 
The steps below have to be performed on your NEW smartphone
1. Install the IBKR Mobile app on your new smartphone. Should you need additional guidance for this specific task, refer to one of the below links depending on your phone's operating system:
 

2. Launch the IBKR app and tap the link Services on the top left corner of the screen

3. Tap Register Two-Factor
 
4. Tap Continue
 
5. Enter your username and password and tap Continue
 
6. If the system is able to use the seamless authentication, it will automatically send a notification to your old phone at this point, otherwise it will show you a Challenge code and a field where to enter the Challenge Response. In both cases please proceed to the next step
 
The step below has to be performed on your OLD smartphone
7. If you have received a IB Key notification on your old smartphone, tap on it. The IB Key will automatically open, prompting you to scan your fingerprint, use FaceID or enter your PIN code. Please provide the requested security element and jump directly at point 8
  
 
If you have not received a notification on your old smartphone, open the IB Key app. You will be requested to input the Challenge code you obtained at step 6. Enter that Challenge code and then tap Generate. Once you have provided the requested security element (Fingerprint, FaceID, PIN), you will obtain a Response String
 
 
The steps below have to be performed on your NEW smartphone
8. Go back to your new phone. In the Challenge Response field enter the Response string you obtained at step 7 and tap Continue

 
9. The default mobile phone number on record for your account will be already selected. If you are not able to receive text messages (SMS) on that number, you should choose a different one from the list (if applicable) or add a new one. To add a new phone, tap Add Phone Number, enter the new number1 and the correspondent Country.  Once you have selected or added the desired mobile number, tap Get Activation SMS
10. You will receive an SMS message containing an Activation Token. Enter it in the Activation Code field and tap Activate
 

11. According to your phone operating system and hardware capabilities, you might be prompted to provide or define the security element to be used  to secure the app (Fingerprint, Face ID2, PIN)

12. If the activation has been successful, you will see a confirmation screen. Tap on Done to finalize the procedure

 

Notes:

  1. You must enter your phone number without your country's trunk prefix and only enter numbers without any spacing or special characters
  2. If using an iPhone X, please make sure the following conditions are met in order to use IBKR Mobile with the iPhone's Face ID technology:
    - The IBKR Mobile app on the phone is a new download from the App Store and not synced from the old phone via iTunes or iCloud backup
    - Face ID is enabled to unlock the iPhone (iPhone Unlock is switched to ON/Green in the Face ID & Passcode menu within the Settings app on your phone)

 

References:

  • See KB2260 for instructions on how to install/activate/operate the IBKR Mobile app
  • See KB2748 for instructions on how to recover the IBKR Mobile app

 

Multiple 2Factor System (M2FS)

Overview

This page covers specific points on what the Multiple 2Factor System (M2-FS) is and how it functions. For general questions on the Secure Login System, please refer to KB1131.

 

Table of contents

 

What is M2-FS?

M2-FS allows any client to maintain more than one active security device at the same time. No more do you have to pick and choose whether you prefer to use a physical security device or the IBKR Mobile app as either can be used interchangeably.

 

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Activation

For any clients with an active security device, any further device activation will result in both devices remaining active.

I currently use the Security Code Card / Digital Security Card+: Clients who currently use a physical security device, simply need to download and activate the IBKR Mobile app. Refer to the directions for Android and iOS for details.

I currently use the IB Key or the IBKR Mobile app: Clients who currently use the IB Key or IBKR Mobile app and qualify for the Digital Security Card+, can proceed to login to Account Management and request that device1 by following the instructions here.

 

1: The DSC+ is available to accounts with a balance greater than USD 500,000. If your account is below this limit we recommend the activation of the IBKR Mobile authentication, as explained here

 

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Operation

Once you have both a Physical device and the IBKR Mobile app enabled, M2-FS is represented by a drop-down menu upon login. You can now choose the device you wish to authenticate with.

  1. Enter your username and password into the trading platform2 or Account Management login screen and click Login. If correct, a drop down option will allow you to Select Second Factor Device:

    TWS:
    TWS Login -> Select Two Factor Device

    Account Management:
    Acct Mgmt Login -> Select Second Factor Device
     
  2. Once you select a security device, you will now be presented with the corresponding screen for authentication. Refer to the directions for:

    - IB Key via IBKR Mobile (iOS) 
    - IB Key via IBKR Mobile (Android)
    - Security Code Card
    - Digital Security Card+
     
  3. If authentication succeeds, the Log-in will now automatically proceed.

    TWS:
    TWS Login completes after two factor authentication

    Account Management:
    Ascct Mgmt Login completes after two factor authentication

 

 

2: Requires TWS Build 966 and above.

 

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Withdrawal limits

The device used to authenticate your withdrawal, will dictate the withdrawal limit at that time. See details below:

Security Device
used for Withdrawal

Maximum Withdrawal
Per Day

Maximum Withdrawal
in Five Business Days

Security Code Card USD 200,000 USD 600,000
IB Key / IBKR Mobile app USD 200,000 USD 600,000
Digital Security Card3 USD 1,000,000 USD 1,500,000
Digital Security Card+ Unlimited Unlimited
Gold Device3 Unlimited Unlimited
Platinum Device3 Unlimited Unlimited

3: Represents a legacy device that is no longer issued.

 

For example if you have both the IBKR Mobile app and the Digital Security Card+ enabled and need to withdrawal more than USD 200,000, you can use either device to login to Account Management but will be required to use the Digital Security Card+ to confirm your withdrawal request.

 

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Benefits

M2-FS provides even more flexibility to IB's Secure Login System by allowing you to choose what security device you want to authenticate with. In addition to the convenience of using a device which is trusted and routinely accessible, you can eliminate delays associated with authenticating at times a trade needs to be entered quickly.

 

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IBKR Mobile Authentication (IB Key) Recovery Process on Android

Background: 

The Recovery procedure is required for users who re-enable the IBKR Mobile Authentication after your phone OS has been updated or the app cache has been cleared. (Refer to KB2745 for  details on how to clear the cache for the IBKR Mobile app.)

 

Procedure:

In order to re-enable IB Key within IBKR Mobile, please perform the following steps:
 

For All Android Versions:

  1. Launch the IBKR Mobile app. When applicable the app will ask you to recover the setup. Tap on Recover Setup.

  2. Review the Recovery directions. Tap on Continue.

     
  3. Enter your Account Username and Password. Tap on Initialize Recovery.

     
     
  4. An SMS message will be sent to your phone with an Activation Code. Once received, type the code in the appropriate box, along with the PIN that you created when you first activated IBKR Mobile Authentication.  Then select Submit.

         
     
  5. IB Key has now been re-activated. Tap on Done.
       
  1. You can now close the app.

 
References:

  • See KB2277 for general instructions on how to use IBKR Mobile Authentication.
  • See KB2745 for instructions on how to clear the cache of the IB apps.

 

 

Cache Maintenance for IB apps on Android

Background: 

This procedure has proved to work as a solution for several issues, since it produces a complete reset of the malfunctioning IBKR app.

 

For Android OS 6.0 (Marshmallow) and higher

1.  Go to your phone's Settings Menu

2.  Below the Phone section, select Applications MOVED TO... Application Manager
Select Applications  Application Manager
 

3.  Scroll down and select the corresponding IB app which needs to be reset.

 

4.  Tap on Storage

 

5.  Tap on Clear Data MOVED TO... OK
   
 

6.  Confirm Data has been cleared.

 

7.  Reboot the phone

8.  Re-Launch app

 

 

For Android OS 5.0 (Lollipop) and previous versions

  1. Go to your phone Settings Menu
  2. Below the Device section, select Apps
    Select Apps
     
  3. Scroll down and select the corresponding IB app which needs to be reset.
      
     
  4. Tap on Clear data MOVED TO... OK
    Clear App data  Delete app data -> OK
     
  5. Confirm Data has been cleared
    Confirm Data cleared
     
  6. Reboot Phone
  7. Re-Launch app


Note: If after clearing the cache, manually adjusting the permissions and restarting your Android Device, the issue persists, please contact IB Customer Service  for further troubleshooting.


Related Articles:

  • For IB Key on Android overview refer to KB2277
  • For IB Key Recovery process on Android refer to KB2748

 

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