How to change the PIN of your Secure Login Device

Interactive Brokers recommends that you change your PIN regularly to add an extra layer of security. Please follow the instructions below to change your PIN.

NOTE: If you do not know your current PIN you will need to call Interactive Brokers directly to request to have your PIN changed, please use any of the options listed under www.ibkr.com/support

 

For Digital Security Card Plus (DSC+) Users:

      

The PIN of the DSC+ has to be changed from the Account Management page, following the steps below:

  1. Log into Account Management using your security device
  2. Select the menu options Manage Account --> Security --> Secure Login System --> Security Device

 

  1. Select the radio button "Change Pin of the current security device" and click "Continue"

 

  1. You will be prompted to enter the NEW PIN in the first field(marked here as A), and confirm it again on the second field(marked here as B). You will be as well requested to operate your device and generate a passcode using the NEW PIN you have chosen. That passcode has to be typed into the last field(marked here as C)

 

  1. Once completed you will be reverted back to the SECURE LOGIN SYSTEM screen.

 

 

LEGACY DEVICES:

 

For Digital Security Card (DSC) Users:

     

Just like the DSC+, the PIN of the DSC is changed directly from the Account Management page, following the steps below:

  1. Log into Account Management using your security device
  2. Select the menu options Manage Account --> Security --> Secure Login System --> Security Device
  3. Select the radio button "Change Pin of the current security device" and click "Continue"
  4. You will be prompted to enter a NEW PIN in the first field, and confirm it again on the second field. Then you will be requested to operate your device and generate a passcode using the NEW PIN you have chosen. That passcode has to be typed into the last field.
  1. A SUCCESS message will appear and the new PIN will be in effect

 

 

For Platinum and Gold Devices Users:

If you use a Platinum or a Gold device, you would only need to change the PIN directly on the device itself, following the instructions below:

1. Press the 'ON' button

2. Enter your current PIN

3. Once the CHALLNG? prompt is displayed, press the 'PIN' button

4. Once the NEW PIN prompt is displayed, enter your NEW PIN

5. Once the AGAIN prompt is displayed, re-enter the NEW PIN to confirm it

6. If the new 4-digit PIN was re-entered successfully, a SUCCESS message will appear and the new PIN will be in effect immediately.

 

How do I return my secure login device to Interactive Brokers ?

In the event you need to return your secure log in device to Interactive Brokers (due to damage, breakage, account consolidation or closing purposes), please follow the instructions below:

  1. Download and print the Secure Login Device Return Form.
  2. Complete the form and package it with your device.  
  3. Mail your package to the applicable address below.

For your protection, we strongly recommend using a padded envelope for your return, and a carrier that provides a tracking number (e.g., UPS, FedEx, DHL, or USPS Express Mail only) since you will be held liable for the token's return. Please allow 3 - 5 business days after shipment for your account to reflect the receipt by IB of the returned device. Please note delivery time can vary due to carrier delays.

Additional Action For Replacement Returns
If this is a replacement return and not a closing of an account, please call our security support team, at the number below, to notify us of your defective device and we will provide you with a temporary security code allowing you to continue to access your account until you receive your new secure log in device. IB offers multiple device types, and the replacement considerations associated with each are outlined below:

For Digital Security Card+ (DSC+) Users:
If you are returning a Digital Security Card+ (Exhibit 1), and require a replacement device, you will need to log into Account Management and request a new DSC+ (see here for directions.)

Exhibit 1

 Digital Security Card+ 

For Platinum and Gold Device Users:
These types of devices (Exhibit 2) do not need to be returned to IB and can be discarded. Platinum and Gold devices have been discontinued and replacements are no longer available. If you require a replacement device, you will need to log into Account Management and request a new Digital Security Card+ as shown in Exhibit 1 (see here for directions.)

Exhibit 2

Platinum and Gold Device

 

For Digital Security Card (DSC) Users:
These types of devices (Exhibit 3) do not need to be returned to IB and can be discarded.  Digital Security Cards have been discontinued and replacements are no longer available. If you require a replacement device, we recommend activating the IB Key Authentication via IBKR Mobile (see here for directions.)

Exhibit 3

Digital Security Card

For Security Code Card Users:
These types of devices (Exhibit 4) do not need to be returned to IB and can be shredded and discarded. If you require a replacement device, we recommend activating the IB Key Authentication via IBKR Mobile (see here for directions.)

Exhibit 4

Security Code Card

 

Mailing Address and Contacts:

US / Canada
Europe
Mailing Address:
Interactive Brokers, LLC.
Attn: Token Return Department
8 Greenwich Office Park
2nd Floor
Greenwich, CT 06831
USA

US Contact:
1 (877) 442-2757 (Toll free)
1 (312) 542-6901 (Direct dial)

Canadian Contact: 
1 (877) 745-4222 (Toll free)
1 (514) 847-3499 (Direct dial)
Mailing Address:
Interactive Brokers(U.K.)LTD.
Attn: Token Return Department
Gotthardstrasse 3
CH-6301 Zug
Switzerland


EU Contact:   
00800-42-276537 (Toll free)
+41-41-726-9500 (Direct dial)

Russia Contact:
8-800-100-8556 (Toll free)
+41-41-726-9506 (Pyсский)
Asia
Australia
Mailing Address:
Interactive Brokers, LLC.
Attn: Token Return Department
Suite 1512,
Two Pacific Place
88 Queensway Admiralty 
Hong Kong

Contact:
+852-2156-7907 (廣東話)
+86 (21) 6086 8586 (普通话)
Mailing Address:
Interactive Brokers, LLC.
Attn: Token Return Department
PO Box R229
Royal Exchange, NSW, 1225
Australia


Contact:
+61 (2) 8093-7300
Japan
Mailing Address:
Interactive Brokers Securities Japan, Inc.
Attn: Token Return Department
4th Flr Tekko Kaikan,
3-2-10, Nihonbashi Kayabacho, 
Chuo-Ku, Tokyo 103-0025
Japan

Contact:
+81 (3) 4588 9710 Direct dial (English)
送り先:  
インタラクティブ・ブローカーズ証券株式会社
〒103-0025
東京都中央区日本橋茅場町3-2-10
鉄鋼会館4階
トークン戻る学科

接触:
+81 (3) 4588 9700 直通 (日本語)             

 

Account Closing
Access to Account Management for the purpose of reviewing and/or printing activity statements and any tax forms is provided following the return of your device and closing of your account.  Once closed, you will be able to log in without the security device and will only need your existing user name and password .

 
Question regarding security devices may be addressed to the security group at any number from above.
 
For information regarding replacement fees for security devices which are either lost, stolen, damaged or not returned upon account closing, please refer to KB1861.

 

My account is enrolled in the Secure Login System and I am currently accessing my account through a temporary passcode. How long will this passcode last?

IB will issue a temporary passcode to secure login system participants in the event their security device has been misplaced, lost or damaged.  The temporary passcode is intended to provide full access to both Account Management and trading platforms for a period of 2 days. After 2 days, the temporary passcode may no longer be used to access the trading platforms but may be used to access Account Management for an additional period of 10 days. The Account Management access, however, is limited solely for the purpose of printing or saving the on-line security card.

The on-line security card, in contrast, has a lifespan of 21 days, providing the account holder with an opportunity to locate the misplaced device or have the lost or damaged device replaced. Account holders who remain without their physical security device and are unable to log in using either the temporary passcode or on-line security card will need to contact Customer Service in order access the account.  

IMPORTANT NOTICE

As a matter of policy, IB will not issue consecutive temporary passcodes to a given account, but rather will act to restore the account protection to the most secure level, which is that provided by the physical security device.

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