要求：

• 您的iOS設備必須支持Touch ID（指紋驗證）或Face ID（人臉識別）。
• 設備的操作系統版本必須是iOS 11.0或以上。
• 設備必須啓用了Touch ID、Face ID或鎖屏密碼。建議使用Touch ID或Face ID。詳細說明請參見設置Touch ID或設置Face ID。
  

您可直接從蘋果應用商店將移動IBKR應用程序下載到您的iPhone手機：

說明：

1) 在您的iPhone上點擊蘋果應用商店  圖標。

2) 點擊右下角的搜索圖標（放大鏡）。

圖 2

3) 點擊頂部的搜索框，輸入IBKR Mobile。搜索結果會自動出現在下方。

圖 3

4) 選擇Interactive Brokers LLC的IBKR Mobile(移動IBKR）應用程序，然後點擊下載圖標獲取（如需要，輸入您的Apple ID密碼或提供FaceID / 指紋）。

圖 4

5) 安裝完成後，點擊打開啓動移動IBKR應用程序。

圖 5

6) 點擊用二維碼設置IB Key。

Figure 6

7) 將二維碼下方的字符串輸入到“激活碼”框。

圖 7

8) 點擊激活IB Key。

9) 您會收到一則確認移動IBKR驗證程序（IB Key）已成功激活的消息。點擊完成以完成程序。

圖 9

參考：

• KB2260：如何激活和操作移動IBKR驗證程序（IB Key）。
• KB2748：如何恢復移動IBKR驗證程序（IB Key）。
• KB3236：如何爲移動IBKR應用程序啓用通知。
• KB3234：收不到移動IBKR通知怎麽辦。
• KB3073：如何將移動IBKR驗證程序（IB Key）遷移到新手機。

要求：

• 您的安卓手機必須沒有被root過。
• 安卓操作系統版本必須是6.0或以上。

您可直接從下列平臺將移動IBKR應用程序下載到您的手機：
谷歌應用商店、360手機助手或百度手機助手。

說明：

1) 在安卓手機上點擊應用商店程序圖標。

2) 點擊頂部的搜索框，輸入IBKR Mobile，然後點擊放大鏡圖標開始搜索。

圖 2

3) 找到幷選擇Interactive Brokers Group的IBKR Mobile(移動IBKR）應用程序，然後點擊右邊的安裝。

圖 3

4) 安裝完成後，點擊打開啓動移動IBKR應用程序。

圖 4

5) 點擊注册雙因素驗證

圖 5

6) 點擊會話ID（SESSION ID）

圖 6

7) 點擊二維碼

圖 7

8) 如果系統詢問是否允許使用手機相機，點擊允許。

圖 8

9) 將手機攝像頭對準二維碼。您無需點擊拍照。對焦後，二維碼會被自動拍攝。如果您的手機沒能識別二維碼，請試試移動手機調整遠近距離以讓其重新對焦。如果仍舊無法識別，請參見本文末尾的可能出現的問題及解决方法。

圖 9

10) 設置一個PIN碼，然後點擊激活。PIN碼必須是4至6位（可使用字母、數字和特殊字符）。要獲取更多說明，請點擊+PIN碼指南或參見KB2269。

圖 10

11) 您會收到一則確認移動IBKR驗證程序（IB Key)已成功激活的消息。點擊完成以完成程序。

圖 11

可能出現的問題及解决方法

• 我的手機無法讀取二維碼，我該怎麽辦？

請確定您已經在手機的相機設置下打開了“掃描二維碼”開關。（圖12）

圖 12

• 我手機打開的是前置攝像頭，怎麽切換到後置攝像頭？

通常相機界面都有一個特定按鈕可以切換攝像頭。（圖13）

圖 13

• 在移動IBKR驗證程序（IB Key)激活過程中，我收到了一條錯誤消息“發生錯誤，請重試。”

圖 14

該錯誤消息（圖14）可能是因爲您在嘗試激活已經激活過的移動IBKR驗證程序（IB Key)。請重新登錄客戶端。如果輸入用戶名和密碼之後您手機收到一條通知，而您點擊該通知之後能够順利完成驗證則表明您的移動IBKR驗證程序（IB Key)已經激活，您無需再按這些步驟繼續操作。

出現錯誤消息的另一個原因可能是客戶端中顯示的二維碼已經被掃描過一次用來激活，當前已經過期。這種情况下，請退出客戶端再重新登錄以獲取新的二維碼。

參考：

• KB2260：如何激活和操作移動IBKR驗證程序（IB Key)。
• KB2748：如何恢復移動IBKR驗證程序（IB Key)。
• KB3236：如何爲移動IBKR應用程序啓用通知。
• KB3234：收不到移動IBKR通知怎麽辦。
• KB3073：如何將移動IBKR驗證程序（IB Key)遷移到新手機。

Requirements:

• The IBKR Mobile app must be installed and IBKR Mobile Authentication (IB Key) already activated on this Android device.
• For more information on the installation and activation on Android devices, please consult KB2277.

Instructions: 

1) On your Android device, open the IBKR Mobile app.

     1.a) If the app opens with the login screen (Figure 1), tap on Services on the top-left corner (red arrow) and proceed with step 2)

     1.b) If the app opens with your Home Page, Portfolio, Watchlists, or similar, tap on More on the top-left corner (Figure 2). Then tap on Two-Factor Authentication (Figure 3), followed by Add User (Figure 4) and proceed with step 3)

Figure 1                                                 Figure 2                                               Figure 3                         
    

Figure 4                                            

2) Tap on AUTHENTICATE (Figure 5) and then on Add User (Figure 6).

Figure 5                                                      Figure 6                                      
         

3) Read the instructions and then tap on SESSION ID (Figure 7).

Figure 7                                   

4) Type the alphanumeric string present below the QR code in the Session ID field (Figure 8).

Figure 8

5) Provide your PIN then tap ACTIVATE (Figure 9).

Figure 9                        

6) You will receive a message indicating the successful activation of IBKR Mobile Authentication (IB Key). Tap DONE to confirm (Figure 10).

Figure 10                              

Possible Issues and Solutions

• During the IBKR Mobile Authentication (IB Key) activation, I receive an error message "An error has occurred. Please try again."

Figure 11

This error message (Figure 11) may indicate you are attempting to activate the IBKR Mobile Authentication (IB Key) for a user which was already enrolled. Please try to log that user in to the Client Portal again. If you receive a notification on your smartphone once you have entered the credentials and you are able to complete the authentication once you tap on that notification, then the user was already enrolled and you no longer need to follow the steps on this article.

Alternatively, the error message may be displayed when the QR code shown in the Client Portal was already used to attempt an activation and is expired. In this case, please log out of the Client Portal and log back in to obtain a fresh QR code.

Requirements:

• The IBKR Mobile app must be installed and IBKR Mobile Authentication (IB Key) already activated on this Android device.
• For more information on the installation and activation on Android devices, please consult the IBKR Knowledge Base.

Instructions: 

1) On your Android device, open the IBKR Mobile app.

     1.a) If the app opens with the login screen (Figure 1), tap on Services on the top-left corner (red arrow) and proceed with step 2)

     1.b) If the app opens with your Home Page, Portfolio, Watchlists, or similar, tap on More on the top-left corner (Figure 2). Then tap on Two-Factor Authentication (Figure 3), followed by Add User (Figure 4) and proceed with step 3)

Figure 1                                                 Figure 2                                               Figure 3                         
    

Figure 4                                            

2) Tap on Authenticate (Figure 5) and then on Add User (Figure 6).

Figure 5                                                      Figure 6                                      
         

3) Read the instructions and then tap on SESSION ID (Figure 7).

Figure 7                                   

4) Tap QR CODE (Figure 8).

Figure 8                                            

5) Tap Allow if asked for permission to use the phone camera (Figure 9).

Figure 9                     

6) Point the lens of your smartphone camera towards the QR code (Figure 10). You don't need to "take a picture." When the code is in focus, it is automatically captured. If your phone does not seem to recognize the QR code try to move your phone closer or farther away to the QR code in order to gain focus. If your phone does not recognize the QR code, please see the section Possible Issues and solutions at the bottom of this article.

Figure 10

7) Provide your PIN then tap on ACTIVATE (Figure 11).

Figure 11                               

8) You will receive a message indicating the successful activation of IBKR Mobile Authentication (IB Key). Tap DONE to confirm (Figure 12).

Figure 12                            

Possible issues and solutions

• My smartphone did not manage to read the QR code. What should I do?

Make sure you have activated the switch "Scan QR codes" from the Camera Settings of your smartphone (Figure 13).

Figure 13

• My phone activates the front camera. How can I switch to the rear one?

Usually there is a specific button in the camera view to switch from front to rear lenses (Figure 14).

Figure 14

• During the IBKR Mobile Authentication (IB Key) activation, I receive an error message "An error has occurred. Please try again."

Figure 15

This error message (Figure 15) may indicate you are attempting to activate the IBKR Mobile Authentication (IB Key) for a user which was already enrolled. Please try to log that user in to the Client Portal again. If you receive a notification on your smartphone once you have entered the credentials and you are able to complete the authentication once you tap on that notification, then the user was already enrolled and you no longer need to follow the steps on this article.

Alternatively, the error message may be displayed when the QR code shown in the Client Portal was already used to attempt an activation and is expired. In this case, please log out of the Client Portal and log back in to obtain a fresh QR code.

References:

• See KB2260 for instruction on how to activate and operate IBKR Mobile Authentication (IB Key).
• See KB2748 for instructions on how to recover IBKR Mobile Authentication (IB Key).
• See KB3236 for instructions on how to enable notifications for the IBKR Mobile app.
• See KB3234 for troubleshooting missing IBKR Mobile notifications.
• See KB3073 for instructions on how to migrate the IBKR Mobile Authentication (IB Key) to a new smartphone.