If you have SMS enabled as two-factor authentication method, you may use Voice callback to receive your login authentication codes. This article will provide you steps on how to select voice callback when logging in to our platforms.
1. Click on "Didn't receive a security code?"
2. From the two options, select "Voice" and wait for the callback.
3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.
1. Click on "Request new Security Code"
2. From the two options, select "Voice" and click on OK. Then wait for the callback.
3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.
Note: Voice callback for the TWS is only available in the LATEST and BETA version.
1. Click on "Request New Code"
2. From the two options, select "Voice" and wait for the callback.
3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.
1. Click on "Request New Security Code"
2. From the two options, select "Voice" and wait for the callback.
3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.
References:
In case your smartphone is unable to receive IB Key notifications, you can still complete the login process using the IB Key Challenge/Response method, described on the following pages (according to your device operating system):
The same information applies to you if your phone has no Internet connectivity (you are in roaming, out of coverage, without an active mobile data plan, etc.)
If your smartphone is unable to receive IB Key notifications despite having Internet connectivity, we recommend you to perform the steps outlined in IBKB3234.
IBKRモバイルアプリを同時に幾つかのデバイスにインストールしていても認証モジュール(IB Key)はひとつのスマートフォンが一括して行います。このためその他のデバイスで必要となる二段階認証もすべてこのスマートフォンで行います。
以上の必要条件をご確認いただいたら、ふたつめのスマートフォンのオペレーティングシステムによって以下より該当するリンクをクリックしてください
参考文献:
認証デバイス: IBKRモバイル認証(IB Key)を有効化したスマートフォン
取引デバイス: 取引用にIBKRモバイルアプリを使用するデバイス。
IBでは二段階認証プロセスを使用して、お客様の資産と口座を不正なアクセスより保護するために努めております。二段階の認証保護を使用することにより、口座へのアクセスには「お客様のご存知のこと」(ユーザー名とパスワードの組合せです)、ならびに「お客様がお持ちのもの」(ユーザー名とパスワードに続いて入力するランダムなコードを作成するツールです)が必要になります。 この保護システムはオンラインハッカー(マルウェアやソーシャルエンジニアリングを利用して個人のパスワードを入手する人物)によるお客様の口座へのアクセスするリスクの軽減を目的としています。
弊社では幾つかの二段階認証のオプションをご用意しておりますが、IBKRモバイルは通常その中でもアクセスと操作において一番使いやすいものとしてご利用いただいています。以下はこちらのアプリの利用しやすい点をまとめたものになります。
1. いつでも使える:
いつでもお持ちのスマートフォンとツールで、IB口座に安全にアクセスできます。
2. 便利に使える:
トラッキングや確認が必要なデバイスを別に持つ必要がありません。携帯電話の紛失や変更の際には弊社のクライアントサービスが、即座にアプリのバックアップのサポートを致します。
3. 素早く有効化:
アプリのダウンロードからほんの数分で口座認証に使えるようになります。
4. 郵送や返却の必要なし:
配達の遅れやバッテリーの劣化によるデバイスの返却はありません。ダウンロードするだけで使えます。
5. 安全で素早いログイン:
取引プラットフォームやアカウント・マネジメントにログインする際に必要になるのはユーザー名とパスワードだけです - IBKRより通知を送信致しますので、ご自身で設定されている指紋かPINで認証を完了させてください。
6. ひとつのアプリで複数ユーザーを認証:
お持ちの個人口座やビジネス口座、また配偶者の方とのジョイント口座すべてに同じセキュリティデバイスをご利用の方は、これらすべてに同じアプリを有効化して使うことができます。
7. すべてのスマートフォンで、どこからでも:
iPhoneをご利用の場合には、Apple AppストアからIBKRモバイルのダウンロードができます。アンドロイドをご利用の場合には、Google Playストアよりダウンロードしてください。中国在住のお客様はBaiduおよび360.cnストアの両方からダウンロードできます。
8. オフラインでも利用可能:
IBKRモバイルは携帯電話がオフラインになっていても(休暇中や、シグナルを受信できない場合など)使うことができます。認証機能にアクセスができなくても、口座へのアクセスと取引に必要なコードをアプリが作成します。
9. 安全にパスワードをリセット:
IBKRモバイルをインストールの上、IB Key認証が有効化されますと、弊社クライアントサービスよりお客様の携帯電話に安全な方法で一時的なパスワードが送信されます。テキストメッセージなどの通信方法で情報が見えてしまうことはありません。
10. フットプリントは小さく:
IBKRモバイルはデータの容量がどんなに少なくてもインストールできます。アプリのサイズはセキュリティを妥協することなく、必要最低限にとどめられています。
インストールや有効化、また使用方法を含めるIBKRモバイル認証の概要はKB2260をご参照ください。
Once your mobile phone number has been verified in the Client Portal, you should immediately be able to receive text messages (SMS) from IBKR directly to your mobile phone. This article will provide you with basic troubleshooting steps in case you are unable to receive such messages.
1. Activate the IBKR Mobile Authentication (IB Key) as 2-Factor security device
In order to be independent of wireless/phone carrier-related issues and have a steady delivery of all IBKR messages we recommend to activate the IBKR Mobile Authentication (IB Key) on your smartphone.
The smartphone authentication with IB Key provided by our IBKR Mobile app serves as a 2-Factor security device, thereby eliminating the need to receive authentication codes via SMS when logging in to your IBKR account.
Our IBKR Mobile app is currently supported on smartphones running either Android or iOS operating system. The installation, activation, and operating instructions can be found here:
2. Restart your phone:
Power your device down completely and turn it back on. Usually this should be sufficient for text messages to start coming through.
Please note that in some cases, such as roaming outside of your carrier's coverage (when abroad) you might not receive all messages.
3. Use Voice callback
If you do not receive your login authentication code after restarting your phone, you may select 'Voice' instead. You will then receive your login authentication code via an automated callback. Further instructions on how to use Voice callback can be found in IBKB 3396.
4. Check whether your phone carrier is blocking the SMS from IBKR
Some phone carriers automatically block IBKR text messages, as they are wrongly recognized as spam or undesirable content. According to your region, those are the services you can contact to check if a SMS filter is in place for your phone number:
In the US:
In India:
In China:
References:
You may have the IBKR Mobile app installed simultaneously on multiple devices but the integrated authentication module (IB Key) can only be active on a single smartphone, on which you will complete the Two-Factor authentication tasks triggered from any other device.
Once you have reviewed the above requirements, please click one of the below links, according to the operating system of your secondary smartphone
References:
Authentication device: this is the smartphone on which you activated the IBKR Mobile Authentication (IB Key)
Trading device: this is where you want to use IBKR Mobile app for trading.
Securely log in to any IB application, including TWS, Account Management or WebTrader using IBKR Mobile
1. Enter your username and password into the trading platform or Account Management login screen and click Login. If correct, a notification will be sent to your phone.
2. On your phone, swipe down from the top and check your notification menu. Tap on the IBKR Mobile app notification.
3. Selecting the notification will launch the IBKR Mobile app. Place your finger that was registered on your phone's fingerprint reader.
4. If authentication succeeds, the log in will now automatically proceed.
1. Enter your username and password into the trading platform or Account Management login screen and click Login. If correct, a notification will be sent to your phone.
2. On your iPhone, check your notification menu and select the IBKR Mobile app notification
3. Selecting the notification will launch the IBKR Mobile app. On your iPhone, either place your finger that was registered for Touch ID on the Home Button, or look at the screen to authenticate with Face ID.
4. If authentication succeeds, the log in will now automatically proceed.
A push notification is a brief message which is sent ("pushed") from a back-end server to your device over the Internet. Apps developers use those attention-grabbing messages to quickly and effectively reach the recipients, even if they are not currently engaging with their application. Notifications can deliver information to users or advise them of a specific action they are invited or required to perform.
The IBKR Mobile application uses notifications for informational purposes, as well as two-factor authentication. In the latter case, the user is invited to tap on the notification, which will automatically open the IBKR Mobile app and begin the authentication process.
This procedure explains how to manually enable notifications for the IBKR Mobile app. Please click the link below that matches your smartphone's operating system.
Please note that menu items labels and positions may vary according to your device vendor and software version.
1. The Apps & notifications item may be called Sound & notification on certain devices