Procedure:

In order to re-enable IBKR Mobile Authentication (IB Key), please click on one of the below links, according to your smartphone Operating System

• Apple iOS
• Android

Apple iOS

1. Launch the IBKR Mobile app. Whenever possible, the app will ask you to recover the setup. Tap Yes
   
2. According to your phone hardware capabilities, you will be prompted to provide the security element originally used to secure the app (Fingerprint, Face ID, PIN). Please follow the on-screen instructions for this step
   
3. If the reactivation has been successfully completed, you will see a confirmation message. Tap Done to finalize the procedure
   

   

 Back to top

Android

1. Launch the IBKR Mobile app. Whenever possible, the app will ask you to recover the setup. Tap Recover Setup
   
2. Review the Recovery directions and tap Continue
   
3. Enter your credentials and tap Initialize Recovery
   
4. You will receive an text message (SMS)containing an Activation Token. Enter it in the Activation Code field. According to your phone operating system and hardware capabilities, you might be prompted to provide as well the security element you originally used to secure the app (PIN, Fingerprint). Once done, tap Submit
   
5. If the reactivation has been successfully completed, you will see a confirmation message. Tap Done to finalize the procedure
    

Back to top

 
References

• See KB2260 for general instructions on how to use IBKR Mobile Authentication (IB Key)
• See KB3073 for instructions on how to migrate the IBKR Mobile Authentication (IB Key) to a new smartphone