Secure Login with IBKR Mobile

√úbersicht: 

Securely log in to any IBKR application, including TWS, Client Portal or WebTrader using IBKR Mobile

Android

1.  Enter your IBKR Account credentials into your trading platform or Client Portal login screen and click Login. If your credentials have been accepted, a notification will be sent to your phone.

 

2. On your phone, swipe down from the top and check your notification drawer. Tap on the IBKR Mobile notification. If you have not received the notification, please refer to KB3234.

 

3. The IBKR Mobile app will open, prompting you for your fingerprint or your PIN, according to the hardware capabilities of your phone. Please provide the requested security element.

 

4. If the authentication has succeeded, the trading platform or Client Portal login process will automatically move ahead to the next phases.

 

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What if I do not receive the notification?

If notifications are disabled, no internet access is available or if you have a poor, unstable connection, the notifications may not reach your phone. In these cases the seamless authentication may not be available but you can still use the manual Challenge/Response authentication method as described below:

1. On your trading platform or Client Portal login screen, click the link "Click here if you do not receive the notification".


 2. A Challenge code will be displayed on the screen.

 

3. Launch the IBKR Mobile app on your Smartphone, select Authenticate (if necessary), enter your PIN and the Challenge code you obtained in the previous step. Tap Generate Passcode.

 

4. A Response String will be displayed.

 

5. Enter the Response String into your trading platform or Client Portal login screen. Then click OK.


6. If the authentication has succeeded, the trading platform or Client Portal login process will automatically move ahead to the next phases.


 

 

iPhone

 

Operation with Touch ID

Once activated, operation of IBKR Mobile Authentication using Touch ID is as follows:

IMPORTANT NOTE: If you do not have Internet access while operating IBKR Mobile Authentication, please refer to the section "What if I don't receive the notification?"

1. Enter your username and password into the trading platform or Client Portal login screen and click Login. If correct, a notification will be sent to your iPhone.

 

2. On your iPhone, check your notifications panel and select the IBKR Mobile app notification 

3. Selecting the notification will launch the IBKR Mobile app. On your iPhone, place your finger that was registered for Touch ID on the Home Button. If the Touch ID has not been activated, IB Key will prompt you to enter the Passcode.


4. If authentication succeeds, the log in will now automatically proceed.

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Operation with Face ID

Once activated, operation of IBKR Mobile Authentication using Face ID is as follows:
IMPORTANT NOTE: If you do not have Internet access while operating IBKR Mobile Authentication, please refer to the section "What if I don't receive the notification?"

1. Enter your username and password into the trading platform or Client Portal login screen and click Login. If correct, a notification will be sent to your iPhone.

2. On your iPhone, check your notifications panel and select the IBKR Mobile app notification 

3. Selecting the notification will launch the IBKR Mobile app. On your iPhone, look at the screen to authenticate via Face ID. If Face ID has not been activated, IB Key will prompt you to enter the Passcode.

4. If authentication succeeds, the log in will now automatically proceed.

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What if I don't receive the notification?

If notifications are disabled, no internet access is available or if you have a poor, unstable connection it is possible the notification may not arrive. In these cases operation of IBKR Mobile Authentication is as follows:

1. Click the link Click here if you do not receive the notification.

2. This will generate challenge code and box to enter response.

3. Launch IBKR Mobile on your Smartphone, then select Authenticate. Type the Challenge number into the corresponding box.

4. If you use Touch ID, place your finger that was registered on the Home Button. If the Touch ID has not been activated, IBKR Mobile will prompt you to enter the Passcode. A response string will be generated. If you use Face ID, skip this step and go to the next one.

5. If you use Face ID, look at the screen to authenticate via Face ID. If Face ID has not been activated, IB Key will prompt you to enter the Passcode. A response string will be generated.

6. Enter the response from your iPhone into the log in screen and click OK.

7. If authentication succeeds, the log in will now automatically proceed.

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