Why is my chart delayed, showing question marks or only partially populated?

What  are SMART Charts and how are they generated?

The SMART charting mechanism analyzes and compares the market data coming from all venues a given contract is traded on and graphically displays the most favorable quotes.

When all the data streams are live, the data points are available for all sources and for each time point, thus they can be fully compared. The resulting SMART chart will be up to date and fully populated, moreover it will constantly and automatically update1.  

The comparison between non synchronized market data streams (some live and some delayed) is just partially possible, since the delayed feeds are lacking data points for the last 15 or 20 minutes. Therefore, within that time frame, the SMART chart will usually display a series of yellow question marks to indicate unavailability of source data. In this case the SMART Chart will not update automatically.

When the lack of data points is more extensive or when the Exchange does not distribute delayed data for a given contract, the correspondent SMART Chart may be completely blank.

What should I do to obtain a fully populated, up-to-date chart?

If your trading method is based on SMART charts, you would need to activate the live market data subscriptions for all the marketplaces your financial instruments are traded on. For additional details, please see KB1201

If your trading method does not require SMART charts, you can decide to use Direct chart routing as a workaround.

A Directed Chart will allow you to graphically represent the market data coming from a single, specific Exchange. When possible, we suggest to select the primary marketplace for the product for this purpose, since this is usually the one offering the highest liquidity and trade volume, hence normally providing the most favorable quotes. If you have subscribed the market data for that venue, the resulting Directed Chart will be fully populated, up to date and it will update automatically1.

How do I set up a Directed Chart?

1.  Within a watchlist, type the contract symbol and press Enter on your keyboard.

2.  When then contract selection menu appears, select the item Stock (Directed). If you do not see this item, click on the small down arrow at the bottom of the menu to reveal the hidden menu items.

3.  The Exchange selection screen will appear. You can now select the main Exchange for the product or the Exchange for which you have an active live market data subscription. Once done, click OK.

4.  Within your watchlist you will see a newly created Directed Ticker line. It will contain the contract symbol and, preceded by the @ sign, the Exchange you selected at the previous step. Right click on that directed ticker line and select Chart > New Chart


5. The chart will be shown. On the left side of the toolbar, after the contract symbol, you will see the Exchange you selected preceeded by a @ sign, indicating that this is a Directed Chart.

1. In order for the chart to update automatically, the checkbox "Keep chart up to date" has to be activated in the Chart Parameters panel. The panel is reachable directly within the chart window, from the top menu Edit.

IB TWS and IB Key Merger into IBKR Mobile


The migration for your user depends upon your current use of the apps as follows:

1. Your Smartphone is solely used for trading (IB TWS installed) - Click Here
2. Your Smartphone is solely used for authentication (IB Key installed) -  Click Here
3. Your Smartphone is used for both trading and authentication (IB TWS and IB Key installed) - Click Here
4. Your Smartphone is used for Debit Card transactions (IB Key installed) -  Click Here

You are a user of IB TWS

You have been trading on your smartphone with IB TWS and you have not used IB Key.
1. Upon first launch of the application you will see the following new Home Screen.
Figure 1 is the Home Screen of IBKR Mobile for iOS devices. Figure 2 is the Android device version.

Figure 1                                                     Figure 2

2. Tap on the Trade button.
3. The rest of the application experience is identical to what you have already used in the past.


Access to the other functions from the Trading Screen

If you wish to access the other functions of the IBKR Mobile, such as the Authentication module or the
Debit Card functions:

For iOS (Figure 3)
1. Open the menu ‘More’ (lower right-hand corner of your screen).
2. Scroll to the very bottom of this page
For Android (Figure 4)
1. Open the Application menu
2. Scroll to the bottom section - App Settings


Figure 3


Figure 4

You are an IB Key user


1. Launch the IBKR Mobile and tap on Authentication.
2. The app will detect the installation of the IB Key and will suggest a course of action - either an
automated migration (Figure 5) on an update and then automated migration.
You can as well choose to manually migrate at a later point.

Figure 5                                                 Figure 6                                                 Figure 7

After the migration is completed, should you run the IB Key standalone application - the one you have
authenticated with in the past - you will see the following screen (Figure 8).

Figure 8


Daily Operation

A. Nothing changes in the daily login experience if you have an Internet connection - the Seamless
Authentication process will be used:
1. Enter your credentials in the corresponding fields (in the TWS, Account Management, WebTrader or
IBKR Mobile). Click on Login.
2. The system will send you a notification on your smartphone’s screen - tap on it.
3. Depending on your device, present your face to the camera or fingerprint on the sensor (iOS) or
enter your PIN code (Android). The system will the automatically proceed with the login.

B. If you have no Internet connection, you will use the IBKR Mobile in Challenge-Response mode:
1. Enter your credentials in the corresponding fields (in the TWS, Account Management, WebTrader or
IBKR Mobile). Click on ‘Login'.
2. Click on the link saying “I did not receive a notification”.
3. Launch the IBKR Mobile and tap on ‘Authentication’.
4. In the field Challenge of your smartphone application enter the values displayed on the Login
Screen. Tap the ‘Generate’ button.
5. Enter the values displayed by your smartphone app into the field Response string on the Login
Screen. Click ‘Login’.


You are a user of both IB TWS and IB Key

1. Please complete first the procedure for the activation of the Authentication module of the IBKR
Mobile app (Click Here).
2. Login to the trading screen by taping on the Trade button of the Home Screen in your new IBKR
Mobile app (Click Here).


You use an IB Debit Card

1. Please complete first the procedure for the activation of the Authentication module of the IBKR
Mobile app (Click Here).
2. On the Home Screen of the IBKR Mobile app tap on the Debit Card button. The rest of the experience
is identical to what you have already used in the past.



Delayed Market Data Timing


Market data vendors typically offer exchange data in two categories, real-time and delayed. Real-time market data is disseminated as soon as the information is publicly available. Delayed market data is on a time lag that is usually 10-20 minutes behind real-time quotes.

Some exchanges allow delayed data to be displayed without any market data subscription, free of charge. A list of the exchanges we provide delayed data for at no cost and without formal request (i.e., the delayed data will be displayed upon entry of the product symbol on the trading platform) are outlined in the table below.  The table also includes the corresponding real-time subscription, the fees for which are posted on IBKR's public website.

Note, these quotes should be used for indicative purposes and not necessarily for trading. The times mentioned may be subject to further delays without notice.


The Americas

External Exchange Name IB Exchange Name Delay Period Real Time Subscription
CBOT ECBOT 10 minutes CBOT Real-Time
CBOE Futures Exchange CFE 10 minutes CFE Enhanced
Market Data Express (MDX) CBOE 10 minutes CBOE Market Data Express Indices
CME GLOBEX 10 minutes CME Real-Time
COMEX NYMEX 10 minutes COMEX Real-Time
ICE US NYBOT 10 minutes ICE Futures U.S. (NYBOT)
Mexican Derivatives Exchange MEXDER 15 minutes Mexican Derivatives Exchange
Mexican Stock Exchange MEXI 20 minutes Mexican Stock Exchange
Montreal Exchange CDE 15 minutes Montreal Exchange
NASDAQ (UTP) NASDAQ 15 minutes NASDAQ (Network C/UTP)
NYMEX NYMEX 10 minutes NYMEX Real-Time
NYSE (CTA Tape A) NYSE 15 minutes NYSE (Network A/CTA)
NYSE American (CTA Tape B) AMEX 15 minutes AMEX (Network B/CTA)
NYSE GIF NYSE 15 minutes NYSE Global Index Feed
One Chicago ONE 10 minutes OneChicago
OPRA OPRA 15 minutes OPRA Top of Book (L1) (US Option Exchanges)
OTC Markets PINK 15 minutes OTC Markets
Toronto Stock Exchange TSE 15 minutes Toronto Stock Exchange
Venture Exchange VENTURE 15 minutes TSX Venture Exchange



External Exchange Name IB Exchange Name Delay Period Real Time Subscription
BATS Europe BATE/CHIX 15 minutes European (BATS/Chi-X) Equities
Boerse Stuttgart SWB 15 minutes Stuttgart Boerse incl. Euwax (SWB)
Bolsa de Madrid BM 15 minutes Bolsa de Madrid
Borsa Italiana BVME/IDEM 15 minutes Borsa Italiana (BVME stock / SEDEX / IDEM deriv)
Budapest Stock Exchange BUX 15 minutes Budapest Stock Exchange
Eurex DTB/SOFFEX 15 minutes Eurex Real-Time Information
Euronext AEB/SBF/MATIF/BELFOX 15 minutes Euronext Cash
Euronext AEB/SBF/MATIF/BELFOX 15 minutes Euronext Data Bundle
Frankfurt Stock Exchange and XETRA FWB/IBIS/XETRA 15 minutes Spot Market Germany (Frankfurt/Xetra)
ICE Futures Europe (Commodities) IPE 10 minutes ICE Futures E.U. - Commodities (IPE)
ICE Futures Europe (Financials) ICEEU 10 minutes ICE Futures E.U. – Financials (LIFFE)
LSE LSE 15 minutes LSE UK
LSEIOB LSEIOB 15 minutes LSE International
MEFF MEFF 15 minutes BME (MEFF)
NASDAQ OMX Nordic Derivatives OMS 15 minutes Nordic Derivatives
Prague Stock Exchange PRA 15 minutes Prague Stock Exchange Cash Market
SWISS Exchange EBS/VIRTX 15 minutes SIX Swiss Exchange
Turquoise ECN TRQXCH/TRQXDE/TRQXEN 15 minutes Turquoise ECNs
Warsaw Stock Exchange WSE 15 minutes Warsaw Stock Exchange



External Exchange Name IB Exchange Name Delay Period Real Time Subscription
Australian Stock Exchange ASX 20 minutes ASX Total
Hang Seng Indices HKFE-IND 15 minutes Hang Seng Indexes
Hong Kong Futures Exchange HKFE 15 minutes Hong Kong Derivatives (Fut & Opt)
Hong Kong Stock Exchange SEHK 15 minutes Hong Kong Securities Exchange (Stocks, Warrants & Bonds)
Korea Stock Exchange KSE 20 minutes Korea Stock Exchange
National Stock Exchange of India NSE 15 minutes National Stock Exchange of India, Capital Market Segment
Osaka Securities Exchange OSE.JPN 20 minutes Osaka Exchange
SGX Derivatives SGX 10 minutes Singapore Exchange (SGX) - Derivatives
Shanghai Stock Exchange SEHKNTL 15 minutes Shanghai Stock Exchange
Shenzhen Stock Exchange SEHKSZSE 15 minutes Shenzhen Stock Exchange
Singapore Stock Exchange SGX 10 minutes Singapore Exchange (SGX) - Stocks
Sydney Futures Exchange SNFE 10 minutes ASX24 Commodities and Futures
Tokyo Stock Exchange TSEJ 20 minutes Tokyo Stock Exchange

Risk Navigator: Alternative Margin Calculator


IB routinely reviews margin levels and will implement changes which serve to increase requirements above statutory minimums as market conditions warrant.  To assist clients with understanding the effects of such changes on their portfolio, a feature referred to as the "Alternative Margin Calculator" is provided within the Risk Navigator application. Outlined below are the steps for creating a “what-if” portfolio for the purpose of determining the impact of such margin changes.

Step 1: Open a new “What-if” portfolio

From the Classic TWS trading platform, select the Analytical Tools, Risk Navigator, and then Open New What-If menu options (Exhibit1).

Exhibit 1

From the Mosaic TWS trading platform, select New Window, Risk Navigator, and then Open New What-If menu options.

Step 2: Define starting portfolio

A pop-up window will appear (Exhibit 2) from which you will be prompted to define whether you would like to create a hypothetical portfolio starting from your current portfolio or a newly created portfolio. Clicking on the "yes" button will serve to download existing positions to the new “What-If” portfolio.

Exhibit 2

Clicking on the "No" button will open up the “What – If” Portfolio with no positions.

Risk Dashboard

The Risk Dashboard is pinned along the top of the product tab-sets, and is and is available for what-if as well as active portfolios. The values are calculated on demand for what-if portfolios. The dashboard provides at-a-glance account information including:

1) Net Liquidation Value: The total Net Liquidation Value for the account
2) P&L: The total daily P&L for the entire portfolio
3) Maintenance Margin: Total current maintenance margin
4) Initial Margin: Total initial margin requirements
5) VAR: Shows the Value at risk for the entire portfolio
6) Expected Shortfall (ES): Expected Shortfall (average value at risk) is expected return of the portfolio in the worst case


Alternative Margin Calculator

The Alternative Margin Calculator, accessed from the Setting menu and clicking on the Margin Mode (Exhibit 3), shows how the margin change will affect the overall margin requirement, once fully implemented.

Exhibit 3


Step 3: Selecting Margin Mode Settings

A pop-up window will appear (Exhibit 4) entitled Margin Mode Setting. You can use the drop-down menu in that window to change the margin calculations from Default (being the current policy) to the new title of the new Margin Setting (being the new margin policy). Once you have made a selection click on the OK button in that window.

Exhibit 4

Once the new margin mode setting is specified, the Risk Navigator Dashboard will automatically update to reflect your choice. You can toggle back and forth between the Margin Mode settings. Note that the current Margin Mode will be shown in the lower left hand corner of the Risk Navigator window (Exhibit 5).

Exhibit 5


Step 4: Add Positions

To add a position to the "What - If" portfolio, click on the green row titled "New" and then enter the underlying symbol (Exhibit 6), define the product type (Exhibit 7) and enter position quantity (Exhibit 8)

Exhibit 6


Exhibit 7


Exhibit 8


You can modify the positions to see how that changes the margin. After you altered your positions you will need to click on the recalculate icon () to the right of the margin numbers in order to have them update. Whenever that icon is present the margin numbers are not up-to-date with the content of the What-If Portfolio.


20-Minute Reconnect Grace Period, Unless Fingerprint/PIN Device Lock is Enabled

We recently introduced 30-hour Extended Trading access for mobile users (see the Android or iOS release notes).

For your protection, this feature requires that fingerprint or PIN/Pattern security be enabled on your mobile device. If not enabled, a 20-minute inactivity grace period applies, after which you are disconnected from your trading session and logged into Read-Only mode (which can be disabled), and must perform a full login for trading access.
While we remain diligent in our efforts to keep your account protected, we understand that good security is also about striking a balance between safety and convenience. If you feel strongly that this change adds undue burden to your trading setup - we'd like to hear from you.  Please vote on the Enhancement Request available through our Features Poll.


IB TWS for Mobile - Extended Trading Access


Get extended trading access in IB TWS for Mobile when you enabled fingerprint security on your device.

Once logged in to TWS for Mobile, all users have a 20-minute grace period during which they can take a call or use another app and still retain full access to their trading session without having to perform a full login (username/password + second factor authentication). After this grace period, users who have fingerprint security enabled on their device will enjoy secure trading for up to 30 hours without having to complete the full login.

When you enable a fingerprint to unlock your device, you are automatically enrolled for TWS Fingerprint authentication. This means that once you log in to TWS, you are able to securely re-access your trading session for up to 30 hours using just your fingerprint as authentication. If your fingerprint authentication fails or if you tap “Cancel,” you will be logged in to read-only mode. After 30 hours without using fingerprint authentication, you will be required to complete a full login. This means that if you access mobile TWS at least every 30 hours, you can maintain your trading access for an entire week without a full login. For added security, all mobile trading sessions are disconnected each Sunday at 1:00 AM local time, requiring you to complete a full login.
Users who use a PIN or pattern instead of a fingerprint to unlock their device will be able to re-access their trading session with this authentication for up to 12 hours before a full login is required.
If you do not want to enable the above forms of trading access and prefer to complete the full login process each time, disable “Secure reconnect” (Android) or "Auto-reconnect" (iOS) in IB TWS for Mobile Configuration.

Vista previa de orden / Comprobar margen


La función Vista previa de órdenes/Comprobar margen ofrece la posibilidad de revisar el coste, la comisión y el impacto de margen proyectados de una orden antes de su transmisión. Esta función está disponible tanto en TWS como en WebTrader; la versión de TWS proporciona más detalles.

Trader Workstation (TWS)

La función Comprobar margen de TWS proporciona la posibilidad de aislar el impacto de margen de la orden propuesta de una de las posiciones existentes y también muestra el nuevo requisito de margen suponiendo que la orden se ejecute. Los saldos de margen clave, incluidos los requisitos de margen inicial y de mantenimiento, se informan como la Liquidez con valor de préstamo. Para utilizar esta función, coloque el cursor sobre la línea de la orden, haga clic derecho con el botón del ratón y seleccione Comprobar margen desde el menú desplegable.

Ejemplo: Comprar 1 ES Junio 2012 Futuro @ 1387.25


La primera sección de la Vista previa de órdenes muestra el bid, ask y el último precio de negociación para el valor.


La segunda sección muestra los detalles básicos de la orden.


La sección Cantidad muestra el valor de la orden así como la comisión estimada aplicable.


La sección Impacto de margen muestra una división de los siguiente:

Actual = Los valores de cuenta actuales, con exclusión de la orden que se está transmitiendo.

Cambio = El efecto de la orden que se está enviando, ignorando cualquier posición en la cuenta.

Postnegociación = Los valores de cuenta anticipados cuando la orden que se está transmitiendo se haya ejecutado e incorporado a la cartera de cuenta.



La vista previa de orden de WebTrader muestra solo el equivalente de los valores postnegociación de TWS.


Предпросмотр ордера / Проверка маржи


Функция "Предпросмотр ордера/влияния на маржу" позволяет увидеть прогноз стоимости, комиссий и влияния на маржу, прежде чем Вы отправите ордер. Эта возможность доступна как в TWS, так и WebTrader, однако TWS предлагает более высокий уровень детализации.

Trader Workstation (TWS)

Функция TWS "Проверить маржу" позволяет рассмотреть влияние создаваемого ордера на маржу отдельно от уже имеющихся позиций, а также отображает новые маржинальные требования на основании предполагаемого исполнения ордера. Сообщаются ключевые показатели маржи, включая начальные и минимальные требования, а также общая сумма капитала с кредитом. Чтобы воспользоваться этой функцией, наведите курсор на строку ордера, щелкните по ней правой кнопкой мыши и выберите Проверить маржу в открывшемся меню.

Пример: Покупка фючерса 1 ES June 2012 @ 1387.25


В первом разделе предпросмотра ордера отображается бид, аск и последняя цена ценной бумаги.


Второй раздел содержит базовое описание ордера.


Раздел "Сумма" (Amount) отражает стоимость ордера, а также расчет применимых комиссий.


Раздел "Влияние на маржу " содержит следующие пункты;

Текущ. (Current) = Текущие показатели счета, не включающие отправляемый ордер.

Изменение (Change) = Влияние ордера при отправке, без учета каких-либо позиций на счете.

После завершения торгов (Post Trade) = Прогнозируемые показатели счета после отправки/исполнения ордера и его последующего включения в портфель.



Предпросмотр в WebTrader отображает только информацию, доступную в пункте "После завершения торгов" в TWS.


Ordervorschau/Marginauswirkung prüfen


Die Funktion „Ordervorschau/Marginauswirkung prüfen“ bietet die Möglichkeit, die voraussichtlichen Kosten und Provisionen und die Marginauswirkung einer Order zu überprüfen, ehe Sie diese übermitteln. Diese Funktion steht sowohl in der TWS als auch im WebTrader bereit, wobei die TWS-Variante mehr Details bereitstellt.

Trader Workstation (TWS)

Die TWS-Funktion „Margin überprüfen“ ermöglicht es Ihnen, die Marginauswirkung einer bestimmten geplanten Order von den bestehenden Positionen zu isolieren und zudem die neue Margin-Anforderung anzuzeigen, die bei Ausführung der betreffenden Order gelten würde. Die wichtigsten Marginwerte, wie zum Beispiel die Anforderungen für den Ersteinschuss und Mindesteinschuss, sowie das Eigenkapital mit Beleihungswert, werden hier ausgewiesen. Wenn Sie diese Funktion verwenden möchten, richten Sie den Mauszeiger auf eine Orderzeile, führen Sie einen Rechtsklick aus und wählen Sie die Option „Margin überprüfen“ aus dem Drop-Down-Menü aus.

Beispiel: Kauf von 1 ES Juni 2012 Future @ 1387.25


Im ersten Abschnitt der Ordervorschau werden der Geldkurs, der Briefkurs und der letzte Handelskurs des Wertpapiers angezeigt.


Im zweiten Abschnitt sehen Sie die wichtigsten Orderdetails.


Im Kontoabschnitt sehen Sie den Wert der Order sowie einen Schätzwert für die anfallenden Provisionen.


Der Abschnitt Marginauswirkung zeigt eine Aufstellung der folgenden Werte an:

Aktuell = Die aktuellen Marginwerte, ohne Berücksichtigung der Order, die platziert werden soll.

Veränderung = Die Auswirkung der Order, wenn diese übermittelt wird, ohne Einbeziehung jeglicher im Konto bestehender Positionen.

Nach Ausführung = Die Kontowerte, die sich voraussichtlich nach Übermittlung und Ausführung der Order und Aufnahme der Position ins Portfolio ergeben.



In der WebTrader-Ordervorschau sehen Sie lediglich äquivalente Werte zum Abschnitt „Nach Ausführung“ aus der TWS.


注文のプレビュー / 証拠金の確認


注文のプレビュー/証拠金の確認機能を利用して予想されるコストや手数料、また証拠金への影響を、注文発注前に確認することができます。 この機能はTWSとウェブ・トレーダーの両方からご利用可能ですが、TWSバージョンの方がより細かい詳細を含んでいます。



例: 2012年6月が限月のES先物を1枚1387.25にて購入









現在 = この注文の発注を除いた状態での、現在の口座価値

変化 = 口座内にあるポジションはすべて無視した状態で、この注文が発注された場合の影響

取引後 = 発注された注文が約定し、口座のポートフォリオに組み込まれた後に予想される口座価値





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