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Gestion du cache pour les applications IB sur Android

Background: 

Cette procédure s'est avérée une solution efficace pour différents problèmes car elle génère une réinitialisation complète de l'application IB défaillante.

 

 

 

Pour Android OS 6.0 (Marshmallow) et les versions suivantes

  1. Allez sur le menu des Paramètres
  2. Sous la section Téléphone, sélectionnez Applications MOVED TO... Application Manager
    Select Applications  Application Manager
     
  3. Sélectionnez l'application IB à réinitialiser.
     
  4. Touchez Stockage
    Select Storage
     
  5. Touchez Effacer Données MOVED TO... SUPPRIMER
    Clear IB app data  Confirm Delete cleared data
     
  6. Confirmez l'effacement des données.
    Confirm data is cleared
     
  7. Touchez la flèche Retour près de Stockage
    Presss back from storage
     
  8. Touchez Autorisations
    (Si elles ne sont pas encore activées, activez à la fois les autorisations pour Téléphone et Stockage)
    Select app permissions  Enable Phone and Storage permissions
     
  9. Éteignez et rallumez votre téléphone
  10. Relancez l'application

  

Pour Android OS 5.0 (Lollipop) et les versions précédentes

  1. Allez sur le menu des Paramètres
  2. Sous la section Appareil, sélectionnez Apps
    Select Apps
     
  3. Sélectionnez l'application IB à réinitialiser
    IB Apps
     
  4. Touchez Effacer données MOVED TO... OK
    Clear App data  Delete app data -> OK
     
  5. Confirmez l'effacement des données
    Confirm Data cleared
     
  6. Éteignez et rallumez le téléphone
  7. Relancez l'application


Remarque: si après avoir effacé le cache, ajuster les autorisations manuellement et redémarrer l'appareil Android, le problème persiste, veuillez contacter le service clientèle IB.


Articles complémentaires:

  • Pour un Aperçu d'IB Key sur Android, consultez l'article KB2277
  • Pour la procédure de restauration d'IB Key sur Android, consultez l'article KB2748

 

Mantenimiento de memoria cache para aplicaciones IB en Android

Background: 

Este proceso ha funcionado como solución para varios asuntos, ya que produce un reseteado de la aplicación IB que no funciona.

 

Para Android OS 6.0 (Marshmallow) y superior

  1. Vaya al menú Ajustes de su teléfono
  2. En la sección Teléfono, seleccione Aplicaciones MOVED TO... Gestor de aplicaciones
    Select Applications  Application Manager
     
  3. Busque y seleccione la aplicación IB correspondiente que debe resetearse.
    Select IB apps
     
  4. Pulse en Almacenamiento
    Select Storage
     
  5. Pulse en Borrar datos MOVED TO... BORRAR
    Clear IB app data  Confirm Delete cleared data
     
  6. Confirme que los datos se han borrado.
    Confirm data is cleared
     
  7. Pulse en la flecha de retroceso junto a Almacenamiento
    Presss back from storage
     
  8. Pulse en Permisos
    (Si todavía no los ha activado, active los permisos en Teléfono y Almacenamientos)
    Select app permissions  Enable Phone and Storage permissions
     
  9. Reinicie el teléfono
  10. Relance la aplicación

 

 

Para Android OS 5.0 (Lollipop) y versiones previas

  1. Vaya al menú de Ajustes en su teléfono
  2. Bajo la sección Dispositivo, seleccione Apps
    Select Apps
     
  3. Busque y seleccione la aplicación IB correspondiente que debe resetearse.
    IB Apps
     
  4. Pulse en Borrar datos MOVED TO... OK
    Clear App data  Delete app data -> OK
     
  5. Confirme que los datos se han borrado.
    Confirm Data cleared
     
  6. Reinicie el teléfono
  7. Lance de nuevo la aplicación


Nota: si tras borrar la memoria cache, ajustar manualmente los permisos y reiniciar su dispositivo Android el problema continua, por favor, contacte con Atención al Cliente de IB  para más asistencia.


Artículos relacionados:

  • Para la IB Key para Android consulte el artículo KB2277
  • Para el proceso de recuperación de la IB Key para Android consulte el artículo KB2748

 

IB程序在安卓設備上的緩存維護

Background: 

該操作能解決多個問題，因為它能完全重置發生故障的IB程序。

 

對於安卓6.0（Marshmallow）及以上的操作系統

  1. 進入手機的設置菜單
  2. 在“手機”板塊下，選擇應用 MOVED TO... 應用管理
    Select Applications  Application Manager
     
  3. 向下滑動并選擇要重置的IB程序。
    Select IB apps
     
  4. 點擊存儲
    Select Storage
     
  5. 點擊刪除數據 MOVED TO... 刪除
    Clear IB app data  Confirm Delete cleared data
     
  6. 確認數據已刪除。
    Confirm data is cleared
     
  7. 點擊存儲旁的返回箭頭
    Presss back from storage
     
  8. 點擊權限
    （如尚未激活，則啟用電話和存儲權限）
    Select app permissions  Enable Phone and Storage permissions
     
  9. 重啟手機
  10. 重新打開應用程序

 

 

對於安卓5.0（Lollipop）及之前版本的操作系統

  1. 進入手機的設置菜單
  2. 在設備板塊下，選擇應用
    Select Apps
     
  3. 向下滑動并選擇要重置的IB程序。
    IB Apps
     
  4. 點擊刪除數據 MOVED TO... 確認
    Clear App data  Delete app data -> OK
     
  5. 確認數據已刪除
    Confirm Data cleared
     
  6. 重啟手機
  7. 重新打開應用程序


注：如果您已清空了緩存、手動調整了權限并重啟了安卓設備，但問題仍然存在，請聯系IB客戶服務獲取故障排除的進一步幫助。


相關文章：

  • 知識庫文章KB2277：IB Key安卓概述
  • 知識庫文章KB2748：在安卓上恢復IB Key的流程

 

IB程序在安卓设备上的缓存维护

Background: 

该操作能解决多个问题，因为它能完全重置发生故障的IB程序。

 

对于安卓6.0（Marshmallow）及以上的操作系统

  1. 进入手机的设置菜单
  2. 在“手机”板块下，选择应用 MOVED TO... 应用管理
    Select Applications  Application Manager
     
  3. 向下滑动并选择要重置的IB程序。
    Select IB apps
     
  4. 点击存储
    Select Storage
     
  5. 点击删除数据 MOVED TO... 删除
    Clear IB app data  Confirm Delete cleared data
     
  6. 确认数据已删除。
    Confirm data is cleared
     
  7. 点击存储旁的返回箭头
    Presss back from storage
     
  8. 点击权限
    （如尚未激活，则启用电话和存储权限）
    Select app permissions  Enable Phone and Storage permissions
     
  9. 重启手机
  10. 重新打开应用程序

 

 

对于安卓5.0（Lollipop）及之前版本的操作系统

  1. 进入手机的设置菜单
  2. 在设备板块下，选择应用
    Select Apps
     
  3. 向下滑动并选择要重置的IB程序。
    IB Apps
     
  4. 点击删除数据 MOVED TO... 确认
    Clear App data  Delete app data -> OK
     
  5. 确认数据已删除
    Confirm Data cleared
     
  6. 重启手机
  7. 重新打开应用程序


注：如果您已清空了缓存、手动调整了权限并重启了安卓设备，但问题仍然存在，请联系IB客户服务获取故障排除的进一步帮助。


相关文章：

  • 知识库文章KB2277：IB Key安卓概述
  • 知识库文章KB2748：在安卓上恢复IB Key的流程

 

PIN碼設置指南

某些用來登錄您IB賬戶的安全設備在申請或激活時需創建一個數字或字母與數字組合的PIN碼。該PIN碼可提供額外的一層保護，有效防止意外拿到您的設備但又未被授權的個體操作設備。因此，選擇一個您容易記住且別人難以猜到的密碼尤為重要。以下列出了一系列您創建PIN碼時應考慮的指導原則或最佳方案：

• 請勿使用您個人的生日
• 請勿使用您孩子或者任何直系親屬的生日
• 請勿使用您個人或者辦公地址信息，如街道名稱、門牌號碼、郵政編碼
• 請勿使用您身份證件信息（如社保號或者身份證號碼）
• 請勿使用電話號碼
• 對於PIN碼的非數字部分，避免使用您或您的家庭成員或親屬的姓名首字母，或您所在城市的名稱或球隊的名稱
• 避免使用您本人、您的家庭成員或親屬的姓和/或名
• 我們建議在PIN碼中包含大小寫字母和數字
• 要滿足以上要求搆造一個方便記憶的PIN碼，您可以想一個句子，然后將該句子的首字母組合起來。
 


 

Manutenzione della cache delle app IB sui dispositivi Android

Background: 

Questo procedimento si è dimostrato una soluzione efficace per numerose problematiche, in quanto produce un recupero completo dell'app IB malfunzionante.

 

Linee guida per i dispositivi Android OS 6.0 (Marshmallow) e versioni successive

  1. Accedere al menu Impostazioni del telefono
  2. Al di sotto della sezione Telefono, selezionare Applicazioni MOVED TO... Gestione applicazioni
    Select Applications  Application Manager
     
  3. Scorrere verso il basso e selezionare l'app IB corrispondente che necessita del recupero.
    Select IB apps
     
  4. Toccare la voce Memoria
    Select Storage
     
  5. Toccare le voci Cancella dati MOVED TO... CANCELLA
    Clear IB app data  Confirm Delete cleared data
     
  6. I dati saranno cancellati.
    Confirm data is cleared
     
  7. Toccare la freccia Indietro a fianco alla voce Memoria
    Presss back from storage
     
  8. Toccare la voce Permessi
    (se non sono ancora stati attivati, abilitare i permessi Telefono e Memoria)
    Select app permissions  Enable Phone and Storage permissions
     
  9. Riavviare il telefono
  10. Riavviare l'app

 

 

Linee guida per i dispositivi Android OS 5.0 (Lollipop) e versioni precedenti

  1. Accadere al menu Impostazioni del telefono
  2. Al di sotto della sezione Dispositivo, selezionare Applicazioni
    Select Apps
     
  3. Scorrere verso il basso e selezionare l'app IB corrispondente che necessita del recupero.
    IB Apps
     
  4. Toccare le voci Cancella dati MOVED TO... OK
    Clear App data  Delete app data -> OK
     
  5. I dati saranno cancellati
    Confirm Data cleared
     
  6. Riavviare il telefono
  7. Riavviare l'app


N.B.: se il problema persiste dopo aver pulito la cache, corretto manualmente i permessi e riavviato il proprio dispositivo Android, si prega di contattare l'assistenza clienti IB per ulteriore supporto alla risoluzione della problematica.


Articoli di riferimento:

  • Per una panoramica di IB Key per i dispositivi Android, fare riferimento all'articolo KB2277
  • Per la procedura di recupero di IB Key per i dispositivi Android, fare riferimento all'articolo KB2748

 

So leeren Sie Ihren Cache für IB-Apps auf Android-Geräten

Background: 

Diese Methode hat sich als Lösung für mehrere Probleme bewährt, da sie eine vollständige Rücksetzung einer defekten IB-App herbeiführt.

 

Für Android OS 6.0 (Marshmallow) und höher

  1. Gehen Sie auf Ihrem Telefon zum Menü „Einstellungen”.
  2. Wählen Sie unter der Rubrik Telefon „Anwendungen”MOVED TO... „Anwendungsmanager” aus.
    Select Applications  Application Manager
     
  3. Scrollen Sie nach unten und wählen Sie die entsprechende IB-App aus, die zurückgesetzt werden muss.
    Select IB apps
     
  4. Tippen Sie auf Speicher.
    Select Storage
     
  5. Tippen Sie auf Daten löschen MOVED TO... LÖSCHEN.
    Clear IB app data  Confirm Delete cleared data
     
  6. Als Nächstes erhalten Sie eine Bestätigung, dass die Daten gelöscht wurden.
    Confirm data is cleared
     
  7. Tippen Sie auf den Pfeil zurück neben Speicher.
    Presss back from storage
     
  8. Tippen Sie auf App-Berechtigungen
    (Aktivieren Sie sowohl Berechtigungen für Telefon und Speicher, falls diese noch nicht aktiviert wurden.)
    Select app permissions  Enable Phone and Storage permissions
     
  9. Starten Sie Ihr Telefon erneut.
  10. Starten Sie die App wieder.

 

 

Für Android OS 5.0 (Lollipop) und vorherige Versionen

  1. Gehen Sie zum Menü Einstellungen Ihres Telefons.
  2. Wählen Sie unter der Rubrik „Gerät” „Apps” aus.
    Select Apps
     
  3. Scrollen Sie nach unten und wählen Sie die entsprechende IB-App aus, die zurückgesetzt werden muss.
    IB Apps
     
  4. Tippen Sie auf Daten löschen MOVED TO... OK.
    Clear App data  Delete app data -> OK
     
  5. Als Nächstes erhalten Sie eine Bestätigung, dass die Daten gelöscht wurden.
    Confirm Data cleared
     
  6. Starten Sie Ihr Telefon erneut.
  7. Starten Sie die App wieder.


Hinweis: Falls nachdem Sie den Cache geleert, die Berechtigungen manuell angepasst und Ihr Android-Gerät erneut gestartet haben das Problem weiterhin besteht, kontaktieren Sie bitte den IB-Kundenservice  für weitere Fehlerbehebung.


Verwandte Artikel:

  • Siehe KB2277 für einen Überblick über IB Key für Android-Geräte.
  • Siehe KB2748 für Informationen zur Wiederherstellung Ihres IB Key für Android-Geräte.

 

How to reactivate or transfer the IBKR Mobile authentication?

Overview: 

This article details the steps needed to reactivate the IB Key authentication via IBKR Mobile.

You will be able to perform the reactivation without having to contact the IB Client Services in the following cases:

 

Case A) Reactivation on the same smartphone

  • You uninstalled and reinstalled the IBKR Mobile app on the same smartphone

Please click on one of the links below according to your phone operating system. Requirements are listed on the right side

  • Android: IBKR Mobile PIN + Access to the mobile phone number originally used for the app activation
  • Apple iOS: Smartphone PIN / Fingerprint / FaceID + Access to the mobile phone number originally used for the app activation

 

Case B) Reactivation on a different smartphone

  • You are replacing your smartphone with a new one
  • You have lost your smartphone and you are now in possession of a new one
  • You activated the IBKR Mobile authentication on your primary smartphone but you now want to transfer
    the activation (either temporarily or permanently) to the secondary one.

Please click on one of the links below according to your phone operating system. Requirements are listed on the right side

  • Android: Access to the mobile phone number originally used for the app activation
  • Apple iOS: Smartphone PIN / Fingerprint / FaceID + Access to the mobile phone number originally used for the app activation
 
Note: In the above cases (A, B) you will always be able to reactivate / transfer the IBKR Mobile Authentication (IB Key) when you possess an additional physical security device currently active for your user. With this setup, you will not need to have access to the mobile phone number originally used for the app activation, since the system will automatically prompt you to operate your physical security device instead of sending you a text message (SMS) during the reactivation / transfer procedure.
 

    In any other case, we would kindly ask you to request a temporary account access by contacting IB Client Services (Secure Login department) on the phone number best suitable for your location, among the ones listed on ibkr.com/support

     

References:

  • See KB2879, KB2260 for General information about IBKR Mobile Authentication (IB Key)
  • See KB2260 for instructions on how to install/activate/operate the IBKR Mobile app
  • See KB2278 for instructions on how to operate your IB Key on an Apple iPhone
  • See KB2277 for instructions on how to operate your IB Key on an Android smartphone: 
  • See KB3279 for instructions on how to log in to IBKR Mobile when IB Key is enabled on another phone

 

Mobile Phone Verification during the account application

Introduction

IB requires that clients verify their mobile phone in order to receive account and trade related communication directly via SMS.  Clients who fail to verify their phone will be subject to trade restrictions pending completion of this process. Verification is performed online and the steps for doing so are outlined below.
In case your account has been already opened but your mobile number has not been yet verified, please jump directly to KB2552 to complete the verification process.

 

Phone Verification

When completing your Interactive Brokers Account Application, you will see a blue bar at the top of the page that says "CONFIRM MOBILE NUMBER."

You can click on that bar any time during steps 1-4.   Once you do, you will see this window:

Once you have entered your full number, it will be recognized and a confirmation message is sent immediately.  Validate your phone number by entering the SMS Code received in the Confirmation Code field and click Submit.

If you are unable to do this during the application process, you can always confirm it on the Application Status page

 

Please consider the following as certain restrictions may apply:

  • SMS messages may be blocked if you participate in your Countries NDNC (National Do Not Call) registry.
  • Due to fraud prevention measures, virtual number providers may be blocked.
  • Some carriers may restrict the Hours of delivery for SMS messages.

 

Multiple 2Factor System (M2FS)

Overview

This page covers specific points on what the Multiple 2Factor System (M2-FS) is and how it functions. For general questions on the Secure Login System, please refer to KB1131.

 

Table of contents

 

What is M2-FS?

M2-FS allows any client to maintain more than one active security device at the same time. No more do you have to pick and choose whether you prefer to use a physical security device or the IBKR Mobile app as either can be used interchangeably.

 

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Activation

For any clients with an active security device, any further device activation will result in both devices remaining active.

I currently use the Security Code Card / Digital Security Card+: Clients who currently use a physical security device, simply need to download and activate the IBKR Mobile app. Refer to the directions for Android and iOS for details.

I currently use the IB Key or the IBKR Mobile app: Clients who currently use the IB Key or IBKR Mobile app and qualify for the Digital Security Card+, can proceed to login to Account Management and request that device1 by following the instructions here.

 

1: The DSC+ is available to accounts with a balance greater than USD 500,000. If your account is below this limit we recommend the activation of the IBKR Mobile authentication, as explained here

 

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Operation

Once you have both a Physical device and the IBKR Mobile app enabled, M2-FS is represented by a drop-down menu upon login. You can now choose the device you wish to authenticate with.

  1. Enter your username and password into the trading platform2 or Account Management login screen and click Login. If correct, a drop down option will allow you to Select Second Factor Device:

    TWS:
    TWS Login -> Select Two Factor Device

    Account Management:
    Acct Mgmt Login -> Select Second Factor Device
     
  2. Once you select a security device, you will now be presented with the corresponding screen for authentication. Refer to the directions for:

    - IB Key via IBKR Mobile (iOS) 
    - IB Key via IBKR Mobile (Android)
    - Security Code Card
    - Digital Security Card+
     
  3. If authentication succeeds, the Log-in will now automatically proceed.

    TWS:
    TWS Login completes after two factor authentication

    Account Management:
    Ascct Mgmt Login completes after two factor authentication

 

 

2: Requires TWS Build 966 and above.

 

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Withdrawal limits

The device used to authenticate your withdrawal, will dictate the withdrawal limit at that time. See details below:

Security Device
used for Withdrawal

Maximum Withdrawal
Per Day

Maximum Withdrawal
in Five Business Days
Security Code Card USD 200,000 USD 600,000
IB Key / IBKR Mobile app USD 200,000 USD 600,000
Digital Security Card3 USD 1,000,000 USD 1,500,000
Digital Security Card+ Unlimited Unlimited
Gold Device3 Unlimited Unlimited
Platinum Device3 Unlimited Unlimited

3: Represents a legacy device that is no longer issued.

 

For example if you have both the IBKR Mobile app and the Digital Security Card+ enabled and need to withdrawal more than USD 200,000, you can use either device to login to Account Management but will be required to use the Digital Security Card+ to confirm your withdrawal request.

 

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Benefits

M2-FS provides even more flexibility to IB's Secure Login System by allowing you to choose what security device you want to authenticate with. In addition to the convenience of using a device which is trusted and routinely accessible, you can eliminate delays associated with authenticating at times a trade needs to be entered quickly.

 

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