How to transfer your Key pair:

Please select one of the below links, according to your Operating System

• Windows
• macOS

Windows

1. On the machine where the encryption keys are stored, connect a USB drive to a free USB port.

2. Launch the GPA Key Manager application and select the encryption key you want to transfer. Please make sure that you see the text 'The key has both a private and a public part', in the details panel on the bottom of the window, as highlighted in the screenshot below.

3. Select the menu Keys and then click on Backup. Do NOT use Export, as this will only export the public part while you need both the public and the private key.

4. Save the key with a filename (e.g. secret-key-KEYID.asc) on the USB drive.

5. Eject the USB drive and connect it to a free USB port on the other computer (the one you want to transfer the key to). All the next steps have to be executed on that machine.

6. Make sure the the GPA software is installed, otherwise please install it.

7. Launch the GPA Key Manager application and click on the top menu Keys and then on Import Keys.

8. Click on the letter correspondent to the USB drive and select the file you have previously saved (e.g. secret-key-KEYID.asc). Then click Open.

9. The confirmation message should display "...1 public keys imported... 1 secret keys imported..."

10. Once the key has been successfully imported, delete the key file from the USB drive and empty the Trash.

macOS

1. On the machine where the encryption keys are stored, connect a USB drive to a free USB port.

2. Launch the GPG Keychain application and select the encryption key you want to transfer. Please make sure that you see the text Type: Secrete and public key, in the Type column.

3. With the desired encryption key highlighted, click Export. Please make sure to check the box for the option Include secret key in exported file, as illustrated in the above screenshot. Save the key pair to the USB drive.

4. Eject the USB drive and connect it to a free USB port on the other computer (the one you want to transfer the key to). All the next steps have to be executed on that machine.

5. Make sure the GPG Tools suite is installed, otherwise please install it.

6. Launch the GPG Keychain application and click the icon Import on the top toolbar.

7. Click the USB Drive and select the previously saved .ASC file that contains the Public and Private key. Then click Open.

8. The confirmation should read Import successful.

9. Once the key has been successfully imported, delete the key file from the USB drive and empty the Trash.

Note: this tutorial assumes you have received Reports via email which were encrypted with the public key you sent us. If you need guidance to set up the encrypted statement delivery, please refer to this article, which is a prerequisite to the instructions below.

How to Decrypt Encrypted Email Data using GPA:

1.  Start the GPA program (included in Gpa4win suite)

 

Common Issues/Questions

• Decryption failed with error 'No Secret Key'

This is commonly caused when the wrong encryption key is used to decrypt the file.  If decryption is being done on a computer other than the original computer that was used to create the public/private keys, the keys would have to be transferred from the original computer to the new computer. 

If the above does not help, then a new public/private key pair needs to be created and sent to us.

• クライアント・ポータル
• TWS
• iOS用IBKRモバイル
• アンドロイド用IBKRモバイル

クライアント・ポータル

1. 「セキュリティーコードを受信されませんでしたか？」をクリックしてください

2. 二つあるオプションから「ボイス」を選択し、コールバックを待ってください。

3. コールバックはボイスを選択してから通常1分内にかかってきます。認証コードを書き取るための準備をしてコールバックをお待ちください。

TWS

1. 「新しいセキュリティーコードをリクエストする」をクリックしてください

2. 二つあるオプションから「ボイス」を選択し、OKをクリックしてください。コールバックを待ってください。

 3. コールバックはボイスを選択してから通常1分内にかかってきます。認証コードを書き取るための準備をしてコールバックをお待ちください。

注意: TWS用のボイスコールバックは最新バージョンとベータ版のみでご利用可能です。

iOS用IBKRモバイル

1. 「新しいコードをリクエストする」をクリックしてください

2. 二つあるオプションから「ボイス」を選択し、コールバックを待ってください。

 3. コールバックはボイスを選択してから通常1分内にかかってきます。認証コードを書き取るための準備をしてコールバックをお待ちください。

アンドロイド用IBKRモバイル

1. 「新しいセキュリティーコードをリクエストする」をクリックしてください

2. 二つあるオプションから「ボイス」を選択し、コールバックを待ってください。

 3. コールバックはボイスを選択してから通常1分内にかかってきます。認証コードを書き取るための準備をしてコールバックをお待ちください。

参考文献:

• SMS認証を使用してのログイン方法
• セキュア・ログインシステムの概要
• セキュリティデバイスに関する詳細
• IBKRモバイル認証

In this article we explain how to generate a .har file. Please click on the browser that you use in the list below:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

To generate the HAR file for Google Chrome:

1. Open Google Chrome and go to the page where the issue is occurring.

2. Press CRTL +SHIFT + I on your keyboard. Alternatively, click on the Chrome menu icon (three vertical dots at the top-right of your browser window) and select More Tools > Developer Tools

3. The Developers Tools opens as a docked panel at the side or bottom of Chrome. Select the tab Network (Figure 1.)

Figure 1.

4. Look for a round Record button in the upper left corner of the Developer Tools toolbar and make sure it is red. If it is grey, click it once to start recording or just press CTRL+E (Figure 2.)

Figure 2.

5. Activate the checkbox Preserve log (Figure 3.)

Figure 3.

6. Click the Clear button to clear out any existing logs. The Clear button has a stop icon and is located on the right of the Record button (Figure 4.)

Figure 4.

7. Reproduce the issue you are experiencing while the network requests are being recorded.

8. Once you have reproduced the issue, right-click anywhere on the list of recorded network requests, select Save all as HAR with Content, and save the file to a location of your preference on your computer (e.g. on your Desktop).

9. From the IBKR Client Portal, go to the Message Center and create a new Web Ticket (or use an existing one when applicable)

10. Within the Web Ticket, attach the .har file previously generated.  In case the IBKR Client Services has provided you with a reference ticker number or representative name, please add this information to the ticket body.

11. Submit the Web Ticket

To generate the HAR file for Firefox:

1. Open Firefox and go to the page where the issue is occurring

2. Press F12 on your keyboard. Alternatively click the Firefox menu icon (three horizontal parallel lines at the top-right of your browser window), then select Web Developer > Network

3. The Developers Network Tools opens as a docked panel at the side or bottom of Firefox. Select the tab Network (Figure 5.)

Figure 5.

4. Activate the checkbox Persists logs (Figure 6.)

Figure 6.

5. Reproduce the issue you are experiencing. The recording of the network request starts automatically.

6. Once you have reproduced the issue, right-click anywhere on the list of recorded requests and select Save All As HAR

7. Save the file to a location of your preference on your computer (e.g. on your Desktop)

8. From the IBKR Client Portal, go to the Message Center and create a Web Ticket (or use an existing one when applicable)

9. Within the Web Ticket, attach the .har file previously generated.  In case the IBKR Client Services has provided you with a reference ticker number or representative name, please add this information to the ticket body

10. Submit the Web Ticket

To generate the HAR file for Microsoft Edge:

1. Open Edge and go to the page where the issue is occurring.

2. Press F12 on your keyboard. Alternatively click the Edge menu icon (three horizontal dots at the top-right of your browser window), then select More Tools > Developers Tools

3. Click the Network tab (Figure 10.)

Figure 10.

4. Reproduce the issue that you were experiencing before, while the network requests are being recorded.

5. Once done click the floppy disk icon (Export as HAR) or press CTRL+S (Figure 11.)

Figure 11.

6. Provide a filename and a location of your preference on your computer (e.g. on the Desktop). Then click the Save button

7. From the IBKR Client Portal, go to the "Message Center" and create a Web Ticket (or use an existing one when applicable)

8. Within the Web Ticket, attach the .har file previously generated.  In case the IBKR Client Services has provided you with a reference ticker number or representative name, please add this information to the ticket body.

9. Submit the Web Ticket

To generate the HAR file for Safari:

Note: Before generating the HAR file, make sure you can see the Develop menu in Safari. If you do not see this menu, click on the menu Safari, choose Preferences, go to the tab Advanced and activate the checkbox next to Show Develop menu in menu bar

1. Open the Develop menu and select Show Web Inspector or press CMD+ALT+I

2. Click the Network tab (Figure 12.)

Figure 12.

3. Activate the checkbox Preserve log (Figure 13.)

Figure 13.

4. Click on the icon Export (or press CMD+S), provide a filename and a location of your preference on your computer (e.g. on the Desktop) and save the .har file

5. From the IBKR Client Portal, go to the "Message Center" and create a Web Ticket (or use an existing one when applicable)

6. Within the Web Ticket, attach the web archive file previously generated.  In case the IBKR Client Services has provided you with a reference ticker number or representative name, please add this information to the ticket body.

7. Submit the Web Ticket