Please click on one of the links below, according to the platform you are using:

• Trader Workstation (TWS)
• IBKR Mobile (Android)
  • If you are at the login screen
  • If you are already logged in to the app
• IBKR Mobile (iOS)
  • If you are at the login screen
  • If you are already logged in to the app
• IMPACT or IBKR GlobalTrader (Android)
• IMPACT or IBKR GlobalTrader (iOS)
• Client Portal

4. Navigate to the page where you are experiencing the issue

1. Tap five times in a quick sequence on the IBKR logo to open the testing menu

 

7. Enter your comments in the field and tap ‘Attach Image’ to attach the screenshot/s you previously saved in your camera roll

A diagnostic trace for Client Portal can be captured following the steps on IBKB3512

下記よりお客様の状況に適したリンクをクリックしてください:

IBKRではセキュア・ログインシステムをご利用のお客様のセキュリティデバイスに紛失や破損があった場合、テンポラリー・パスコードを発行しています。 テンポラリー・パスコードではクライアント・ポータルと取引プラットフォームの両方に2日間アクセスすることができます。2日以降は取引プラットフォームへのアクセスはできなくなります。クライアント・ポータルへはそれ以降も8日間のアクセスすることができますが、 ご利用いただける機能はオンライン・セキュリティー・コード・カードの印刷または保存のみになります。

これに対しオンライン・セキュリティー・コード・カードは21日間有効となりますので、この間に紛失されたデバイスをお探しいただくことができます。デバイスが完全に紛失または破損していて代替品が必要な場合には、代替品が手配されるまでの間オンライン・セキュリティー・コード・カードをアクセスにご利用ください。セキュリティデバイスをお持ちでないお客様や、またテンポラリー・パスコードやオンライン・セキュリティー・コード・カードでログインができないお客様は、クライアントサービス（ibkr.com/support）までご連絡ください。

口座へのアクセスを復旧させる一番速い方法は、IB Keyで認証作業のできるIBKRモバイルのインストールと有効化になります。アプリの有効化に関する詳細は、こちらをご覧ください。

重要な留意点

弊社では方針として、ある口座に対して連続してテンポラリー・パスコードを発行することはなく、代わりに口座の保護レベルを最大限にするよう試みますが、これには実際のセキュリティデバイスのご利用が必要となります。

参考文献

• テンポラリー・パスコードのリクエスト方法に関する詳細は、KB70 をご覧ください
• セキュア・ログインシステムの概要はKB1131をご覧ください
• セキュリティデバイスに関する詳細はKB2636をご覧ください
• 2人以上のユーザーで同じセキュア・ログイン・デバイスを使用する際のインストラクションはKB2481をご覧ください
• セキュア・ログイン・システムに戻る場合のインストラクションはKB2545をご覧ください
• IBKRにセキュリティデバイスをご返却いただく際のインストラクションはKB975をご覧ください
• IBKRモバイル経由でのIB Key認証の有効化手順はKB2260をご覧ください
• マルチプル・ツーファクター認証システムに関する詳細はKB2895をご覧ください
• セキュリティデバイスにかかる費用に関する詳細はKB1861をご覧ください

Table of content

Downloading the TWS installer and update patches

The TWS installers available in the download areas of ibkr.com or IBKR regional web sites are sealed and digitally signed using all the safety procedures required by the industry standards and do not contain any malicious code or process. The same industry standard practices have been used for the TWS update patches, which are automatically downloaded and installed when launching the TWS (if and only if there is an update available). Nevertheless, if you have received an alert, we recommend you to be cautious. Should you intend to keep the TWS installation file on your machine for future use, you should make sure that the same precautions for the protection of data from viruses and malware are applied to it.

Why do I receive a warning when I install the TWS or when the TWS automatic update runs?

You might see an alert (similar to Figure 1 but not limited to) and your security system would wait for your input on how to process the suspicious file. You usually have the option to quarantine the file, delete it, ignore it once or create a permanent exception for it.

Please note that your antivirus might autonomously quarantine or delete the TWS installer file or some of his components without asking for your confirmation and without showing you any warning. Nevertheless, this should only happen if you have preset your antivirus to specifically react in this way.

Figure 1.

What should I do when I receive a warning?

In case you receive a warning during the TWS installation or update, we recommend the following steps:

1. Delete the TWS installer and download it again from the IBKR main or regional web site

a) Delete the TWS installer file already present on your computer and then delete it as well from your Trash (empty your Trash)

b) From the table below, click on the TWS download area correspondent to your location

c) Check the website certificate. Most Internet browsers will immediately alert you in case the site certificate is invalid, compromised or expired. Nevertheless, if you want to check manually the validity of the site certificate, click on the padlock close to the address (URL) and make sure the Connection is reported as secure and no security warning are present (see Figure 2 below).

Figure 2.

d) Click on the button labeled with the TWS version you wish to use and download again the TWS installer

2. Check the digital signature of the TWS installer file you have downloaded

Normally you will immediately receive a security warning in case the digital signature of a file is compromised. Nevertheless, if you wish to perform a manual check, proceed as follows, according to your Operating System:

For Windows

a) From the Windows file explorer, access your Downloads folder or the folder where you placed the TWS installer

b) Right click on the TWS installer file, select Properties and then click on the tab "Digital Signatures"

c) Click on "Details" and on "View Certificate" to check the certificate status and signer. The legitimate signer is "IB Exchange Corp." (See Figure 3 below)

Figure 3.

For Mac OS X

a) Click on the magnifier glass (Spotlight Search) on the top right of your screen and type Terminal. From the search results, launch the Terminal app

b) Type cd Downloads and press Enter

c) Type codesign -dv --verbose=4 tws-latest-macosx-x64.dmg and press Enter. Please notice that the name of the file (tws-latest-macosx-x64.dmg) may differ according to the TWS version you decided to download. If needed, replace the file name in the command with the appropriate one

d) Check the command output and make sure the "Developer ID Application" is "IB Exchange Corp." (see Figure 4 below)

Figure 4.

3. Run the TWS installer file you have downloaded

Once you have downloaded again the TWS installer and after you made sure the file is original (points 1. and 2. above), you can proceed with the installation. Should you still receive a warning from your antivirus, you can reasonably consider it as a false positive and ignore it.  Should you need guidance on this step, please proceed directly to the next section.

How can I signal an Alert as false positive?

All modern security systems allow the creation of exceptions, precisely in order to address false positive cases.  An exception is a rule forcing the antivirus engine not to scan a specific file or process. That specific file or process will hence be deemed safe and no further alerts will be raised for it.

The procedure for creating an exception may vary, according to the security software you are using. You may be able to create a temporary or permanent exception directly from the alert pop-up or you may have to create one manually from a specific section in the main configuration panel.

If you are unsure of the procedure, we recommend you to consult your antivirus documentation.

Once you have set an exception for the TWS installer file or for the TWS updater process, those will be no longer blocked and will be able to complete their respective tasks successfully.

What else can I do if I have doubts or if my system behaves abnormally?

If you have reasons to believe your machine may be compromised or infected, we recommend performing a full system scan. Usually you can right click on the antivirus icon present on the bottom taskbar (for Windows) or on the upper menu bar (for MacOS) and you will find the option to launch a full system scan. Alternatively, you may start that task from the main antivirus window. If you are unsure of the procedure, we recommend you to consult your antivirus documentation.

Technical Background

How does my security system scan the files I download from the Internet?

Modern antivirus and anti-malware engines base their threats recognition on:

Signature-based scanning: the antivirus scanner searches for a specific pattern of bytes that was previously catalogued as malicious or at least suspicious. The antivirus may check as well file signatures (called hash) against a database of known threats (called virus definitions).

Analysis of behavior: the antivirus engine detects specific actions which individually may not represent a threat but, when correlated together, resemble the usual activity of a malicious software (e.g. the ability of a code to replicate or hide itself, download additional files from the Internet, contact external hosts over the Internet, modify the Operating System registry) This type of scan is designed to detect previously unknown computer threats.

Heuristic detection: the scanner de-compiles the code or runs it within a virtual, restricted environment. It then classifies and weights the actions performed by the code against a predefined, behavior based, rule set.

Cloud-based protection and machine learning: those are relatively new techniques. The file that needs to be analyzed is sent to the antivirus / security system vendor cloud where sophisticated algorithms perform a deep analysis of the code authenticity and behavior.

Are those scan methods infallible?

Modern threats are very sophisticated and, like biological viruses, can mutate their code and their signatures. Moreover, new malwares and exploits are created every day and spread rapidly over the Internet. The threat recognition methods mentioned above are therefore not infallible but can guarantee a high percentage of malware recognition when combined together.

While signature based techniques are very successful in recognizing known threats and less prone to false positives, they are not so efficient in recognizing unknown malware or mutations of existing ones. In this area, the behavioral and heuristic methods perform much better although they are more prone to false positives since their detection is not based on bare code matching but on a certain degree of interpretation and hence uncertainty.

The term "false positive" is used when a security system classifies an innocuous file or process as malware.

Reference:

• Click here to find out more about Security Best Practices at IBKR