退出安全登录系统后的安全考虑

Overview: 

选择退出IBKR安全登录系统(SLS),账户持有人即是放弃了双因素验证所提供的安全保障。我们强烈建议其采用其它安全保护措施,如IP限制。在客户端中选择这一设置即代表您在告诉盈透证券您只想从特定IP地址访问交易平台。此外,如果某一账户您有多个被授权交易者,可以由主账户使用者单独为每个交易者设置此类限制。 

 

准备清单:

开始设置IP限制前,您需要:

  • 知道自己的WAN IP地址。这是您暴露在外部网络(因特网)的IP地址,不是本地IP地址(也叫LAN IP地址)。如果是使用公司网络交易,您可向IT或网络部门询问电脑的WAN IP地址。如果是通过私人宽带/电缆/卫星连接因特网,则您可从网络服务供应商处获取此信息。
  • 确保您的IP地址为静态IP地址。这意味着您的IP地址始终保持不变,路由器/猫重启后也不会改变。为您提供WAN IP地址信息的部门/ 人士可以告诉您IP地址是静态还是动态。
  • 注意,IP限制不是立即生效的。我们的系统会在每日夜间重启时应用此类条件设置。该等限制最长需要24小时才会生效,具体取决于您提交IP限制请求的时间。修改和移除现有IP限制也是一样。计划设置此类限制时请务必考虑这一时间因素。
  • IP限制将应用到IBKR提供的所有交易平台。但不会影响客户端访问,客户端仍支持从任何IP地址访问。

注意:

请注意,技术上可以对IP地址进行篡改,因此,只有SLS双因素验证(ibkr.com/sls)能够为账户提供全方位保护。

如果对此有任何疑问,请联系IBKR的技术支持中心。

如何设置IP限制

  1. 登录客户端,点击左上角的菜单图标。
  2. 从左侧菜单栏点击设置>使用者设置。然后点击IP限制旁边的齿轮(配置)图标。
  3. 您将会看到IP限制的简要介绍。要设置新的IP限制,点击添加IP限制
  4. 从下拉列表选择交易者,然后输入您想为其开放的IP地址(格式:xxx.xxx.xxx.xxx)。然后点击继续
  5. 如果登录客户端时没有使用双因素验证,这时您会收到一封包含确认码的邮件1。将其输入到确认码框内。完成后,点击继续提交请求。如果登录客户端时使用了安全设备,请直接进入第6条。
  6. 如果成功完成操作,您会看到一个确认页面。点击确定
  7. 系统会列出已启用的IP地址限制。如果想增加新的限制,请再次点击添加IP限制 ,否则可离开此页面

 

仙股交易者IP限制:

选择退出SLS、只对客户端使用双因素验证的客户必须启用IP限制才能激活仙股交易许可。


保护您电脑和网络的其它最佳做法: 

  • 登录TWS时,在登录界面勾选“使用SSL”。SSL(安全套接字层)可确保您电脑和我们的服务器之间交换的所有信息均采用128位加密予以保护。
  • 使用防火墙防止未经授权访问。在防火墙设置过程中,确保对KB2816桌面版TWS部分列出的主机/端口进行授权。
  • 使用防病毒软件找出并清除可能会影响您电脑的病毒。由于不断有新的病毒产生,您需要定期对防病毒软件的威胁数据库进行更新。
  • 使用防恶意软件找出并移除间谍程序/恶意程序,这类程序可收集您的个人信息、监控您的浏览活动、干扰您的使用。现在许多防病毒软件均有内置的防恶意软件保护功能。
  • 避免使用不安全的公共无线网络(Wi-fi)。如果必须使用不安全的网络(如公共Wi-Fi热点),请勿登录任何金融机构账户,包括您的IBKR账户。

 

注意:
1. 如果没有收到电子邮件,请检查邮箱的垃圾邮件文件夹,并将donotreply@interactivebrokers.comhelp@interactivebrokers.com添加到受信任的发件人列表。之后,您便可点击重新发送确认码请求为您重新发送邮件。

 

如何使用语音回呼接收登录验证代码

Background: 

如果启用了短信验证作为双因素验证方式,您可使用语音回呼来接收登录验证代码。本文详述了登录平台时使用语音回呼的具体步骤。

 

如何使用语音回呼
 
如果没收到登录验证代码,您可选择语音。选择后您便会通过自动回呼接收登录验证代码。请根据您尝试登录的平台按以下说明操作。
 

 

客户端

1. 点击“没收到安全代码?”

2. 从两个选项中选择"语音"然后等待回呼。

3. 选择语音后,您会在一分钟内接到回呼。请等待回呼,准备好记下回呼将提供给您的代码。

 

TWS

1. 点击"请求新的安全代码"

2. 从两个选项中选择"语音"然后点击确定,等待回呼。

 3. 选择语音后,您会在一分钟内接到回呼。请等待回呼,准备好记下回呼将提供给您的代码。

注:TWS的语音回呼功能只适用于最新版和BETA版。

 

移动IBKR - iOS版

1. 点击"请求新的代码"

2. 从两个选项中选择"语音"然后等待回呼。

 3. 选择语音后,您会在一分钟内接到回呼。请等待回呼,准备好记下回呼将提供给您的代码。

 

移动IBKR - 安卓版

1. 点击"请求新的安全代码"

2. 从两个选项中选择"语音"然后等待回呼。

 3. 选择语音后,您会在一分钟内接到回呼。请等待回呼,准备好记下回呼将提供给您的代码。

 

参考:

 

临时安全码有效期是多久?

对于加入安全登录系统的客户,如果其安全设备找不到、遗失或损坏,IBKR会提供临时密码。客户可在2天内使用此临时密码访问客户端和交易平台。2天后,临时密码便不再能用于访问交易平台,但仍可在8天内供客户访问客户端。但客户端的访问权限仅限于打印或保存在线安全代码卡。

而在线安全代码卡则有21天有效期,可以让账户持有人有时间找出设备,或者如果是设备遗失或损坏导致需要更换也可在收到更换设备前继续访问账户。没有实物安全设备又无法使用临时密码或在线安全代码卡登录的账户持有人要访问账户需联系客户服务(ibkr.com/support)。

恢复账户永久性访问的最快办法是安装并激活采用IB Key的移动IBKR程序。有关此智能手机程序激活的详细信息,请参见此处

重要通知

根据政策,IBKR将不再为账户连续提供临时密码,而是会通过实物安全设备将账户保护提高至最安全等级。

 

参考链接
  • KB70:请求临时密码的说明
  • KB1131:安全登录系统概述
  • KB2636:安全设备相关信息与程序
  • KB2481:在两个或以上使用者之间共享安全登录设备的说明
  • KB2545:退出后再参加安全登录系统的说明
  • KB975:如何将安全设备退还给IBKR
  • KB2260:通过移动IBKR激活IB Key验证的说明
  • KB2895:多重双因素验证系统(M2FS)
  • KB1861: 安全设备更换费用

 

FAQS: IBIE Account Transfer

Overview: 

This is an important document regarding the proposed transfer of your account from IBUK and IBLLC to IBIE that requires your attention. Please read the entirety of this document ahead of taking any action referred to in the Covering Letter sent to you via email.

Background: 

Please take time to read these FAQs, which summarise some of the key changes to the regulatory framework which will be brought about by the Proposed Transfer (as described below) and provide answers to some of the more general questions that you may have. The FAQs should be read in conjunction with the Covering Letter.  If you require any further information, please get in touch with us using the contact details provided in the Covering Letter.

Discussion:

The FAQs are split into three parts.

  • Part A sets out key information in relation to the Proposed Transfer (as described below).
  • Part B covers key legal and regulatory topics that arise as a result of the Proposed Transfer (as described below).
  • Part C aims to answer any other questions that you may have and provides some further and more practical information in relation to what will and will not be changing following the Proposed Transfer (as described below).

 

PART A – THE PROPOSED TRANSFER

1.    What is the situation currently?

As you will be aware, at present, your relationship with Interactive Brokers is led by our entity based in the United Kingdom, specifically Interactive Brokers (U.K.) Limited (“IBUK”) and the services provided to you are provided by IBUK and, depending on the products you do business in, our US affiliate Interactive Brokers LLC (“IBLLC”).  

2.    What is Interactive Brokers requesting?

We are inviting all clients domiciled in the European Economic Area (“EEA”) to transfer their accounts to one of our brokers based in Europe.

We propose to transfer the relationship that you currently have with IBUK and IBLLC to Interactive Brokers Ireland Limited (“IBIE”), an Interactive Brokers investment firm located in Ireland.  It is our intention that all of your accounts, investments and services currently provided to you by IBUK and IBLLC will instead be singularly provided by IBIE (for convenience we will refer to this as the “Proposed Transfer”).

3.    Who is IBIE? What sort of a firm is it?

IBIE is an investment firm regulated by the Central Bank of Ireland and authorised pursuant to the second Markets in Financial Instruments Directive (Directive 2014/65/EU).  IBIE is an affiliate of IBUK and IBLLC.

4.    What are IBIE’s legal details?

Interactive Brokers Ireland Limited is registered as a private company limited by shares (registration number 657406) and is listed in the Register of Companies maintained by the Irish Companies Registration Office. Its registered address is 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland.  IBIE can be contracted by telephone at 00800-42-276537 or electronically through the IBIE website at www.interactivebrokers.ie.

5.    Who regulates IBIE and what are their contact details?

As set out above the Central Bank of Ireland is the competent regulator for IBIE (in the same way that the Financial Conduct Authority is the competent regulator for IBUK). IBIE is included in the Central Bank of Ireland’s register of authorised firms under number 423427. The Central Bank of Ireland’s contact details are set out below:

Location
The Central Bank of Ireland
New Wapping Street
North Wall Quay
Dublin 1
D01 F7X3

Contact Numbers
Phone: +353 (0)1 224 6000
Fax: +353 (0)1 224 5550

Postal Address
Central Bank of Ireland
P.O. Box 559
Dublin 1

Public Helpline
E-mail: enquiries@centralbank.ie
Lo-Call: 1890 777 777
Phone: +353 (0)1 224 5800

6.    Where does IBIE fit with respect to the broader Interactive Brokers group?


IBIE is a wholly-owned subsidiary that sits within the broader Interactive Brokers Group.

7.    What does the Proposed Transfer mean for me? Will there be any material impacts?

We do not anticipate any material impacts for you as a result of the Proposed Transfer.  Nonetheless, it is very important that you read these FAQs carefully and in full and make sure that you understand what the changes are for you.

8.    What do I have to do if I want to continue doing business with Interactive Brokers?

If you would like to continue to do business with Interactive Brokers, we require your cooperation and action.

Specifically, we need you to consent and agree to the Customer Agreement and other Documents available under the Important Information section of the Proposed Transfer process and to the regulatory matters outlined in the Covering Letter, the Important Information and Consent sections of the Proposed Transfer process.  You can do this by following the instructions in the Covering Letter.

To be clear, you do not have to consent to the Proposed Transfer if you feel that you may be adversely affected by it.  You have the option of transferring your positions to another broker or closing your positions and transferring any cash balance to another account.

If you do not take action by December 7, 2022, your account will be restricted from opening new transactions or transferring in new assets.  You always have the ability to transfer your account to another broker. If you wish to decline, please follow the instructions in the Covering Letter.

In either case, we ask that you read the entirety of this FAQs and the Covering Letter before deciding to consent to or decline the Proposed Transfer.

9.    What happens next?

If you consent to the transfer, please complete all actions detailed in the Covering Letter and we will prepare your account to be transferred to IBIE. Once your account is transferred, IBIE will write to you with further information about your new relationship with them.

PART B – LEGAL AND REGULATORY CHANGES THAT YOU SHOULD BE AWARE OF

1.    What terms and conditions will govern my relationship with IBIE following the Proposed Transfer? Are these different to the ones that currently apply?

Trades that you conduct after the Proposed Transfer will be governed by the new Customer Agreement between you and IBIE.  A copy of the IBIE Customer Agreement is available in the Important Information section of the Proposed Transfer process.  

2.    What conduct of business rules (including best execution) will apply to my relationship with IBIE? Are there any material differences that will apply to my relationship with IBIE compared to those that apply to my existing relationship with IBUK?

There are some changes to be aware of, which we explain below.

If you do business with IBUK on a “carried” basis (in other words, you trade index options, futures and futures options and IBUK carries your account and custodies your assets) then the Financial Conduct Authority’s conduct of business rules currently apply to you.  These rules are based heavily on the recast Markets in Financial Instruments Directive, the Markets in Financial Regulation and various delegated directives and regulations (collectively, “MiFID”).  In relation to best execution, where it applies, IBUK must take all sufficient steps to achieve the best possible result for you when we execute your order.

If you currently do business with IBUK on an “introduced” basis (in other words, you trade products outside of those mentioned in the previous paragraph and you have a relationship with both IBUK and its US affiliate, IBLLC) a mix of conduct of business rules will currently apply to you. For instance, with respect to the introduction of your business to IBLLC, the Financial Conduct Authority’s conduct of business rules will apply (see above in relation to these).  Once introduced to IBLLC, the relevant U.S. Securities and Exchange Commission and U.S. Commodity Futures Trading Commission rules and regulations (among others) will apply to IBLLC’s role (including its obligations in relation to best execution and custody).

Please note that it is of course possible that your business is split across these two scenarios (in other words some of your business is conducted on a “carried” basis while some of it is conducted on an “introduced” basis).

Going forward, the distinction between “carried” and “introduced” business will no longer apply and in each case set out above, Irish conduct of business rules will exclusively apply to your relationship with IBIE.  Similar to the UK Financial Conduct Authority’s rules, the Irish conduct of business rules are based on MiFID and IBIE’s obligations in relation to best execution will largely mirror those that currently apply to IBUK.

In our view, while the rules that apply to our relationship will change, we do not consider such changes to be material or to result in a lesser degree of protection being afforded to you.

3.    How will my investments that I custody with IBIE be held from a legal/regulatory perspective? Are there any material differences that will apply to my relationship with IBIE compared to those that apply to my existing relationship with IBUK?

The rules that currently apply depends on the sort of business that you presently have with IBUK (please see the response to Question B2 above).  Where you conduct “carried” business with IBUK, the Financial Conduct Authority’s client asset (or “CASS”) rules will apply.  These rules are based heavily on MiFID.  Where you conduct “introduced” business with IBUK and IBLLC, the US custody rules will apply to your custody assets.

Going forward, as set out above, the distinction between “carried” and “introduced” business will no longer apply and in each case set out above, Irish custody rules will exclusively apply to your relationship with IBIE.  Like the UK Financial Conduct Authority’s rules, the Irish conduct of business rules are based on MiFID.  Please consult the Client Assets Key Information Document provided in the Important Information section in relation to the Irish custody regime.

4.    How am I protected against loss? Are there any material differences that will apply to my relationship with IBIE compared to those that apply to my existing relationship with IBUK?

Currently, your eligible assets are protected from loss either under the US Securities Investor Protection Corporation at an amount of up to USD 500,000 (subject to a cash sublimit of USD 250,000) or the UK Financial Services Compensation Scheme at an amount up to GBP 50,000 (which regime applies depends on the relevant segment of your IBUK account, as explained in the response to Question B2 above).  After the Proposed Transfer, the Irish Investor Compensation Scheme, which is administered by The Investor Compensation Company DAC, may protect your assets from loss should IBIE default and be unable to meet its obligations to you.

Ireland’s compensation scheme is similar to the compensation scheme you have access to in the UK, albeit with a lower limit.  The purpose of the Irish Investor Compensation Scheme is to pay compensation to you (subject to certain limits) if you have invested money or investment instruments in either of the following cases:

  • A firm goes out of business and cannot return your investments or money; and
  • A Central Bank of Ireland determination or a court ruling has been made under the Investor Compensation Act 1998.


The Investor Compensation Company DAC (ICCL) administers the scheme. IBIE will be a member of the scheme.

The scheme covers investment products including:

  • Public and private company shares
  • Units in collective investment schemes
  • Life insurance policies (including unit-linked funds)
  • Non-life insurance policies
  • Tracker bonds
  • Futures and options


Usually, you can only make a claim after a firm goes out of business and its assets have been liquidated and distributed to those who are owed money. Please check the details of the schemes for any limits that apply – not all losses will be covered as there are maximum levels of compensation.  The ICCL will pay you compensation for 90% of the amount you have lost, up to a maximum of €20,000.

5.    How do I make a complaint to IBIE? Are there any material differences that will apply to my relationship with IBIE compared to those that apply to my existing relationship with IBUK? What if my complaint relates to something that happened while I was a customer of IBUK?

The new Customer Agreement sets out how to lodge a complaint with IBIE.  The complaints handling procedures are materially similar to those that apply to your existing relationship with IBUK.  If the substance of your complaint relates to something that happened prior to the Proposed Transfer, then you should address your complaint to IBUK. Its current contact information will stay the same and can be found at interactivebrokers.co.uk should you need to contact IBUK.

6.    After the Proposed Transfer, will I still have access to the Financial Ombudsman Service?


In case of complaint, investors should follow the complaints procedure as referred to in the Customer Agreement.  Once your account is transferred to IBIE, the UK Financial Ombudsman Service will cease to have jurisdiction over any complaints that you may have in respect of IBUK.  However, please be aware that Ireland has a dispute resolution scheme in the form of the Financial Services and Pensions Ombudsman (“FSPO”).  The FSPO is a free and independent statutory dispute resolution scheme for financial services.  You may be eligible to make a complaint to the FSPO if you are an “eligible complainant”.  Details of who are “eligible complainants” can be found on www.fspo.ie.  The FSPO can be contacted at:

Postal Address
Financial Services and Pensions Ombudsman
Lincoln House,
Lincoln Place
Dublin 2
D02 VH29

Telephone
+353 (0)1 567 7000

Email
Info@fspo.ie

7.    How will my personal data be processed and protected? Are there any material differences that will apply to my relationship with IBIE compared to those that apply to my existing relationship with IBUK in this context?

Your data will be processed and protected in accordance with the Interactive Brokers Group Privacy Policy which can be found at: https://www.interactivebrokers.com/en/index.php?f=305. There will be no material change.

PART C – OTHER PRACTICAL QUESTIONS AND NEXT STEPS

1.    Who should I contact before the Proposed Transfer takes place and after the Proposed Transfer if I have any questions in the ordinary course?

Generally speaking, you should contact IBUK with any questions that you may have prior to the Proposed Transfer, and you should contact IBIE with any questions that you may have following the Proposed Transfer taking place.  Regardless of who you contact at Interactive Brokers, we will ensure your query is promptly dealt with and we will help you to connect with the right person or department.

2.    Will the range of products offered be the same?

Our current expectation is that the same range of products will be offered by IBIE as are offered by IBUK.  

There might be a restriction on Foreign Exchange transactions that would create a negative balance or would increase a preexisting negative balance in either component currency.  However, the same currency pairs can be traded as Forex CFD.  Contracts For Difference are complex instruments, and we invite you to carefully review the CFD risk warnings before trading these instruments following the transfer of your account.

Please note that IBIE offers financing for securities and commodities trades but cannot support withdrawals of borrowed funds.  You will be free to withdraw any free cash not needed to support your open positions.  If you would like to withdraw additional funds, you can sell positions and withdraw the proceeds.

In limited instances where clients hold restricted products, clients may transfer and maintain or close such positions but won’t be allowed to increase the position.

3.    I currently trade OTC derivatives with IBUK – what will happen to my open positions?

Your open positions will be transferred to IBIE and you will face IBIE rather than IBUK.  You will no longer have any legal relationship with IBUK in relation to those positions.  We will separately provide you with an updated Key Investor Information Document (please follow the link to the PRIIPs KID landing page in the Covering Letter).

4.    What happens to any security I have granted to IBUK/IBLLC as part of a margin loan?

If you have granted security or collateral to IBUK/IBLLC this will transfer to IBIE upon the Proposed Transfer taking place.

We do not anticipate you needing to take any steps to reflect the change in beneficiary, although we may need to take some administrative steps of our own to update security registers with the change in details.  This should, however, not affect our priority or otherwise affect the date from which the security is valid.

5.    Will I have access to the same trading platform or be subject to any software changes following the transfer of my account?

The transfer of your account will have no impact upon the software you use to trade or administer your account.  The technology will remain the same as it is today.

6.    Will all account balances be transferred at the same time?

All balances, with the exception of accruals (e.g., interest, dividends) will be transferred at the same time.  Once accruals have been posted to cash, they will automatically be swept to the transferred account.  

7.    What will happen to my current account following the transfer of my account?

Once all accruals have been swept, your current account will be closed and inaccessible for trading purposes.  You will still be able to access this closed account via the Client Portal for purposes of viewing and printing archived activity and tax statements.

8.    Will IBKR’s commissions and fees change when my account is transferred?

No.  IBKR commissions and fees do not vary by the broker your account is maintained with.

9.    Will my trading permissions change when my account is transferred?

No.  Your trading permissions will not change when your account is transferred.

10.     Will open orders (e.g., Good-til-Canceled) be carried over when my account is transferred?

Open orders will not be carried over to the new account, and we recommend that clients review their orders immediately following the transfer of their account to ensure that the open orders are consistent with their trading intentions.

11.     Will I be subject to the U.S. Pattern Day Trading Rule if my account is transferred?

Accounts maintained with IBUK are subject to the U.S. Pattern Day Trading (PDT) rule as the accounts are introduced to and carried by IBLLC, a U.S. broker.  The PDT rules restricts accounts with equity below USD 25,000 to no more than 3 Day Trades within any 5-business day period.

As accounts transferred to IBIE will not be introduced to IBLLC, they will not be subject to the PDT rule.

12.     Will I receive a single, combined annual activity statement at year end?

No.  You will receive an annual statement of your existing account which will cover the period starting 1 January 2022 through the date your account was transferred and a second annual statement for your new account which will cover the period starting from the transfer date through the end of the year.

13.     Will the current cost basis of positions be carried over when my account is transferred?


Yes, the transfer of your account will have no impact upon the cost basis of your positions.

14.     Will the transferred account retain the same configuration as the current account?


The configuration of the account following transfer will match that of the current account to the extent permissible by regulation.  This includes attributes such as margin capability, market data, additional users, and alerts.  

15.     Will my login credentials change?

No.  Your username, password, and any 2-factor authentication process in place for your existing account will remain active following transfer.  You will, however, be assigned a new account ID for your transferred account.

 

How to generate a ".har" file

Background: 

When troubleshooting a non-trivial website issue, it is sometimes necessary for our Client Services team to obtain additional information about your browser communication. You may be asked record and provide a .har file. This file contains additional information about the network requests that are sent and received by your browser. Your browser can generate such file by recording content, timeline and status of HTTP/HTTPS requests and responses while the issue occurs.

In this article we explain how to generate a .har file. Please click on the browser that you use in the list below:

 

To generate the HAR file for Google Chrome:

1. Open Google Chrome and go to the page where the issue is occurring.

2. Press CRTL +SHIFT + I on your keyboard. Alternatively, click on the Chrome menu icon (three vertical dots at the top-right of your browser window) and select More Tools > Developer Tools

3. The Developers Tools opens as a docked panel at the side or bottom of Chrome. Select the tab Network (Figure 1.)

Figure 1.

4. Look for a round Record button in the upper left corner of the Developer Tools toolbar and make sure it is red. If it is grey, click it once to start recording or just press CTRL+E (Figure 2.)

Figure 2.

5. Activate the checkbox Preserve log (Figure 3.)

Figure 3.

6. Click the Clear button to clear out any existing logs. The Clear button has a stop icon and is located on the right of the Record button (Figure 4.)

Figure 4.

7. Reproduce the issue you are experiencing while the network requests are being recorded.

8. Once you have reproduced the issue, right-click anywhere on the list of recorded network requests, select Save all as HAR with Content, and save the file to a location of your preference on your computer (e.g. on your Desktop).

9. From the IBKR Client Portal, go to the Message Center and create a new Web Ticket (or use an existing one when applicable)

10. Within the Web Ticket, attach the .har file previously generated.  In case the IBKR Client Services has provided you with a reference ticker number or representative name, please add this information to the ticket body.

11. Submit the Web Ticket

 

To generate the HAR file for Firefox:

1. Open Firefox and go to the page where the issue is occurring

2. Press F12 on your keyboard. Alternatively click the Firefox menu icon (three horizontal parallel lines at the top-right of your browser window), then select Web Developer > Network

3. The Developers Network Tools opens as a docked panel at the side or bottom of Firefox. Select the tab Network (Figure 5.)

Figure 5.

4. Activate the checkbox Persists logs (Figure 6.)

Figure 6.

5. Reproduce the issue you are experiencing. The recording of the network request starts automatically.

6. Once you have reproduced the issue, right-click anywhere on the list of recorded requests and select Save All As HAR

7. Save the file to a location of your preference on your computer (e.g. on your Desktop)

8. From the IBKR Client Portal, go to the Message Center and create a Web Ticket (or use an existing one when applicable)

9. Within the Web Ticket, attach the .har file previously generated.  In case the IBKR Client Services has provided you with a reference ticker number or representative name, please add this information to the ticket body

10. Submit the Web Ticket

 

To generate the HAR file for Microsoft Edge:

1. Open Edge and go to the page where the issue is occurring.

2. Press F12 on your keyboard. Alternatively click the Edge menu icon (three horizontal dots at the top-right of your browser window), then select More Tools > Developers Tools

3. Click the Network tab (Figure 10.)

Figure 10.

4. Reproduce the issue that you were experiencing before, while the network requests are being recorded.

5. Once done click the floppy disk icon (Export as HAR) or press CTRL+S (Figure 11.)

Figure 11.

6. Provide a filename and a location of your preference on your computer (e.g. on the Desktop). Then click the Save button

7. From the IBKR Client Portal, go to the "Message Center" and create a Web Ticket (or use an existing one when applicable)

8. Within the Web Ticket, attach the .har file previously generated.  In case the IBKR Client Services has provided you with a reference ticker number or representative name, please add this information to the ticket body.

9. Submit the Web Ticket

 

To generate the HAR file for Safari:

Note: Before generating the HAR file, make sure you can see the Develop menu in Safari. If you do not see this menu, click on the menu Safari, choose Preferences, go to the tab Advanced and activate the checkbox next to Show Develop menu in menu bar

1. Open the Develop menu and select Show Web Inspector or press CMD+ALT+I

2. Click the Network tab (Figure 12.)

Figure 12.

3. Activate the checkbox Preserve log (Figure 13.)

Figure 13.

4. Click on the icon Export (or press CMD+S), provide a filename and a location of your preference on your computer (e.g. on the Desktop) and save the .har file

5. From the IBKR Client Portal, go to the "Message Center" and create a Web Ticket (or use an existing one when applicable)

6. Within the Web Ticket, attach the web archive file previously generated.  In case the IBKR Client Services has provided you with a reference ticker number or representative name, please add this information to the ticket body.

7. Submit the Web Ticket

 

How to verify your identity using your Secure Login Device

Overview: 

Some tasks in Client Portal will ask you to verify your identity by using the Challenge Code/Response String method in order to proceed further.

This article will guide you in completing these tasks with the following Secure Login Devices:

-----------------------------------------------------------------------------------------------------------------------------------------------------------

Verify your identity with IB Key (iOS)

1. When you initiate a task that requires a verification, you will be prompted to enter Username and Password. Fill out the information and click on Continue (Figure 1).

Figure 1.

2. A Challenge Code will be displayed, along with a passcode field to enter a response (Figure 2). You will enter this Challenge Code onto your phone.

Figure 2.

3. Launch IBKR Mobile on your iOS smartphone, and...

     3.a. If the app opens with the home screen (Figure 3), select Authenticate then proceed with step 4.

     3.b. If the app opens with the login screen (Figure 4), tap Services on the top left (red arrow), select Authenticate (Figure 3) and proceed with step 4.

     3.c. If the app opens with your Home Page, Portfolio, Watchlists, or similar (Figure 5), tap More on the bottom-right (red arrow). Then tap Two-Factor Authentication (Figure 6), tap Generate Code (Figure 7) and proceed with step 4.

Figure 3.                                           Figure 4.
     

Figure 5.                                           Figure 6.                                            Figure 7.

          

4. Type the Challenge Code from Client Portal (see step 2.) into the corresponding field and select Generate Passcode (Figure 8).

Figure 8.

5. Use Touch ID or Face ID for two-factor authentication.

If Touch ID has not been activated, IB Key will prompt you to enter your smartphone's passcode. A response string will then be generated (Figure 9).

     5.1 If you use Touch ID, place your registered finger on the Home Button (Figure 9). A response string will then be generated (Figure 10).

Figure 9.                                                       Figure 10.
     

     5.2 If you use Face ID, look at your iOS smartphone screen (Figure 11). A response string will then be generated (Figure 12).

Figure 11.                                                          Figure 12.
    

6. Enter the response string from IB Key into the passcode field of Client Portal and click Continue (Figure 13).

Figure 13.

 

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Verify your identity with IB Key (Android)

1. When you initiate a task that requires a verification, you will be prompted to enter Username and Password. Fill out the information and click on Continue (Figure 1A).

Figure 1A.

2. A Challenge Code will be displayed, along with a passcode field to enter a response (Figure 2A). You will enter this Challenge Code onto your phone.

Figure 2A.

3. Launch IBKR Mobile on your Android smartphone, and...

     3.a. If the app opens with the home screen (Figure 3A), select Authenticate then proceed with step 4.

     3.b. If the app opens with the login screen (Figure 4A), tap Services on the top left (red arrow), select Authenticate (Figure 3A) and proceed with step 4.

     3.c. If the app opens with your Home Page, Portfolio, Watchlists, or similar (Figure 5A), tap More on the bottom-right (red arrow). Then tap Two-Factor Authentication (Figure 6A), followed by Generate Response (Figure 7A), and proceed with step 4.

Figure 3A.                                            Figure 4A.

    

Figure 5A.                                          Figure 6A.                                     Figure 7A.

         

4. Type the PIN that you determined during the IB Key registration process and the Challenge Code from Client Portal into the corresponding fields, then select Generate Passcode. A response string will then be generated (Figure 8A).

Figure 8A.

5. Enter the response string from IB Key into the passcode field of Client Portal and click Continue (Figure 9A).

Figure 9A.

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Verify your identity with Digital Security Card+ (DSC+)

1. When you initiate a task that requires a verification, you will be prompted to enter Username and Password. Fill out the information and click on Continue (Figure 1B).

Figure 1B.

2. A Challenge Code will be displayed, along with a passcode field to enter a response (Figure 2B). You will enter this Challenge Code onto your DSC+.

Figure 2B.

3. Turn on your DSC+ using the “press” button until 'PIN>' is displayed (Figure 3B). Enter the 4-digit PIN code you specified at the time you requested the device, then confirm with the “OK” button (Figure 4B).

Figure 3B.                                                              Figure 4B.                                                    

     

4. When 'CHALLNG>' is displayed (Figure 5B), enter the 6-digit Challenge Code from the Client Portal screen into the DSC+, then confirm with the "OK" button (Figure 6B).

Figure 5B.                                                              Figure 6B.                                       
    

5. A response code will appear (Figure 7B).

Figure 7B.                                                  

6. Enter the response string from your DSC+ into the passcode field of Client Portal and click Continue (Figure 8B).

Figure 8B.

How to use Voice callback for receiving login authentication codes

Background: 

 If you have SMS enabled as two-factor authentication method, you may use Voice callback to receive your login authentication codes. This article will provide you steps on how to select voice callback when logging in to our platforms.

 

How to use Voice callback
 
You may select Voice if you do not receive your login authentication code. You will then receive your login authentication code via an automated callback. Follow the instructions below, depending on which platform you are trying to login to.
 

 

Client Portal

1. Click on "Didn't receive a security code?"

2. From the two options, select "Voice" and wait for the callback.

3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

 

TWS

1. Click on "Request new Security Code"

2. From the two options, select "Voice" and click on OK. Then wait for the callback.

 3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

Note: Voice callback for the TWS is only available in the LATEST and BETA version.

 

IBKR Mobile - iOS

1. Click on "Request New Code"

2. From the two options, select "Voice" and wait for the callback.

 3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

 

IBKR Mobile - Android

1. Click on "Request New Security Code"

2. From the two options, select "Voice" and wait for the callback.

 3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

 

References:

 

Trading Securities listed on Tel Aviv Stock Exchange (TASE)

Overview: 
Who can trade TASE listed instruments?
  • Non-Israeli residents, retail and corporate
  • Corporate clients in Israel who are tax exempt
What does it mean to be Tax Exempt?
If you are an Israeli Corporation, you may be entitled to tax exemption. If this is applicable to your Corporation, you will have a form obtained from Israeli Tax Authority (ITA) confirming it. Please check with ITA.
 
TASE opening hours can be found here. If you wish to see the trading hours information for each individual product, click the Product Description link in the Products section here to find specific trading hours.
 
Background: 

Available Products

Please see the full list of Stocks and ETFs currently available here.
 
We will be adding more products, please check our website regularly.
 
How to set up access for trading on TASE?
 
You will need to have all your relevant tax information and the Israeli Tax Exemption Form in order to complete the steps.
 
Step 1: Request Trading Permissions for Israel in Client Portal. Log in to your account, go to the Settings > Account Settings menu and click the “Configure”(gear) icon:
 
 
Select “Israel” and complete information concerning your trading knowledge and experience.
 
On the next page you will see the summary of trading permissions. Please review its correctness and continue.
 
Depending on your asset classes selection you may be asked to read, sign and acknowledge receipt of Risk disclaimers, disclosures and client agreements. We will confirm that your request has been accepted:
 
 
Step 2. Next screens will be a Tax Form collecting relevant tax information. Please complete the form. We will also ask you to confirm if you obtained the Tax Exemption Form:
 
 
Step 3. Upon completion of the Tax Form you will see this message:
 
 
Step 4. In Client Portal under Pending Tasks (a bell symbol at the top left of your screen) you will now see a task to complete- “To submit the Israel Tax Certificate”. Please upload the document here.
 
 
Step 5. Once we received the form and relevant information, you will be able to have access to TASE trading within 3 working days.
 

Links:

 
 

How to solve: "Another user is running Tax Optimizer"

Background: 
How do I launch the Tax Optimizer?
To launch Tax Optimizer, login to Client Portal and select Reports followed by Tax Documents. Once you have selected a Day, click on Launch Tax Optimizer. For additional details, please consult the Client Portal Users' Guide
 
Requirements:
  • Tax Optimizer requires the presence of a Java Runtime Environment (JRE) installed on your machine. Should you not have a JRE installed, please go to the web page java.com and install the latest one by clicking the button "Free Java Download". Please follow the instructions on the Java download page to complete the installation.
  • Your operating system should be configured to open the .jnlp files within the Java Runtime Environment. This configuration should be automatically set during the JRE installation. If, for some reason, the file association is broken, we recommend to reinstall the JRE to instate it again.

 

How to overcome the error message "Another user is running Tax Optimizer"?

1. Log in to the IBKR Client Portal
 
2. Click the "Profile icon" in the upper right corner of the IBKR Client Portal and click on Log Out
 
3. Continue selecting one of the two options according to your operating system:

 

If you use Windows

a. Press CTRL + ESC on your keyboard
 
b. Start directly typing the word "Java" and then click on Configure Java from the search results
 
c. In the Java Control Panel, click on Settings...
 
d. Click on the Delete Files...
 
e. This will open Delete Files and Applications window. Check all options listed, then click on OK
 

f. Once you have cleared your Java cache, log back into the Client Portal and try launching Tax Optimizer again. You should now be able to open the application. If you are still not able to launch the Tax Optimizer and you receive the same error as before (Another user is running Tax Optimizer), please perform the additional steps below:

g. Press the key combination Win(Windows Key) + E  and navigate to the directory: C:\Users\<your windows user>\ibto

 
h. Select all files in the ibto folder, right-click on the selection and choose Send to > Compressed (zipped) folder. The zipped file will be created in the same ibto directory
 
i. Compose a New Ticket in the Message Center, informing us of this issue. Please attach the Zip file you created at the previous step (h.) to your ticket
 
 
 

If you use Mac OS

a. Click on Apple icon on the top left and select System Preferences
 
b. Click on the Java icon located at the bottom to open the Java Control Panel
 
c. In Java Control Panel, navigate to Web Settings > Temporary Files Settings, then click on Delete Files
 
d. This will open the Delete Files and Applications window. Check all options listed, then click on OK
 

e. Once you have cleared your Java cache, log back into the Client Portal and try launching Tax Optimizer again. You should now be able to open the application. If you are still not able to launch the Tax Optimizer and you receive the same error as before (Another user is running Tax Optimizer), please perform the additional steps below:

 

f. Press the key combination CMD + SHIFT + H, then go to folder ibto
 
g. Select all files in the ibto folder, right-click and select Compress 6 ItemsThe zipped folder will be created in the same directory
 

h. Compose a New Ticket in the Message Center, informing us of this issue. Please attach the Zip file you created at the previous step (g.) to your ticket

 

References:

 

IBKR Securities Class Action Recovery

Overview: 

The Securities Class Action Recovery solution is an automated service that removes the administrative burden of participating in a securities class action lawsuit. There is no upfront fee to subscribe to this service, but all recovered amounts are subject to a 20% contingency fee, as detailed in the Terms & Conditions.

Who can participate in the IBKR Securities Class Action Recovery service?
IBLLC clients can participate in the service if they are eligible to trade US or Canadian stocks or bonds, hold an individual, joint or separate trading limit (STL) account with IBKR, or are a client of a fully disclosed introducing broker (IBroker) or a client of a Financial Advisor.

How do I enroll in IBKR Securities Class Action Recovery service?
Eligible clients can quickly and easily enroll or leave the service at any time by logging in to Client Portal and clicking the User menu (head and shoulders icon in the top right corner) followed by Settings. Under Account Settings find the Account Configuration section and click Securities Class Action Recovery to review the Terms & Conditions, subscribe to or unsubscribe from the service.
 
How does the IBKR Securities Class Action Recovery service work?
Once enrolled, IBKR will notify you when a security you bought or sold is subject to a class action lawsuit and inform you of when a claim is filed. Any monetary compensation received in connection to your claim will be electronically deposited to your IBKR account. Please note that there could be a considerable amount of time between filing a claim and receiving compensation.
 
Is there a fee to participate in the IBKR Securities Class Action Recovery service?
There is no upfront fee to subscribe to the service. However, all recovered amounts are subject to a 20% contingency fee deducted from the recovered funds. Please refer to the service's Terms & Conditions for details.
 
What happens if I unsubscribe from the IBKR Securities Class Action Recovery service while a lawsuit is active?
You are eligible to receive compensation for any settled claims as long as your activity and holdings for involved securities were transmitted to our service provider before you unsubscribed from the service. If you unsubscribe from the IBKR service and sign up with a third-party vendor, a duplicate claim may occur. To avoid rejected claims due to duplicate submissions please email us at proserve@ibkr.com to let us know which claim filing you would like to prevail.

 

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