How to Access Your Reports Using FTP on MacOS

Overview: 

This tutorial assumes you received reports via email or via FTP that were encrypted with the public key you sent to IBKR. If you need guidance to set up the encrypted statement delivery, please refer to this article, which is a prerequisite to the instructions below.

There are multiple methods to access the IBKR FTP server. FTP clients such as Filezilla can be used or you could as well use Finder. In this article we explain how to realize the connection to the IBKR FTP server using Finder.

Important Note: You will not be able to connect using your browser.

Once you are connected to the IBKR FTP Server, you will have both read and write access to your folder. The retention policy for the files is 100 days - IBKR will automatically purge files after that.

To access your reports using macOS Finder:

1. Open the Finder app. From the top menu Go, select  Connect to Server...  Alternatively, you can press Command + K on the keyboard while the Finder app is open.

2. Type the FTP address ftp://ftp2.interactivebrokers.com in to the Connect to Server field and click Connect.

3. A login dialog window will then appear. Select 'Registered User' for the Connect As field. Enter the FTP username and password IBKR provided you with in to the corresponding fields. Then press Connect.

4. A Finder window will open and you will now have direct access to your FTP folder. Documents and files present there can now be decrypted using your PGP key, as explained in IBKB4210.

 

Common issues and solutions

A. Could not log in to the FTP server with the username and password specified

Ensure the correct login details are being used to connect to the FTP server. The username and password you are entering should match the ones you have received from the Reporting Integration Team.

B. Connection Timed Out
  1. Enable the Passive (PASV) mode for FTP connections. Click on the Apple icon on the top left of your Desktop and choose System Preferences. Launch Network. Select your active network connection, then click on the button Advanced and select the Proxies tab. Activate the option Use Passive FTP mode (PASV). The passive mode is more firewall friendly then the active one, since all the connections are initiated from the Client side. If you are using a specific FTP Client, check its connection settings or advanced settings in order to find and enable the Passive (PASV) mode switch.
  2. In case you have an antivirus or a security software installed on your machine, make sure it is not blocking the FTP connection attempt. Normally, security software allow to set up exceptions for specific connections in order to whitelist them.
  3. Should the above steps be unable to resolve the issue, ask your network administrator/s to confirm that your firewall allows traffic from/to ftp2.interactivebrokers.com. Note: Your network administrator should consider that every time your FTP Client attempts connecting to our FTP server with Passive mode, it establishes two connections: a command channel (outbound, from random TCP port above 1024 to TCP port 21) and a data channel (outbound, from a random TCP port above 1024 to the TCP port above 1024 which was negotiated through the command channel). Both connections are initiated by the Client side. In the picture below, you can find an example of this connections schema. Please notice that the ports 2000, 3000, 4000 are examples of randomly selected ports and may very well not correspond to the ones used within your specific FTP connection attempt.

 

 
References

KB3968 - Generate a key pair using GPG for Windows
KB4205 - Generate a key pair using GPG Suite on macOS
KB4108 - Decrypt your Reports using GPG for Windows
KB4210 - Decrypting Reports using your PGP Key pair on macOS
KB4407 - Generate RSA Key Pair on Windows
KB4578 - How to Access your Reports using FTP on Windows
KB4409 - How to set up sFTP for using Certificate Authentication on Windows
KB4410 - How to set up sFTP for using Certificate Authentication on macOS
KB4411 - How to backup your public/private Key pair 
KB4323 - How to transfer your public/private key pair from one computer to another 

 

如何生成".har"文件

Background: 

在解决重大的网站问题时,有时我们的客服团队需要您提供有关您的浏览器的更多信息。我们可能会要求您录制并提供.har文件。该文件包含有关您的浏览器发送及收到的网络请求的更多信息。您的浏览器可在问题发生时记录HTTP/HTPS请求和响应的内容、时间轴及状态,从而生成此类文件。

我们将在本文中解释如何生成.Har文件。请在下方点击您正在使用的浏览器:

 

要为Google Chrome生成HAR文件:

1. 打开Google Chrome并前往发生问题的页面。

2. 点击键盘上的 CRTL +SHIFT + I或者,点击Chrome菜单图标(浏览器窗口右上角的三个垂直点),然后选择 “更多工具” > “开发者工具”

3. “开发者工具”会以停靠面板的形式在Chrome侧面或底部打开。选择 “网络”选项卡(如图1)

图1

4. 在“开发者工具” 工具栏左上角找到圆形的“录制”按钮并确保它是红色的。 如果它是灰色的,点击一次开始录制或点击 CTRL+E(如图2)

图2

5. 激活 “保留日志”选项框(如图3)

图3

6. 点击 “清除” 按钮清除已有的日志。“清除” 按钮显示为停止图标,位于 “录制” 按钮的右侧 (如图4)

图4

7. 再现您遇到的问题并录制网络请求。

8. 当您完成问题再现后,右击已记录的网络请求列表上的任意地方,选择 “以HAR格式保存所有内容”, 并将文件保存在您计算机上任意您想保存的位置 (如桌面)。

9. 在IBKR客户端中, 前往消息中心并创建 一个新的网络咨询单(或使用已有的咨询单)

10. 在网络咨询单内,将之前生成的.har文件作为附件添加。 如果IBKR客服向您提供过咨询单号或客服代表的名字,请在咨询单中加上这些信息。

11. 提交网络咨询单

 

要为Firefox生成HAR文件:

1. 打开Firefox并前往发生问题的页面

2. 点击键盘上发 F12 。或者,点击Firefox菜单按钮(浏览器窗口右上角的三条平行线),然后选择 “Web 开发者工具”> “网络”

3. 开发者网络工具会以停靠面板的形式在Firefox底部打开。选择 “网络”选项卡(如图5)

图5

4. 激活 “保存日志”选项框(图6)

图6

5. 再现您遇到的问题。系统会自动开始录制网络请求。

6. 再现问题后,右击已录制的请求列表并选择 “所有内容另存为HAR”

7. 将文件保存在计算机上的任意位置(如桌面)

8. 在IBKR客户端中, 前往消息中心并创建 一个新的网络咨询单(或使用已有的咨询单)

9. 在网络咨询单内,将之前生成的.har文件作为附件添加。 如果IBKR客服向您提供过咨询单号或客服代表的名字,请在咨询单中加上这些信息。

10. 提交网络咨询单

 

为Microsoft Edge生成HAR文件:

1. 打开Edge并前往发生问题的页面。

2. 点击键盘上发 F12 。或者点击Edge菜单图标(浏览器窗口右上角的三个平行点),然后选择 “更多工具” > “开发者工具”

3. 点击 “网络” 图标(如图10)

图10

4. 再现您遇到的问题并录制网络请求。

5. 完成后,点击软盘图标 (导出为HAR) 或按CTRL+S(如图11)

图11

6. 为文件命名并将文件保存在您计算机上的任意位置(如桌面)。然后点击 “保存” 按钮

7. 在IBKR客户端中,前往消息中心并创建一个新的网络咨询单(或使用已有的咨询单)

8. 在网络咨询单内,将之前生成的.har文件作为附件添加。 如果IBKR客服向您提供过咨询单号或客服代表的名字,请在咨询单中加上这些信息。

9. 提交网络咨询单

 

为Safari生成HAR文件:

注:在生成HAR文件前,请确保您可在Safari中看到 “开发者” 菜单。如果您看不到这个菜单, 请点击Safari, 浏览器,选择 “偏好设置”,前往 “高级” 选项卡并激活菜单栏 “显示开发” 菜单旁的选项框。

1. 打开 “开发” 菜单并选择 “显示网页检查器” 或点击CMD+ALT+I

2. 点击“网络” 选项卡 (如图12)

图12

3. 激活 “保留日志”选项卡(图13)

图13

4. 点击 “导出” 图标(或按 CMD+S)为文件命名并将其保存在计算机上的任意位位置(如桌面)并保存.har文件

5. 在IBKR客户端中,前往消息中心并创建一个新的网络咨询单(或使用已有的咨询单)

6. 在网络咨询单内,将之前生成的.har文件作为附件添加。 如果IBKR客服向您提供过咨询单号或客服代表的名字,请在咨询单中加上这些信息。

7. 提交网络咨询单

 

Overview of IBKR's Recurring Investment Feature

IBKR offers an automatic trading feature whereby account holders may set up a 'recurring investment' instruction with the cash amount, asset to invest into and the schedule when to invest (e.g. buy 500 USD of IBKR on the 2nd day of the month). Outlined below are a series of FAQs which describe the program and its operation.

1. How can I participate in the program?

Requests to participate are initiated online via Client Portal. Select the Trade menu option followed by Recurring Investments.

 

2. What accounts are eligible to use IBKR's recurring investment feature?

Recurring investment is available to any client that has fractional share trading enabled. Please note, IBKR is gradually rolling out this feature and it will first be made available to IBLLC clients.

 

3. Which securities are eligible for recurring investment?

The recurring investment feature is available for US and European shares. Please note, IBKR is gradually rolling out this feature and it will first be made available to US assets which trade in fractions.

 

4. When does the investment occur?

The client is able to choose a date and select a schedule on which to invest (e.g. weekly, monthly, quarterly, etc.). Trades are executed soon after open on the start date and continue on future dates based upon the schedule selected. If the market is closed on the scheduled recurring investment date (e.g.: holiday, weekend) then the recurring investment will be scheduled for the next open market date. If the schedule of monthly, quarterly, or yearly is selected and the recurring investment date does not exist for the month (e.g.: February 29th) then the last date of the month will be used.

 

5. At what price does reinvestment take place?

As shares are purchased in the open market, the price cannot be determined until the total number of shares for all program participants have been purchased using combined funds. Each aggregate order will result in one or more market orders. In the event that the purchase is executed in multiple smaller trades at varying prices, participants will receive the weighted-average price of such shares (i.e., each participant receives the same price).

Recurring investments are filled through Volume-Weighted Average Price (VWAP) orders submitted on a best-effort basis at market open on each scheduled purchase date. The time in force suspends the same day at the close of the market. All customers with recurring investments in the same security on the same date receive the same average price on their investment. If markets are closed on a scheduled recurring investment date, due to a weekend or holiday, recurring investment orders will be placed the next trading day. If there is a partial fill, clients will receive shares valued at less than the requested amount and the next scheduled purchase date will be increased by the instructed frequency. If no fill occurs (IBKR is unable to purchase shares on that trading day) the client experience will be the same as if the markets are closed: recurring investment orders will be placed the next trading day without increasing the next scheduled purchase date.

 

6. Is the recurring investment program subject to a commission charge?

Yes, standard commissions as listed on the IBKR website are applied for the purchase. Please note that the minimum commission charge is the lesser of the stated minimums (USD 1 for the Fixed structure and USD 0.35 for the Tiered structure) or 0.1% of the trade value. 

 

7. What happens if my account is subject to a margin deficiency when the recurring investment occurs?

If your account is in a margin deficit and can’t initiate new positions, the recurring investment will not occur, even if you have the feature enabled. Please note that recurring investment orders are credit-checked at the time of entry—should an account go into margin deficiency at any time after that, including as a result of the end-of-day SMA check and the end of Soft Edge Margin, the account will become subject to automated liquidation.

 

8. Will I receive whole shares or fractional shares?

You will receive fractional shares for the stocks where we offer fractions. If the stock is not offered in fractions, you will receive full shares up to the cash amount.

 

9. What are the tax considerations associated with recurring investment?

The purchase of a shares via recurring investment is similar to that of any other share purchase for purposes of tax reporting. 

 

10. Where can I see the recurring investments I have set up?

The "Recurring Investments" screen in Client Portal will display a grid with your current active recurring investment plans.

Please note that open recurring investment instructions are not visible on the Trader Workstation (TWS) or IBKR Mobile order screens. Submitting orders from these platforms will increase your exposure beyond that scheduled for your recurring investment. Your open recurring investment orders are visible in Client Portal from both the Portfolio and Trade > Orders & Trades menus.

 

11. What happens if I don't hold the currency the stock is denominated in?

If you don't hold the currency the stock is denominated in, IBKR will auto-convert currencies to complete the trade.

 

12. What happens if my recurring investment involves a security that is no longer available?

Your recurring investment will be cancelled. When a pending order involves a security that is the subject of a reverse split or merger, or a security that is delisted, the order will be cancelled.

IBKR证券集体诉讼返还

Overview: 

证券集体诉讼返还解决方案是一项自动化的服务,能免除客户参加集体诉讼的行政性负担。使用该服务无前期费用,但所有追回的金额将被收取20%的或有费用,详情见条件与条款。

哪些人可使用IBKR的证券集体诉讼返还服务?
如果
IBLLC的客户有资格交易美国或加拿大的股票或债券,持有IBKR个人、联名或独立交易限制(STL)账户,或为全披露介绍经纪商(IBroker)或财务顾问的客户,则其可使用该服务。

我如何报名使用IBKR的证券集体诉讼返还服务?
符合资格要求的客户可随时登录客户端并依此点击“使用者”菜单(右上角的头肩图标)和“管理账户”来方便、快速地报名使用或不再使用该服务。点击证券集体诉讼返还旁的“配置”按钮查看条款与条件后即可订阅或取消订阅该服务。
 
IBKR证券集体诉讼返还服务是如何工作的?
报名参加后,如果您买卖的证券卷入了集体诉讼,则IBKR会通知您并告知您提出索赔的日期。您的索赔收到的任意货币补偿将以电子化的方式存入您的IBKR账户。请注意,从提出索赔到收到补偿,中间可能会经过很长时间。
 
报名使用IBKR证券集体诉讼补偿服务会产生费用吗?
报名使用该服务无前期费用。然而,所有追回的金额将被收取20%的或有费用,费用将从追回的金额中扣除。详情请见服务的条款与条件。
 
如果我在诉讼过程中退出IBKR证券集体诉讼返还项目会怎么样?
只要您与涉诉证券有关的活动和持仓在您退出项目前已传送至了我们的服务供应商,您就有资格获得和解补偿金。如您取消IBKR的服务后使用了第三方供应商,则可能导致重复索赔。要避免索赔由于重复提交被拒,请发送邮件至proserve@ibkr.com告知我们您想使用哪一家供应商来发起索赔申请。

Becoming a Professional Investor in Hong Kong

Background: 

A Professional Investor (“PI”) is a high-net-worth investor who is considered to have a depth of experience and market knowledge that makes them eligible for certain benefits.

As per the Securities and Futures Ordinance (“SFO”), a PI includes entities and individual investors holding over HK$40 million in assets or an HK$8 million portfolio value, respectively.

 

Why become a Professional Investor?

Professional Investors are considered as having sufficient capital, experience and a net worth that lets them engage in more advanced types of investment opportunities, including products such as FX Swaps, ChiNext, or virtual assets.

Generally, Professional Investors do not need to liquidate investment assets in the short term and can experience a loss of their investment without damaging their overall net worth.

Which products are available to Professional Investors?

We are constantly expanding the selection of investments available to clients and periodically adding new products and services that are only available to Professional Investors.

The following products are currently available:

Product/ Market

Professional Investor eligibility

ChiNext

Institutional - Professional Investor only

Star

Institutional - Professional Investor only

FX Swap

Professional Investor

Crypto related products

Professional Investor

Mutual Funds

Professional Investor


How do I qualify as a Professional Investor in Hong Kong?

To qualify as a Professional Investor, you must meet or exceed prescribed financial thresholds, which vary by client category:

Client Category

Financial Threshold / Requirement

Individual

A High Net Worth Individual in possession of cash and/or securities or have a portfolio held by a custodian of not less than HK$8 million (or its foreign currency equivalent).

Joint*

A High Net Worth Individual, with either his or her spouse or children in a joint account, in possession of cash and/or securities or have a portfolio held by a custodian of not less than HK$8 million (or its foreign currency equivalent).

Corporation/ Partnership

A corporation or partnership in possession of cash and/or securities or have a portfolio held by a custodian of not less than HK$8 million (or its foreign currency equivalent) or total assets of not less than HK$40 million (or its foreign currency equivalent).

Trust Corporations

A trust corporation that has been entrusted under the trust(s) of which it acts as trustee with total assets of not less than HK$40 million (or its foreign currency equivalent). Please note that all trustees, if more than one, must qualify as Professional Investors in order for the trust to qualify.

* If you are a joint account holder, you must represent and warrant to Interactive Brokers Hong Kong (IBHK) that you and the other account holder are married or parent/ child and that there is no written agreement between you and the other account holder which governs the sharing of your joint portfolio. If you and the other account holder are not married or parent/ child, or if an agreement exists which governs the sharing of your joint portfolio, you must immediately notify IBHK.

What are the risks of becoming a Professional Investor?

Professional Investors are not afforded some of the protections given to general retail investors. In particular, IBHK is not required to fulfill certain requirements under the Code of Conduct and other Hong Kong regulations when providing services to Professional Investors. These include, but aren’t limited to, rules restricting or prohibiting the issuance of advertisements, the making of unsolicited calls and the communication of an offer in relation to securities.

IBHK recommends that prospective Professional Investors obtain independent professional advice, if deemed necessary, in relation to the consequences of being treated as a professional investor (including those set forth in the SFO and the Code of Conduct).

How can I opt out of being classified as Professional Investors?

Professional Investors have the flexibility to withdraw their consent at any point in time by changing their PI classification to “Non Professional Investor” via the Account Settings in Portal Once changed, PI-related trading permissions will be immediately removed and existing open positions will be set to “Closing- Only”. You may continue to hold or close existing position of these exclusive products but cannot expand or open new positions.

You may also cease to be classified as Professional Investor if you take no action to validate your eligibility during IBHK’s annual Professional Investor review. A notification email will be sent to you if your classification is not aligned to the PI financial threshold.

Professional Investor status is subject to IBHK’s validation of your assets. Investing in financial products and services is subject to IBHK’s eligibility and suitability criteria.

 

如何确定哪些市场数据订阅适合某一指定证券?

IBKR为账户持有人提供了市场数据助手,可帮助其选择想要交易的证券(股票、期权或权证)所适用的订阅服务。搜索结果会显示产品进行交易的所有交易所、订阅服务及其月费(专业客户和非专业客户)以及每种订阅服务的市场深度数据。

要访问市场数据助手:

  1. 登录客户端
  2. 点击“帮助”菜单(右上角的问号图标),然后点击“支持中心”
  3. 向下滚动,选择“市场数据助手”
  4. 输入代码或ISIN以及交易所
  5. 选择筛选条件:专业/非专业订户状态、币种和资产
  6. 点击“搜索”
  7. 查看搜索结果并决定哪些订阅最符合自己的需求。

更多信息请参见IBKR网站的市场数据选择页面

Glossary terms: 

为个人账户添加(非雇员)使用者

Overview: 

个人账户持有人可以为其IBKR账户添加多个使用者。账户持有人会想要在自己名下添加第二使用者以便能同时打开两个TWS会话(一个是普通访问,一个是通过API连接)。根据有限委托授权协议,账户持有人最多可向5名(非雇员)个人(如家庭成员)提供访问权限。每名个人都可以访问第二使用者。

每种情况下,第二使用者都会有唯一的用户名,登录客户端和交易平台时需要用到。下方为添加(非雇员)个人使用者的步骤说明(为个人账户持有人添加第二使用者的步骤说明,请参见KB1004)。

Background: 

添加非雇员使用者步骤如下: 

  1. 登录客户端。
  2. 点击使用者菜单(右上角的小人图标),然后点击管理账户
  3. 使用者和访问权限面板将显示在配置数据栏右侧,列出您账户已经添加好的所有使用者。
  4. 点击配置(齿轮)图标打开使用者和访问权限界面。
  5. 此处有两个面板:使用者面板显示的是您账户已添加的个人,以及其与主要账户持有人的关系;使用者角色面板显示的是您已创建的所有使用者角色。
  6. 使用右侧的图标添加、编辑或删除使用者。
  7. 添加使用者和分配访问权限分几个界面进行。完成一个界面后,点击继续以进入下一个界面。如果想对上一个界面进行调整,点击返回
    1. 在第一个界面,输入使用者相关的信息,包括用户名、密码、姓名、与主要账户持有人的关系以及电邮地址。
    2. 在下一个界面,选择使用者角色(如有已保存的角色)。使用者角色会自动将先前配置好的一系列访问权限应用到新的使用者身上。如果是这样,您可以跳过剩下的界面,直接进入检查确认界面。
    3. 后面的每个界面都会让您授予新使用者访问某组特定功能的权利。在每个界面点击对应框授予使用者访问相应功能的权利。
  8. 最后一个界面可供您检查新使用者的所有相关信息,包括访问权限。新使用者分配的权限将是已勾选状态,显示为绿色;而没有分配到的权限将是被划掉状态。如果没有问题,点击继续。如还需要更改,点击返回
  9. 如果没有参与安全登录系统使用双因素验证,您将收到一封包含确认码的电子邮件。输入通过电邮发送给您的确认码,然后点击继续。如果没有收到确认码,点击请求确认码以让系统重新向您的邮箱发送确认码。
  10. 点击确定保存新的使用者,该使用者将显示在使用者和访问权限面板。

 

重要注意事项:

1. 根据市场数据供应商要求,市场数据服务是特定于使用者的,因此所有订阅的用户名均会被收取市场数据订阅费用。

2. 账户持有人可以在使用者和访问权限下点击用户名旁边的删除链接删除使用者。

为个人账户持有人添加第二使用者

Overview: 
个人账户持有人可以为其IBKR账户添加多个使用者。账户持有人会想要在自己名下添加第二使用者以便能同时打开两个TWS会话(一个是普通访问,一个是通过API连接)。根据有限委托授权协议,账户持有人最多可向5名(非雇员)个人(如家庭成员)提供访问权限。每名个人都可以访问第二使用者。账户的第二使用者不能有资金权限,但其它委托授权使用者如有账户持有人授权则可以有资金权限。
 
每种情况下,第二使用者都会有唯一的用户名,登录客户端和交易平台时需要用到。下方为现有账户持有人添加第二使用者的步骤说明(添加非雇员使用者的步骤说明请参见KB1001)。
 
Background: 

添加第二使用者步骤如下: 

  1. 登录客户端。
  2. 点击使用者菜单(右上角的小人图标),然后点击管理账户
  3. 使用者和访问权限面板将显示在配置数据栏右侧,列出您账户已经添加好的所有使用者。
  4. 点击配置(齿轮)图标打开使用者和访问权限界面。
  5. 点击使用者旁的添加“+”图标。然后您将看到添加使用者页面,您需要在该页面设置新的用户名及其对应密码。 
  6. 因为您创建此使用者是作为第二用户名,因此在是否为第二使用者处选择是。
  7. 点击继续按钮。
  8. 检查详细信息,然后点击继续按钮。
  9. 如果没有参与安全登录系统使用双因素验证,您将收到一封包含确认码的电子邮件。输入通过电邮发送给您的确认码,然后点击继续。如果没有收到确认码,点击请求确认码以让系统重新向您的邮箱发送确认码。
  10. 点击确定保存新的使用者,主要账户持有人现在就可以用其作为第二用户名了。

 

重要注意事项:

1. 根据市场数据供应商要求,市场数据服务是特定于使用者的,因此所有订阅的用户名均会被收取市场数据订阅费用。

2. 账户持有人可以在使用者和访问权限下点击使用者旁边的删除链接删除第二使用者账户。

 

如何用手机向IBKR发送文件

Overview: 

即使您一时无法扫描文件,盈透证券也支持您给我们发送文件副本。您可以用手机将所需文件拍下来。

下方介绍了在不同手机操作系统下如何拍照并将照片通过电子邮件发送给盈透证券的详细步骤:

如果您已经知道如何拍照并通过电子邮件发送图片,请点击此处——电子邮件应该发送到哪里以及邮件主题应该写什么

 

iOS
1. 从手机屏幕的底部向上滑,然后点击相机图标。

如果没找到相机图标,您可以从iPhone主屏幕点击相机应用程序图标。

通常情况下打开的应该是后置摄像头。如果打开的是前置摄像头,请点击摄像头切换按钮。


2. 将手机移到文件上方,镜头对准需要的位置或页面。

 

3. 确保光线均匀、充足,避免因为拿手机的姿势在文件上投下任何阴影。手机拿稳,防止抖动。点击拍照按钮拍照。

 

4. 点击左下角的缩略图查看您刚刚拍的照片。


5.  确保照片清晰,文件字迹清楚。您可以用两个手指在图片上划开来放大图片查看细节。

如果图片质量或亮度不好,请重复上述步骤重新拍照。


6. 点击屏幕左下角的分享图标。



7. 点击电子邮件图标。

注意:要发送电子邮件,您的手机必须有相应配置。如果不知道如何配置,请联系您的电子邮件供应商。

 

8. 请参见此处了解如何填写电子邮件收件人(To:)和主题(Subject:)。填写完毕后,点击右上方的向上箭头发送邮件。

 


安卓
1. 打开应用程序列表,启动相机应用程序。或者直接从手机主屏幕启动相机。取决于您的手机型号、制造商或设置,相机应用程序的叫法可能有所不同。

通常情况下打开的应该是后置摄像头。如果打开的是前置摄像头,请点击摄像头切换按钮。

 

2. 将手机移到文件上方,镜头对准需要的位置或页面。

 

3. 确保光线均匀、充足,避免因为拿手机的姿势在文件上投下任何阴影。手机拿稳,防止抖动。点击拍照按钮拍照。


4.  确保照片清晰,文件字迹清楚。您可以用两个手指在图片上划开来放大图片查看细节。

如果图片质量或亮度不好,请重复上述步骤重新拍照。


5. 点击屏幕右下角的空白圈圈图标。   

 

6. 点击屏幕左下角的分享图标。


7. 在显示的分享菜单中点击手机上安装好的电子邮件客户端的图标。下图显示的是Gmail,但手机设置不同,电子邮件程序也会不同。

注意:要发送电子邮件,您的手机必须有相应配置。如果不知道如何配置,请联系您的电子邮件供应商。

8. 请参见此处了解如何填写电子邮件收件人(To:)和主题(Subject:)。填写完毕后,点击右上方的飞机图标发送邮件。

 


电子邮件应该发送到哪里以及邮件主题应该写什么
应按照以下说明发送邮件:
1. 在收件人(To:)字段,输入:

  •   newaccounts@interactivebrokers.com(如果您是非欧洲国家居民)
  •   newaccounts.uk@interactivebrokers.co.uk(如果您是欧洲国家居民)

2. 主题(Subject:)字段必须注明所有以下信息:

  •     您的账户号码(通常格式为Uxxxxxxx,其中x是数字)您的用户名
  •     发送文件的目的。请采用以下惯例:
    • 居住地证明请写PoRes
    • 身份证明请写PID

 

手机收不到IBKR的短信(SMS)

Background: 

在客户端中验证了手机号之后,您应该马上就能收到IBKR向您手机发送的短信(SMS)。本文阐述了在无法收到短信的情况下您可以采取的解决方法。

1. 激活移动IBKR验证(IB Key)作为双因素验证设备

为免受无线/手机运营商相关问题影响、稳定接收所有IBKR消息,我们建议您在手机上激活移动IBKR验证(IB Key)。

我们的手机验证以移动IBKR程序自带的IB Key作为双因素安全设备,因此在登录IBKR账户时无需通过SMS获取验证码。 

移动IBKR程序目前支持在Android和iOS手机上使用。下方为安装、激活和操作说明:

Android: KB2277
iOS: KB2278

 

2. 重启手机:

关机然后再重新开机。通常这样就能收到短信。 

请注意,某些情况下,如漫游出运营商服务的范围时(在国外),您可能无法收到所有消息。

 

3. 使用语音回呼

如果重启手机后还是没能收到登录验证码,请可以选择“语音”。然后您会接到自动的语音回呼,告知您登录验证码。有关如何使用语音回呼的详细说明,请参见IBKB 3396

 

4. 检查看是否您的手机运营商阻断了来自IBKR的SMS

某些手机运营商误将IBKR的短信识别为垃圾短信或不良内容,会自动对其进行阻断。您可以联系相应地区的相应部门检查您的手机号码是否有短信过滤:

美国:

印度:

中国:

  • 直接致电运营商询问其是否在阻断IBKR的消息

 

参考文章:

 

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