How to use Voice callback for receiving login authentication codes

Background: 

 If you have SMS enabled as two-factor authentication method, you may use Voice callback to receive your login authentication codes. This article will provide you steps on how to select voice callback when logging in to our platforms.

 

How to use Voice callback
 
You may select Voice if you do not receive your login authentication code. You will then receive your login authentication code via an automated callback. Follow the instructions below, depending on which platform you are trying to login to.
 

 

Client Portal

1. Click on "Didn't receive a security code?"

2. From the two options, select "Voice" and wait for the callback.

3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

 

TWS

1. Click on "Request new Security Code"

2. From the two options, select "Voice" and click on OK. Then wait for the callback.

 3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

Note: Voice callback for the TWS is only available in the LATEST and BETA version.

 

IBKR Mobile - iOS

1. Click on "Request New Code"

2. From the two options, select "Voice" and wait for the callback.

 3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

 

IBKR Mobile - Android

1. Click on "Request New Security Code"

2. From the two options, select "Voice" and wait for the callback.

 3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

 

References:

 

IB Key Challenge / Response method and missing notifications

In case your smartphone is unable to receive IB Key notifications, you can still complete the login process using the IB Key Challenge/Response method, described on the following pages (according to your device operating system):

The same information applies to you if your phone has no Internet connectivity (you are in roaming, out of coverage, without an active mobile data plan, etc.)

If your smartphone is unable to receive IB Key notifications despite having Internet connectivity, we recommend you to perform the steps outlined in IBKB3234.

 

双因素保护—移动IBKR验证

Overview: 

在IB,我们致力于通过双因素验证登录保护您的账户。在双因素验证模式下,只有通过使用两项安全因素才能访问账户,即“您已知的”(用户名和密码)和“您已有的”(工具生成的随机密码,将在用户名和密码后输入)。 双因素保护旨在降低网络黑客(其可通过恶意软件或社会工程陷阱取得您的密码)访问您账户的风险。

尽管IB提供多种双因素选择,但移动IBKR验证普遍被认为是最便于访问和操作的方式。下方列出了该应用程序的一些便利性因素。

 

1. 始终可用:
您总是会随身携带手机,这也就是能让您安全访问IB账户的工具

2. 便利:
无需携带、跟踪和注意其它设备。如果丢失或更换手机,IB客服也随时能帮助您恢复该应用程序,让其正常运行。

3. 快速激活:
程序下载后几分钟内,您便可用其进行验证登录。

4. 无需邮寄、运输或退还:
不会有寄送延迟,也不会因为电池耗尽而要退回设备。只需一次快速下载便可使用。

5. 用我们的无缝验证实现安全且快速通畅的登录:
登录交易平台或账户管理时,您只需输入用户名和密码 - IBKR会向您发送通知,您再使用IB Key协议用指纹或PIN码(具体取决于您的配置)完成验证。

6. 允许多个使用者用同一个应用程序进行验证:
如果您个人的IB账户有一个安全设备、您与配偶的联名账户有一个安全设备、您的公司账户也有一个安全设备,那么知道所有这些使用者(还可以有更多)现在都可以用同一个应用程序,您一定会非常高兴。

7. 所有智能手机都可使用:
如果您用的是iPhone,可直接从苹果应用商店下载移动IBKR。安卓手机用户可从谷歌电子市场获取该应用程序。中国客户可以从百度手机助手或360手机助手上下载。

8. 可离线运行:
即使手机离线(如正在休假或信号不好),您仍然可以使用移动IBKR验证。尽管无法使用无缝验证,但该程序仍可以生成您访问账户和进行交易必须用到的验证代码。

9. 重置密码安全传输:
安装了移动IBKR并激活了IB Key验证后,您便可让IB客服将临时密码以一种安全的方式发送到您的手机,而无需通过短信或其它方式。

10. 内存占用量小:
即使是限制最严格的数据套餐也可以下载移动IBKR,其安装在手机上不会占用系统资源。该程序的大小及其运行时的资源占用量都已在不影响安全性能的前提下降到了最小。

 

有关移动IBKR验证的安装、激活与运行,请参见KB2260

如何将移动IBKR验证(IB Key)迁移到新手机

您可以将移动IBKR应用程序同时安装在多个设备上,但集成的验证模块(IB Key)只能在一个手机上激活,您将在这台手机上完成任何其它设备触发的双因素验证任务。

尽管如此,如果您有多台手机,或者如果您丢了/换了手机,您也可以在无需联系IB客户服务的情况下直接迁移IB Key激活。IB Key迁移可供您在从主设备/旧设备上移除双因素验证功能的同时继续在备用手机/新手机上执行双因素验证任务。
 
如果您丢失/更换了设备或者即将因为出差或休假而无法使用设备,则可以使用该程序。
 
    要求: 
    - 该程序将完全在您的备用手机/新手机上进行。无需用到主手机/旧手机(当前激活了IB Key的设备)
    - 除非您的使用者有已激活的实物安全设备,否则您会需要最初用来激活IB Key的手机号码,因为在迁移过程中,我们会向该号码发送短信(SMS)。
     

    阅读完上述要求后,请根据您手机的操作系统点击下方对应链接:

  • iOS
  • 安卓

 


iOS

1. 打开移动IBKR,输入用户名和密码,点击登录
图 1


2. 选择迁移IB Key图 2),然后点击迁移IB Key确认您的选择(图 3
图 2                                                              图 3

  

3. 阅读完说明后,点击继续
图 4
 
4. 输入用户名和密码,点击登录
图 5
 
5. 从发送给您的短信(SMS)中找到激活码图 6)。在激活码对应框输入激活码,然后点击激活图 7
图 6                                                             图 7
  
 
6. 点击完成完成迁移程序
图 8

 

 

安卓

1. 打开移动IBKR,输入用户名和密码,点击登录
图 1


2. 选择迁移IB Key图 2),然后点击迁移IB Key确认您的选择(图 3
图 2                                                            图 3
  
 
3. 阅读完说明后,点击继续
图 4
 
4. 输入用户名和密码,点击登录
图 5
 
5. 从发送给您的短信(SMS)中找到激活码图 6)。在短信码对应框输入激活码,然后点击验证图 7
图 6                                                          图 7
  
 
6. 自行设置一个PIN码(字母数字,4到6个字符,至少有一个数字),输入到PIN码对应框。然后在重复PIN码区域再次输入该PIN码进行确认。点击激活
图 8
 
7. 点击完成完成迁移程序
图 9
 
 

 

参考:

  • 参见KB2879KB2260了解有关移动IBKR验证(IB Key)的基本信息
  • 参见KB2260了解移动IBKR应用程序的安装/激活/操作说明
  • 参见KB2278了解在苹果手机上操作IB Key的说明
  • 参见KB2277了解在安卓手机上操作IB Key的说明 
  • 参见KB3279了解在另一手机上启用了IB Key的情况下如何登录移动IBKR
  • 参见KB3073了解如何重新激活或迁移移动IBKR验证(IB Key)

 

在其它手机上启用了IB Key的情况下如何登录移动IBKR

Background: 
本文主要面向已经在一个手机上激活了移动IBKR验证、但另外还持有一个移动设备并且想在该移动设备上进行交易的客户。
属于这种情况的客户可以在备用设备上登录移动IBKR交易平台,用手机完成双因素验证程序。

 

为进行说明,本文中我们将采用以下命名规则:

验证设备:这是您激活了移动IBKR验证(IB Key)的智能手机

交易设备:这是您想使用移动IBKR程序进行交易的设备。

 

程序

请根据您手机的操作系统点击下方对应链接:

 

iOS

1. 交易设备上打开移动IBKR应用程序。在登录界面输入用户名和密码,点击登录
 图 1
 
2. 点击双因素验证 (图 2)。屏幕会出现一条挑战码(图 3
  图 2                                                            图 3
    
 
3.验证设备上打开移动IBKR应用程序
 图 4
 
4a.如果没有自动登录,点击左上角的服务图 5),然后点击验证图 6)。
 图 5                                                          图 6
 
 
4b.如果已经登录,点击右下角的更多按钮。然后向下滚动,点击验证
  图 7

5.输入在第2步中获得的挑战码。然后点击生成响应码 图 8)。提供安全验证要素后(图 9),您便会收到一条响应字符串(图 10)。
  图 8                                                     图 9                                                  图 10
   

6. 交易设备上,将响应字符串输入到“输入响应码“区域,然后点击发送以最终完成验证程序。
 图 11

 

 

安卓

1. 交易设备上打开移动IBKR应用程序。在登录界面输入用户名和密码,点击登录
  图 1
 
2. 点击双因素验证 (图 2)。  您会看到一条挑战码(图 3
 图 2                                                          图 3
  
 
3.验证设备上打开移动IBKR应用程序
 图 4
 
4a.如果没有自动登录,点击服务图 5),然后点击验证图 6)
 图 5                                                            图 6
   
 
4b.如果已经登录,点击菜单按钮(图 7),向下滚动,然后点击验证图 8)。
图 7                                                          图 8
 
5.输入您移动IBKR的PIN码以及您在第2步中获得的挑战码,然后点击生成响应码图 9)。屏幕上会显示一条响应字符串(图 10
图 9                                                         图 10
  
 
6. 交易设备上,将响应字符串输入到“输入响应码“区域,然后点击登录以最终完成验证程序。
 图 11
 


参考
  • 参见KB2260 了解如何使用移动IBKR验证的一般说明
  • 参见KB3073了解如何将IB Key / 移动IBKR验证迁移到新手机的说明
  • 参见KB2748了解如何进行IB Key/移动IBKR验证恢复的说明

 

I am not receiving text messages (SMS) from IBKR on my mobile phone

Background: 

Once your mobile phone number has been verified in the Client Portal, you should immediately be able to receive text messages (SMS) from IBKR directly to your mobile phone. This article will provide you with basic troubleshooting steps in case you are unable to receive such messages.

 

1. Activate the IBKR Mobile Authentication (IB Key) as 2-Factor security device

In order to be independent of wireless/phone carrier-related issues and have a steady delivery of all IBKR messages we recommend to activate the IBKR Mobile Authentication (IB Key) on your smartphone.

The smartphone authentication with IB Key provided by our IBKR Mobile app serves as a 2-Factor security device, thereby eliminating the need to receive authentication codes via SMS when logging in to your IBKR account. 

Our IBKR Mobile app is currently supported on smartphones running either Android or iOS operating system. The installation, activation, and operating instructions can be found here:

Android: KB2277
iOS: KB2278

 

2. Restart your phone:

Power your device down completely and turn it back on. Usually this should be sufficient for text messages to start coming through. 

Please note that in some cases, such as roaming outside of your carrier's coverage (when abroad) you might not receive all messages.

 

3. Use Voice callback

If you do not receive your login authentication code after restarting your phone, you may select 'Voice' instead. You will then receive your login authentication code via an automated callback. Further instructions on how to use Voice callback can be found in IBKB 3396.

 

4. Check whether your phone carrier is blocking the SMS from IBKR

Some phone carriers automatically block IBKR text messages, as they are wrongly recognized as spam or undesirable content. According to your region, those are the services you can contact to check if a SMS filter is in place for your phone number:

In the US:

In India:

In China:

  • Call your phone carrier directly to check whether they are blocking IBKR messages

 

References:

 

How to migrate IBKR Mobile Authentication (IB Key) to a new smartphone

You may have the IBKR Mobile app installed simultaneously on multiple devices but the integrated authentication module (IB Key) can only be active on a single smartphone, on which you will complete the Two-Factor authentication tasks triggered from any other device.

Nevertheless, if you possess multiple smartphones or if you lost/replaced your smartphone, you have the possibility to migrate the IB Key activation, without the need of contacting IB Client Services. The IB Key migration allows you to carry on the Two-Factor authentication tasks on your secondary/new smartphone, while removing this capability from your primary/old device.
 
This procedure can be used in case you lost/replaced your device or in preparation for a business trip or for a holiday period, during which you will not have access to it.
 
    Requirements: 
    - This procedure will be entirely performed on your secondary/new smartphone. You do not need to be in possession of your primary/old smartphone (where IB Key is currently active)
    - Unless you have a physical security device active for your user, you need to have access to the mobile phone number you originally used to activate the IB Key, since we will send a text message (SMS) to that mobile number as a part of the migration procedure.
     

    Once you have reviewed the above requirements, please click one of the below links, according to the operating system of your secondary smartphone

  • Apple iOS
  • Android

 


Apple iOS

1. Open IBKR Mobile, enter your username and password and tap Log In
Figure 1


2. Select the Migrate IB Key option (Figure 2), then tap Migrate IB Key to confirm your choice (Figure 3)
Figure 2                                                              Figure 3

  

3. Once you have read the instructions, tap Continue
Figure 4
 
4. Enter your username and password, then tap Log In
Figure 5
 
5. Read the Activation Token from the text message (SMS) sent to you (Figure 6). Enter the Activation Token in the Activation Code field, then tap Activate (Figure 7)
Figure 6                                                             Figure 7
  
 
6. Tap Done to complete the migration process
Figure 8

 

 

Android

1. Open IBKR Mobile and enter your username and password and tap Log In
Figure 1


2. Select the Migrate IB Key option (Figure 2), then tap Migrate IB Key to confirm your choice (Figure 3)
Figure 2                                                            Figure 3
  
 
3. Once you have read the instructions, tap Continue
Figure 4
 
4. Enter your username and password, then tap Log In
Figure 5
 
5. Read the Activation Token from the text message (SMS) sent to you (Figure 6). Enter the Activation Token in the SMS Code field, then tap Verify (Figure 7)
Figure 6                                                          Figure 7
  
 
6. Choose a PIN of your preference (alphanumeric, between 4 and 6 characters, with at least one number) and enter it into the PIN field. Then enter the same PIN in to the Repeat PIN field to confirm it. Tap Activate
Figure 8
 
7. Tap Done to complete the migration process
Figure 9
 
 

 

References:

  • See KB2879, KB2260 for General information about IBKR Mobile Authentication (IB Key)
  • See KB2260 for instructions on how to install/activate/operate the IBKR Mobile app
  • See KB2278 for instructions on how to operate your IB Key on an Apple iPhone
  • See KB2277 for instructions on how to operate your IB Key on an Android smartphone: 
  • See KB3279 for instructions on how to log in to IBKR Mobile when IB Key is enabled on another phone
  • See KB3073 for instructions on how to reactivate or transfer the IBKR Mobile authentication (IB Key)

 

How to log in to IBKR Mobile when the IB Key is enabled on another phone

Background: 
This article is intended for clients who have activated the IBKR Mobile authentication on their smartphone and possess as well an additional mobile device, on which they desire to trade.
Clients with this setup will be able to log in to the IBKR Mobile trading platform on their secondary device, using their smartphone to complete the Two-Factor Authentication step.

 

For the purposes of this article, we will use the following naming convention:

Authentication device: this is the smartphone on which you activated the IBKR Mobile Authentication (IB Key)

Trading device: this is where you want to use IBKR Mobile app for trading.

 

Procedure

Please click on one of the link below according to your phone operating system:

 

Apple iOS

1. On your Trading device, launch the IBKR Mobile app. Enter your your credentials in the login screen and tap Log In
 Figure 1
 
2. Tap Two-Factor Authentication (Figure 2).  A Challenge code will be displayed (Figure 3)
  Figure 2                                                            Figure 3
    
 
3. On the Authentication device, launch the IBKR Mobile app
 Figure 4
 
4a. If you are not automatically logged in, tap Services (Figure 5) on the top left, then tap Authenticate (Figure 6).
 Figure 5                                                          Figure 6
 
 
4b. If you are already logged in, tap on the More button on the bottom right. Then, scroll down and tap on Authenticate
  Figure 7

5. Enter the Challenge code you obtained at point 2. Then tap Generate Response (Figure 8). Once you have provided your security element (Figure 9), you will receive a Response String (Figure 10).
  Figure 8                                                     Figure 9                                                  Figure 10
   

6. On your Trading device, enter the Response String into the "Enter response code" field and tap Send to finalize the authentication process.
 Figure 11

 

 

Android

1. On your Trading device, launch the IBKR Mobile app. Enter your your credentials in the login screen and tap Log In
  Figure 1
 
2. Tap on the option Two-Factor Authentication (Figure 2).  You will see a Challenge code (Figure 3)
 Figure 2                                                          Figure 3
  
 
3. On the Authentication device, launch the IBKR Mobile app
 Figure 4
 
4a. If you are not automatically logged in, tap Services (Figure 5) and then tap Authenticate (Figure 6).
 Figure 5                                                            Figure 6
   
 
4b. If you are already logged in, tap the Menu button (Figure 7), scroll down and tap Authenticate (Figure 8).
  Figure 7                                                          Figure 8
  
 
5. Enter your IBKR Mobile PIN and the Challenge code you obtained at point 2. Then tap Generate Response (Figure 9). A Response String will be displayed (Figure 10)
  Figure 9                                                         Figure 10
  
 
6. On your Trading device, enter the Response String in to the "Enter response code" field and then tap Log In to finalize the authentication process.
 Figure 11
 


References
  • See KB2260 for general instructions on how to use IBKR Mobile Authentication
  • See KB3073 for instructions on how to migrate the IB Key / IBKR Mobile authentication to a new smartphone
  • See KB2748 for instructions on how to perform the IB Key / IBKR Mobile authentication recovery

 

Secure Login with IBKR Mobile

Overview: 

 Securely log in to any IB application, including TWS, Account Management or WebTrader using IBKR Mobile

Android

1.  Enter your username and password into the trading platform or Account Management login screen and click Login. If correct, a notification will be sent to your phone.

 

2. On your phone, swipe down from the top and check your notification menu. Tap on the IBKR Mobile app notification.

 

3. Selecting the notification will launch the IBKR Mobile app. Place your finger that was registered on your phone's fingerprint reader.

 

4. If authentication succeeds, the log in will now automatically proceed.

 

iPhone

1. Enter your username and password into the trading platform or Account Management login screen and click Login. If correct, a notification will be sent to your phone.

 

2. On your iPhone, check your notification menu and select the IBKR Mobile app notification

 

 

3. Selecting the notification will launch the IBKR Mobile app. On your iPhone, either place your finger that was registered for Touch ID on the Home Button, or look at the screen to authenticate with Face ID.

 

4. If authentication succeeds, the log in will now automatically proceed.

 

 

How do I enable the Notifications for the IBKR Mobile app

Overview: 

What is a notification?

A push notification is a brief message which is sent ("pushed") from a back-end server to your device over the Internet. Apps developers use those attention-grabbing messages to quickly and effectively reach the recipients, even if they are not currently engaging with their application. Notifications can deliver information to users or advise them of a specific action they are invited or required to perform.

Background: 

Why does the IBKR Mobile app use notifications?

The IBKR Mobile application uses notifications for informational purposes, as well as two-factor authentication. In the latter case, the user is invited to tap on the notification, which will automatically open the IBKR Mobile app and begin the authentication process.

This procedure explains how to manually enable notifications for the IBKR Mobile app. Please click the link below that matches your smartphone's operating system.

Apple iOS

1. On your home screen, tap Settings (Figure 1), then Notifications (Figure 2) and finally IBKR (Figure 3)
 Figure 1                                                 Figure 2                                                   Figure 3                                 
2. In the IBKR app settings, you will see a number of different options. We recommend to set them in the following way (Figure 4):
  • Allow Notifications: enabled
  • Lock Screen, Notification Center, Banners: selected
  • Banner style: Persistent
  • Badges: enabled
  • Show Previews: Always
 Figure 4

 

Android

1. Go the Settings of your phone, then tap Apps & notifications1 (Figure 1) then IBKR Mobile (Figure 2) and finally App notifications (Figure 3)
 Figure 1                                                    Figure 2                                                     Figure 3                           
 
2.  Ensure that notifications for this app are globally On and the switches Allow notification dots, Allow interruptions, On the lock screen are all enabled (Figure 4). According to your personal preference, you may want to enable as well the switch Override Do Not Disturb
 Figure 4

Please note that menu items labels and positions may vary according to your device vendor and software version.
 

Notes

1. The Apps & notifications item may be called Sound & notification on certain devices


 References:
  • See KB2260 for instruction on how to activate and operate IBKR Mobile Authentication
  • See KB3234 for troubleshooting missing IBKR Mobile notifications
  • See KB2748 for information about IBKR Mobile Authentication recovery

 

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