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I am not receiving text messages (SMS) from IBKR on my mobile phone

Background: 

Once your mobile phone number has been verified in the Client Portal, you should immediately be able to receive text messages (SMS) from IBKR directly to your mobile phone. This article will provide you with basic troubleshooting steps in case you are unable to receive such messages.

 

1. Activate the IBKR Mobile Authentication (IB Key) as 2-Factor security device

In order to be independent of wireless/phone carrier-related issues and have a steady delivery of all IBKR messages we recommend to activate the IBKR Mobile Authentication (IB Key) on your smartphone.

The smartphone authentication with IB Key provided by our IBKR Mobile app serves as a 2-Factor security device, thereby eliminating the need to receive authentication codes via SMS when logging in to your IBKR account. 

Our IBKR Mobile app is currently supported on smartphones running either Android or iOS operating system. The installation, activation, and operating instructions can be found here:

Android: KB2277
iOS: KB2278

 

2. Restart your phone:

Power your device down completely and turn it back on. Usually this should be sufficient for text messages to start coming through. 

Please note that in some cases, such as roaming outside of your carrier's coverage (when abroad) you might not receive all messages.

 

3. Use Voice callback

If you do not receive your login authentication code after restarting your phone, you may select 'Voice' instead. You will then receive your login authentication code via an automated callback. Further instructions on how to use Voice callback can be found in IBKB 3396.

 

4. Check whether your phone carrier is blocking the SMS from IBKR

Some phone carriers automatically block IBKR text messages, as they are wrongly recognized as spam or undesirable content. According to your region, those are the services you can contact to check if a SMS filter is in place for your phone number:

In the US:

In India:

In China:

  • Call your phone carrier directly to check whether they are blocking IBKR messages

 

References:

 

How To Request an IBKR Debit Card

Overview: 

IB LLC individual and joint accounts (excluding IRA accounts) are now eligible to request an IBKR Debit Card through Account Management.

 

In order to request an IBKR Debit Card, first login to Client Portal/Account Management and select Transfer & Pay. Under Transfer & Pay, click the option for "Integrated Cash Management".

 

The IBKR Debit Card Summary screen will populate. At the top of the page you will see a button to "Apply Now". Click the button to start your IBKR Debit Mastercard application.

 

The application page will populate with the Customer Agreement along with an option to Select an Account to link to your IBKR Debit Card. Click the "Add/Edit Accounts" button to make your selection.

 

Your accounts will populate on the right side of the screen. Once you have made your selection, your selected account will be highlighted at the bottom of the right-hand window. Once you are ready to confirm the account, click the "Continue" button.

 

Scroll down to the bottom of the page where you will be prompted to agree to the terms set forth in the Customer Agreement by signing your name as it appears on the account. Click "Continue" to proceed.

 

The next screen will ask you to review the Cardholder Information. The information should all be correct as it uses the information from your IBKR account. If the information is not correct, you will need to go into your account and change any incorrect information. If the information is correct, click "Continue" to proceed.

 

Once you confirm your Cardholder Information, your application will be submitted. You will receive a confirmation with a reference number, along with activation instructions for when you receive your IBKR Debit Card in the mail.

 

 

 

Forex Execution Statistics

Overview: 

IBKR clients can now analyze the quality of their forex executions in comparison to forex trades by other IBKR customers through the FX Browser tool in Client Portal. The tool provides transaction data for the 15 forex transactions that occur immediately before and after in the same currency pair of the client's transaction.

Note:

The number of transactions may be limited to fewer than the stated 15 as the NFA also has placed a 15 minute window on the query. Meaning, if within a 15 minute window before and after the customer's execution there are fewer than 15 executions the customer's query will return only those executions which occurred within the time window.
 

Accessing the FX Browser Tool
To Access the FX Browser tool, login to Client Portal using the Login button on our website. Click the Help menu (question mark icon in the top right corner) followed by Support Center. Please note, at this time only data for the live account will be provided.

 

From there, select "See Trades on IBKR's FX Platform" from the list of Information & Tools:

 

Submitting a Query

When the FX Browser is launched, you will be presented with the following screen:

 

Please note that only Trade Date is a mandatory field in the query. When clicking on the Trade Date field, a calendar widget will populate and allow you to select your trade date. Only transactions from the last 6 months will be available to search.

 

Active customers may wish to limit the results by further selecting the currency pair, side or time of the execution.

Once the desired query has been entered, click on the Submit button.

The next screen will display the list of executions for the given account on the specified day. From there, you may select the execution you wish to receive the execution statistics on.

 

Once the execution you wish to view has been selected, click the "Download NFA Report" button.


 

Reading the Report
The results will be returned in a new tab and will contain the 15 executions before and 15 executions after the trade you selected on the previous screen. Per the note above, if fewer than 15 executions occurred in the 15 minute time frame only those executions will be displayed.

The query results will include the following information:

  • Execution date and time, as expressed in Eastern time
  • Side (buy or sell)
  • Quantity (of Transaction Currency)
  • Currency pair
  • Execution price
  • Commissions and other charges assessed by the FDM
  • Currency denomination of commissions

Your trade will be marked as Trade Number "0" and the trades before and after your trade will be numbered from 1 to 15.

 

Error Messages

If the search criteria you enter does not bring up any trade information, you will be presented with the following error message:

 

How to update the US Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) on your account

Background: 

If you have been informed or believe that your account profile contains an incorrect US SSN/ITIN, you may simply log into your Account Management to update this information. Depending on your taxpayer status, you can update your US SSN/ITIN by modifying one of the following documents:

1) IRS Form W9 (if you are a US tax resident and/or US citizen holding a US SSN/ITIN)

2) IRS Form W-8BEN (if you are a Non-US tax resident holding a US SSN/ITIN)

Please note, if your SSN/ITIN has already been verified with the IRS you will be unable to update the information. If however the IRS has not yet verified the ID, you will have the ability to update through Account Management. 

 

How to Modify Your W9/W8

1) To submit this information change request, first login to Account Management

2) Click on the Settings section followed by Account Settings

 

3) Find the Profile(s) section. Locate the User you wish to update and click on the Info button (the "i" icon) to the left of the User's name

 

4) Scroll down to the bottom where you will see the words Tax Forms. Next to it will be a link with the current tax form we have for the account. Click on this tax form to open it

 

5) Review the form. If your US SSN/ITIN is incorrect, click on the UPDATE button at the bottom of the page

 

6) Make the requisite changes and click the CONTINUE button to submit your request.

 

7) If supporting documentation is required to approve your information change request, you will receive a message.  Otherwise, your information change request should be approved within 24-48 hours.

如何验证您的手机号码

Overview: 

本文将向您说明如何验证您的手机号码。

如您在申请账户时未验证过您的手机号码，您可随时通过以下步骤完成验证：

  • 登录账户管理。
  • 在侧边栏菜单中，依次点击设置 和用户设置。点击手机号码对应的配置齿轮图标。如您使用的是传统账户管理，您可通过管理账户 -> 账户信息 -> 详情 -> 个人信息菜单，点击“修改”链接找到该板块。

  • 点击验证
  • 打开您手机的短信应用，您将看到我们发送给您的带有确认码的短信。
    注意：短信发送的时间有长有短，在某些情况下可能需要几分钟。
     
  • 在确认号码区域输入您收到的确认码 ，然后点击继续。
     
  • 如该确认码被接受，则“短信已验证”栏目下会出现一个绿色的勾。点击继续完成操作。
  • 如您的用户没有活跃的SLS设备，该用户将很快自动被纳入短信双因素验证项目。有关如何通过短信完成登录验证的说明，请见KB3196。
     

 

FATCA Procedures - Grantor Trust Tax Information Submission

Overview: 

Interactive Brokers is required to collect certain documentation from clients to comply with U.S. Foreign Account Tax Compliance Act (“FATCA”) and other international exchange of information agreements.

This guide contains instructions for a Trust to complete the online tax information and to electronically submit a W-9 or W-8BEN.

 

U.S. Tax Classification

Your U.S. income tax classification determines the tax form(s) required to document the account.

You must login to Account Management with the trust's primary username to access the Tax Form Collection page.

1.      Tax Form Collection

The Tax Form Collection page lets account holders review and update important tax-related information and lets account holders electronically fill out an IRS Form W-9 (U.S. taxpayers) and IRS Form W-8 (non-U.S. taxpayers).
 
Accessing the Tax Form Collection Page
 
a. Click Manage Account > Account Information > Tax Information > Tax Forms.
 
b. Click the Update Tax Forms button to access the Collection page.
The Tax Form Collection page opens, displaying a form with tax-related information that should already be completed. (Advisors and brokers can check the status of client updates to this page on the Dashboard Pending Items tab.
 
c.  Review the Trust’s information and update as required.
 
Confirm the primary tax residency of the trust beside the Tax Residency question, "In what country is the trust a resident for tax purposes?"  Select the appropriate country in the drop down menu.
 
 
Select in the Tax Residency drop down menu the applicable country.
 
d. Click Continue.
 

2.      Classification for US Tax Purposes

 
Confirming the Trust’s classification for U.S. purposes
 
a. Review the Trust’s status by confirming the question, “How are you classified for US tax purposes?” The answer is pre-filled based upon your information completed during the account application process. 
 
 
b. Click the Continue button to confirm the trust classification and complete the Form W-8 or W-9 for the entity. 
 
c. Click the Continue button to identify each Grantor. 
 

3.      Identify Grantors

 

a. Click Manage Account > Account Information > Tax Information > Tax Forms.

 
b. Click the Create button beside each grantor to send each user the applicable tax questionnaire and to submit the tax certification form (W-8 or W-9).  
 
Also, update the "Percentage of Ownership" to add up to 100%, if necessary.
 
 
 
 
c. Enter the required fields for the username and password for specified grantor and click the Continue button to complete the email delivery of the link.
 
 
 
We will then send the owner a link to complete the necessary tax form. This link will only be used for the collection of tax forms. You must provide the username and password to the Grantor as link will not contain them.   
 
Each Grantor must login with the username/password created and complete the pending tasks by going to Manage Account > Account Information > Tax Information > Tax Forms  > Update Tax Forms.
 
d. Click the Continue button upon creating and sending usernames to each Grantor.  
 
 
 
 
Disclaimer
This guide does not constitute tax or legal advice and Interactive Brokers cannot advise you on how to complete an IRS Forms W-8 or W-9.  Instructions are for information purposes only and do not address all possible scenarios. Please consult your tax professional if you are unsure how to complete.
 

我能否申请替换安全登录设备或临时安全代码？

IBKR致力于保护您的账户和账户资产，防止欺诈行为。安全登录系统则为您的账户提供了额外一层安全保障。出于安全考虑，所有替换安全设备申请都必须通过电话咨询并且只能在账户持有人或被授权使用者的身份经过本人口头核验后才能处理。需要立即登录账户和更换安全设备的客户，请致电IBKR客户服务恢复登录。

 

参考
  • KB69：有关临时密码有效期的信息
  • KB1131：安全登录系统概述
  • KB2636：安全设备相关信息与操作流程
  • KB2481：在多个使用者之间共享安全登录设备的相关说明
  • KB2545：退出后重新加入安全登录系统的相关说明
  • KB975：如何将安全设备退还给IB
  • KB2260：通过移动IBKR激活IB Key验证
  • KB2895：多重双因素系统（M2FS）
  • KB1861：安全设备费用信息

 

如何在线更改密码

Overview: 

能登录客户端的账户持有人可以依次选择设置>使用者设置，然后在“登录”部分点击“密码”旁边的齿轮图标来更改密码。 密码必须为6到40个字符长度，且至少包含一个字母和一个数字字符。

不能登录客户端的账户持有人可以通过在线密码重置工具更改密码。密码设置仍须遵循上述规则。您可以点击此处、或使用客户端登录窗口底部的“忘记密码？”链接或点击TWS登录失败时显示的链接请求重置密码。

  

IMPORTANT NOTE

只有较新的IBKR软件版本支持超过8个字符长度的密码。更多详情请参见客户端的密码重置页面。账户持有人也可以联系客户服务就更改密码获取帮助。出于安全目的，所有登录问题和密码相关请求只有在核实完账户持有人身份之后才会予以处理解决。

Links: 
Customer Service

盈透证券欢迎您

Overview: 

现在您的账户已完成入金并获批，您可以开始交易了。以下信息可以帮助您入门。

  1. 您的资金
  2. 设置您的账户以进行交易
  3. 如何交易
  4. 在全球范围进行交易
  5. 拓展您IB经验的五个要点

 

 

1. 您的资金
存款&取款基本信息。所有转账都通过您的账户管理进行管理
存款
首先，通过您的账户管理 > 资金 > 资金转账 > 转账类型：“存款”创建一个存款通知（如何创建存款通知）。 第二步，通知您的银行进行电汇转账，在存款通知中提供详细银行信息。
取款
通过您的账户管理 > 资金 > 资金转账 > 转账类型：“取款”创建一个取款指令（如何创建取款指令）
如果您通知要进行超出取款限额的取款，则会被视为异常取款，我们因此将需要匹配银行账户持有人和IB账户。如果目的地银行账户已被用作存款，那么取款将会被处理；否则，您必须联系客户服务并提供所需文件。
错误排查
存款：我的银行发出了资金，但我没有看到资金记入我的IB账户。可能的原因：
a) 资金转账需要1至4个工作日。
b) 存款通知缺失。您必须通过账户管理创建存款通知并向客户服务发送一条咨询单。
c) 修改详情缺失。转账详情中缺失您的姓名或IB账户号码。您必须联系您的银行索取完整的修改详情。
d) IB发起的ACH存款7个工作日内限额为10万美元。如果您开立的是初始要求为11万美元的投资组合保证金账户，最好选择电汇存款以减少您第一笔交易的等待时间。如果选择ACH，会需要等待近2周时间，或者可以选择临时升级至RegT。
取款：我已经请求了取款，但我没有看到资金记入我的银行账户。可能的原因：
a) 资金转账需要1至4个工作日。
b) 被拒。超出最大取款限额。请检查您账户的现金余额。注意，出于监管要求，存入资金时会有三天置存期，之后才可以被取出。
c) 您的银行退回了资金。可能是因为接收银行账户与汇款银行账户名称不匹配。

 

2. 设置您的账户以进行交易
现金与保证金账户的区别：如果您选择快速申请，默认您的账户类型为配备美国股票许可的现金账户。如果您想使用杠杆并以保证金交易，参见此处如何升级为RegT保证金账户
交易许可
为了能够交易特定国家的某一特定资产类别，您需要通过账户管理获得该资产类别的交易许可。请注意，交易许可是免费的。但您可能需要签署当地监管部门所要求的风险披露。如何请求交易许可
市场数据
如果想获取某一特定产品/交易所的实时市场数据，您需要订阅交易所收费的市场数据包。如何订阅市场数据
市场数据助手会帮助您选择正确的数据包。请观看该视频，其解释了市场数据助手是如何工作的。
客户可以通过从未订阅的代码行点击免费延时数据按钮选择接收免费的延时市场数据。
顾问账户
请阅读用户指南顾问入门指南。在这里，您可以看到如何向您的顾问账户创建其他使用者以及如何授予其访问权限等等。

 

3. 如何交易

如果想学习如何使用我们的交易平台，您可以访问交易者大学。在这里您可以找到我们以10种语言提供的实时与录制网研会以及有关交易平台的课程与文档。
交易者工作站（TWS）
要求更高级交易工具的交易者可以使用我们做市商设计的交易者工作站（TWS）。TWS有着便于操作的电子表格式界面，可优化您的交易速度和效率，支持60多种定单类型，配备可适应任何交易风格的特定任务交易工具，并可实时监控账户余额与活动。试试两种不同模式：
魔方TWS：直观可用性，简便的交易准入，定单管理，自选列表与图表全部在一个窗口呈现。
标准模式TWS：为需要更高级工具与算法的交易者提供高级定单管理。
基本描述与信息 / 快速入门指南 / 用户指南
互动课程：TWS基础 / TWS设置 / 魔方TWS
如何下单交易：标准模式TWS视频 / 魔方TWS视频
交易工具：基本描述与信息 /  用户指南
要求：如何安装适用于Windows的Java / 如何安装适用于MAC的Java / 需打开端口4000和4001
登录TWS / 下载TWS
网络交易者（WebTrader）
偏好干净简洁界面的交易者可以使用我们基于HTML的网络交易者。网络交易者便于查看市场数据、提交定单以及监控您的账户与执行。从各浏览器使用最新版本网络交易者
快速入门指南 / 网络交易者用户指南
简介：网络交易者视频
如何下单交易：网络交易者视频
登录网络交易者
移动交易者（MobileTrader）
我们的移动解决方案可供您随时随地用您的IB账户进行交易。IB TWS iOS版和IB TWS BlackBerry版是为这些型号定制设计的，而通用的移动交易者支持大多数其他智能手机。
基本描述与信息
定单类型 可用定单类型与描述 / 视频 / 课程 / 用户指南
模拟交易 基本描述与信息 / 如何获得模拟交易账户
一旦您的模拟交易账户创建成功，您便可用模拟交易账户分享您真实账户的市场数据：账户管理 > 管理账户 > 设置 > 模拟交易

 
4. 在全球范围进行交易
IB账户为多币种账户。您的账户可以同时持有不同的货币，可供您从一个账户交易全球范围内的多种产品。
基础货币
您的基础货币决定了您报表的转换货币以及用于确定保证金要求的货币。基础货币在您开立账户时决定。客户随时可通过账户管理改变其基础货币。
我们不会自动将货币转换为您的基础货币
货币转换必须由客户手动完成。在该视频中，您可以学习如何进行货币转换。
要开仓以您账户所不持有之货币计价的头寸，您可以有以下两种选择：
A) 货币转换。
B) IB保证金贷款。（对现金账户不可用）
请查看该课程，其解释了外汇交易方法。

 

5. 拓展您IB经验的五个要点
1. 合约搜索
在这里，您会找到我们的所有产品、代码与说明。
2. IB知识库
IB知识库包含了一系列术语、指导性文章、错误排查技巧以及指南，旨在帮助IB客户管理其IB账户。只需在搜索按钮输入您想要了解的内容，您便会得到答案。
3. 账户管理
我们的交易平台可供您访问市场，账户管理则可供您访问自己的IB账户。使用账户管理可管理账户相关任务，如存入或取出资金、查看您的报表、修改市场数据与新闻订阅、更改交易许可并验证或更改您的个人信息。
登录账户管理 / 账户管理快速入门指南 / 账户管理用户指南
4. 安全登录系统
为向您提供最高级别的在线安全，盈透证券推出了安全登录系统（SLS），通过安全登录系统访问账户需要进行双因素验证。双因素验证旨在于登录时采用两项安全因素确认您的身份：1)您的用户名与密码组合；和2)生成随机、一次性安全代码的安全设备。因为登录账户需要既知晓您的用户名/密码又持有实物安全设备，所以参加安全登录系统基本上可以杜绝除您之外的其他任何人访问您账户的可能性。
如何激活您的安全设备 / 如何获取安全代码卡 / 如何退还安全设备
如果忘记密码或丢失安全代码卡，请联系我们获取即时帮助。
5. 报表与报告
我们的报表与报告方便查看和进行自定义，覆盖了您盈透账户的方方面面。如何查看活动报表

 

Delivery Settings for Shareholder Materials

IBKR’s default setting for distributing shareholder communications (e.g., proxy materials and annual reports) from U.S. and Canadian issuers is electronic delivery. Under this method the account holder will receive an email notice when information becomes available for a security they hold from our processing agent, Mediant Communications. This notification will provide the necessary links for accessing the information and voting through the Internet in lieu of receiving these documents via postal service. The technology which you will need to secure the information includes access to the Internet and a web browser supporting secure connections. In addition, you will need to be able to read the documents online and print a copy provided your system supports documents in a PDF format.

 

Other items of note:

 -  We recommend that you add the following addresses to your email address book to minimize the possibility of communications being routed to your junk folder or rejected by your email provider as spam: InteractiveBrokers@proxydocs.com, InteractiveBrokers@investorelections.com, InteractiveBrokers@proxypush.com, InteractiveBrokers@prospectusdocs.com.
 
-  Issuers reserve the right, and are sometimes required by regulation, to send certain shareholder communications via postal mail regardless of the account holder’s preference for electronic delivery. This will most often be the case for interim or special meetings or for contested voting matters.
 
-  Account holders may withdraw their consent to electronic delivery and revert to postal delivery at any time by submitting a request through the Message Center located within Client Portal. Note that changes to delivery settings are not applied to shareholder materials where the record date has already been sent. Account holders may, therefore, continue to receive deliveries for certain securities via the existing method for a period of 2 to 4 weeks after requesting a change.
 

-  The information above applies solely to shareholder communications associated with U.S. and Canadian issuers. The delivery of communications for securities issued outside of these two countries is typically electronic, but managed directly by the issuer or its agent (i.e., not Mediant). 

 

See also: Non-Objecting Beneficial Owner (NOBO)

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