Je souhaite activer l'authentification IBKR Mobile (IB Key) pour Android avec le QR code du Portail Client
Conditions d'utilisation :
- Votre téléphone Android ne doit pas avoir été débridé.
- La version du système d'exploitation doit être 6.0 ou ultérieure.
Vous pouvez télécharger l'application IBKR Mobile directement sur votre smartphone depuis
Google Play Store , 360 Mobile Assistant ou Baidu Mobile Assistant.
Instructions :
1) Touchez l'application Play Store
sur votre téléphone Android.
2) Touchez la barre de recherche en haut, tapez IBKR Mobile puis touchez la loupe pour chercher.
Image 2
3) Recherchez l'appli IBKR Mobile d'Interactive Brokers Group, puis touchez Installer à droite.
Image 3
4) Une fois l'installation terminée, appuyez sur Ouvrir pour lancer l'application IBKR Mobile.
Image 4
5) Touchez ENREGISTREMENT AUTHENTIFICATION À DEUX FACTEURS
Image 5
6) Touchez N° de session
Image 6
7) Touchez QR CODE
Image 7
8) Touchez Autoriser si on vous demande la permission d'utiliser la caméra du téléphone.
Image 8
9) Pointez l'appareil photo de votre téléphone vers le QR Code. Vous n'aurez pas besoin de « prendre une photo ». Lorsque le code sera net, il sera pris automatiquement. Si votre téléphone ne reconnaît pas le QR Code, essayez de rapprocher ou d'éloigner votre téléphone du QR Code pour le rendre net. Si votre téléphone ne reconnaît toujours pas le QR Code, veuillez consulter la section Problèmes possibles et solutions à la fin de cet article.
Image 9
10) Créez un code PIN de votre choix, puis touchez ACTIVER. Le code PIN doit être composé de 4 à 6 caractères (lettres, chiffres et caractères spéciaux autorisés). Touchez +PIN Instructions ou consultez KB2269 pour plus d'instructions.
Image 10
11) Vous recevrez un message confirmant l'activation de l'authentification IBKR Mobile (IB Key). Touchez TERMINÉ pour finir la procédure
Image 11
Problèmes possibles et solutions
- Mon smartphone n'a pas pu lire le QR code. Que faire ?
Assurez-vous d'avoir bien activé la fonction « Scan des QR codes » dans les paramètres d'appareil photo de votre smartphone (Image 12)
Image 12
- Mon téléphone active la caméra frontale. Comment passer à la caméra arrière ?
Il y existe normalement un bouton spécifique dans l'affichage caméra pas passer de l'objectif frontal à l'objectif arrière (Image 13)
Image 13
- Lors de l'activation de l'authentification IBKR Mobile (IB Key), je reçois un message d'erreur « Une erreur est survenue. Veuillez réessayer. »
Image 14
Ce message d'erreur (Figure 14) peut indiquer que vous essayer d'activer l'authentification IBKR Mobile (IB Key) qui a déjà été activée. Veuillez essayer de vous connecter au Portail Client de nouveau. Si vous recevez une notification sur votre smartphone quand vous aurez saisi vos identifiants et que vous pouvez terminer le processus d'authentification quand vous touchez la notification, cela signifie que l'authentification IBKR Mobile (IB Key) est déjà activée et que vous n'avez pas besoin de suivre les étapes de cet article.
Sinon, le message d'erreur peut être affiché lorsque le QR code dans le Portail Client a déjà été utilisé pour tenter une activation et a expiré. Dans ce cas, veuillez vous déconnecter du Portail Client et vous reconnecter pour obtenir un nouveau QR code.
Références :
- Consultez KB2260 pour des instructions sur l'activation et le fonctionnement de l'authentification IBKR Mobile (IB Key).
- Consultez les instructions KB2748 pour savoir comment récupérer l'authentification IBKR Mobile (IB Key).
- Consultez KB3236 pour des instructions sur l'activation des notification pour l'appli IBKR Mobile.
- Consultez KB3234 pour des solutions si vous ne recevez pas les notifications IBKR Mobile (IB Key).
- Consultez KB3073 pour des instructions pour transférer l'authentification IBKR Mobile (IB Key) vers un nouveau smartphone.
Je souhaite activer l'authentification IBKR Mobile (IB Key) pour iPhone avec le QR code du Portail Client
Vous avez peut-être vu un QR Code en vous connectant au Portail Client. Dans cet article, nous expliquons les étapes pour activer l'authentification IBKR Mobile (IB Key) en utilisant ce code.
1) Connectez-vous au Portail Client. Vous verrez une barrière vous invitant à activer l'authentification IBKR Mobile (IB Key) en scannant le QR Code :
Image 1
2) Sur votre smartphone, ouvrez l'appli Appareil photo.
Image 2
3) Pointez l'appareil photo de votre téléphone vers le QR Code. Vous n'aurez pas besoin de « prendre une photo ». Lorsque le code sera net, il sera pris automatiquement. Si votre téléphone ne reconnaît pas le QR Code, essayez de rapprocher ou d'éloigner votre téléphone du QR Code pour le rendre net. Si votre téléphone ne reconnaît toujours pas le QR Code, veuillez consulter la section Problèmes possibles et solutions à la fin de cet article.
Image 3
4) Si votre appareil a pu lire le QR code, une bannière apparaîtra en haut de l'écran de votre téléphone.
- Si la bannière vous demande d'ouvrir le site IBKR dans le navigateur de votre téléphone (voir Image 4.1), veuillez passer directement à l'étape 5)
- Si la bannière vous demande d'ouvrir l'appli IBKR Mobile (voir Image 4.2), veuillez passer à l'étape 8)
Image 4.1 Image 4.2
5) Touchez la bannière en haut de l'écran de votre smartphone, qui vous demande d'ouvrir le site d'IBKR. Vous serez redirigé vers l'AppStore.
Image 5
6) Touchez le bouton de téléchargementOBTENIR pour installer IBKR Mobile sur votre téléphone.
Image 6
7) Quand l'installation est terminée n'ouvrez pas l'appli IBKR Mobile. Ouvrez votre appareil photo et dirigez-le vers le QR code affiché dans le Portail Client.
Image 7
8) Touchez la bannière en haut de l'écran de votre smartphone, qui vous demande d'ouvrir le site d'IBKR.
Image 8
9) Touchez Autoriser si on vous demande d'autoriser ou non les notifications pour IBKR Mobile.
Image 9
10) Il vous sera demandé de fournir l'élément de sécurité que vous utilisez pour déverrouiller votre téléphone (FaceID, empreinte digitale ou code de sécurité).
Image 10
11) Vous recevrez un message confirmant l'activation de l'authentification IBKR Mobile (IB Key). Touchez Terminé pour finir la procédure
Image 11
Problèmes possibles et solutions
- Mon smartphone n'a pas pu lire le QR code. Que faire ?
Assurez-vous d'avoir bien activé la fonction « Scan des QR codes » dans les paramètres d'appareil photo de votre smartphone.
Image 12
- Mon téléphone active la caméra frontale. Comment passer à la caméra arrière ?
Il y existe normalement un bouton spécifique dans l'affichage caméra pas passer de l'objectif frontal à l'objectif arrière.
Image 13
- Lors de l'activation de l'authentification IBKR Mobile (IB Key), je reçois un message d'erreur « Une erreur est survenue. Veuillez réessayer. »
Image 14
Ce message d'erreur peut indiquer que vous essayer d'activer l'authentification IBKR Mobile (IB Key) qui a déjà été activée. Veuillez essayer de vous connecter au Portail Client de nouveau. Si vous recevez une notification sur votre smartphone quand vous aurez saisi vos identifiants et que vous pouvez terminer le processus d'authentification quand vous touchez la notification, cela signifie que l'authentification IBKR Mobile (IB Key) est déjà activée et que vous n'avez pas besoin de suivre les étapes de cet article.
Sinon, le message d'erreur peut être affiché lorsque le QR code dans le Portail Client a déjà été utilisé pour tenter une activation et a expiré. Dans ce cas, veuillez vous déconnecter du Portail Client et vous reconnecter pour obtenir un nouveau QR code.
Références :
- Consultez KB2260 pour des instructions sur l'activation et le fonctionnement de l'authentification IBKR Mobile (IB Key).
- Consultez les instructions KB2748 pour savoir comment récupérer l'authentification IBKR Mobile (IB Key).
- Consultez KB3236 pour des instructions sur l'activation des notification pour l'appli IBKR Mobile.
- Consultez KB3234 pour des solutions si vous ne recevez pas les notifications IBKR Mobile.
- Consultez KB3073 pour des instructions pour transférer l'authentification IBKR Mobile (IB Key) vers un nouveau smartphone.
I am unable to scan the QR Code in Client Portal. How can I add a User to IBKR Mobile Authentication (IB Key) for Android?
Requirements:
- The IBKR Mobile app must be installed and IBKR Mobile Authentication (IB Key) already activated on this Android device.
- For more information on the installation and activation on Android devices, please consult KB2277.
Instructions:
1) On your Android device, open the IBKR Mobile app.
1.a) If the app opens with the login screen (Figure 1), tap on Services on the top-left corner (red arrow) and proceed with step 2)
1.b) If the app opens with your Home Page, Portfolio, Watchlists, or similar, tap on More on the top-left corner (Figure 2). Then tap on Two-Factor Authentication (Figure 3), followed by Add User (Figure 4) and proceed with step 3)
Figure 1 Figure 2 Figure 3
Figure 4
2) Tap on AUTHENTICATE (Figure 5) and then on Add User (Figure 6).
Figure 5 Figure 6
3) Read the instructions and then tap on SESSION ID (Figure 7).
Figure 7
4) Type the alphanumeric string present below the QR code in the Session ID field (Figure 8).
Figure 8
.png)
5) Provide your PIN then tap ACTIVATE (Figure 9).
Figure 9
6) You will receive a message indicating the successful activation of IBKR Mobile Authentication (IB Key). Tap DONE to confirm (Figure 10).
Figure 10
Possible Issues and Solutions
- During the IBKR Mobile Authentication (IB Key) activation, I receive an error message "An error has occurred. Please try again."
Figure 11
This error message (Figure 11) may indicate you are attempting to activate the IBKR Mobile Authentication (IB Key) for a user which was already enrolled. Please try to log that user in to the Client Portal again. If you receive a notification on your smartphone once you have entered the credentials and you are able to complete the authentication once you tap on that notification, then the user was already enrolled and you no longer need to follow the steps on this article.
Alternatively, the error message may be displayed when the QR code shown in the Client Portal was already used to attempt an activation and is expired. In this case, please log out of the Client Portal and log back in to obtain a fresh QR code.
I am unable to scan the QR Code in Client Portal. How can I add a User to IBKR Mobile Authentication (IB Key) for iPhone?
Requirements:
- The IBKR Mobile app must be installed and IBKR Mobile Authentication (IB Key) already activated on this iOS device.
- For more information on the installation and activation on iOS devices, please refer to KB2278.
Instructions:
1) On your iOS device, open the IBKR Mobile app.
1.a) If the app opens with the login screen (Figure 1), tap on Services on the top-left corner (red arrow) and proceed with step 2)
1.b) If the app opens with your Home Page, Portfolio, Watchlists, or similar, tap on More on the bottom-right corner (Figure 2). Then tap on Two-Factor Authentication (Figure 3), followed by Add User (Figure 4) and proceed with step 3)
Figure 1 Figure 2 Figure 3
Figure 4
2) Tap on Authenticate (Figure 5) and then on Add User (Figure 6).
Figure 5 Figure 6
3) Tap Setup IB Key using QR code (Figure 7).
Figure 7
4) Type the alphanumeric string present below the QR code in the Activation Code field (Figure 8).
Figure 8
8) Tap Activate IB Key (Figure 9).
Figure 9
9) You will receive a message indicating the successful activation of IBKR Mobile Authentication (IB Key). Tap DONE to confirm (Figure 10).
Figure 10
Possible issues and solutions
- During the IBKR Mobile Authentication (IB Key) activation, I receive an error message "An error has occurred. Please try again."
Figure 11
This error message (Figure 11) may indicate you are attempting to activate the IBKR Mobile Authentication (IB Key) for a user which was already enrolled. Please try to log that user in to the Client Portal again. If you receive a notification on your smartphone once you have entered the credentials and you are able to complete the authentication once you tap on that notification, then the user was already enrolled and you no longer need to follow the steps on this article.
Alternatively, the error message may be displayed when the QR code shown in the Client Portal was already used to attempt an activation and is expired. In this case, please log out of the Client Portal and log back in to obtain a fresh QR code.
References:
- See KB2260 for instruction on how to activate and operate IBKR Mobile Authentication (IB Key).
- See KB2748 for instructions on how to recover IBKR Mobile Authentication (IB Key).
- See KB3236 for instructions on how to enable notifications for the IBKR Mobile app.
- See KB3234 for troubleshooting missing IBKR Mobile notifications.
- See KB3073 for instructions on how to migrate the IBKR Mobile Authentication (IB Key) to a new smartphone.
I want to add a User to IBKR Mobile Authentication (IB Key) for Android with the QR Code from Client Portal
Requirements:
- The IBKR Mobile app must be installed and IBKR Mobile Authentication (IB Key) already activated on this Android device.
- For more information on the installation and activation on Android devices, please consult the IBKR Knowledge Base.
Instructions:
1) On your Android device, open the IBKR Mobile app.
1.a) If the app opens with the login screen (Figure 1), tap on Services on the top-left corner (red arrow) and proceed with step 2)
1.b) If the app opens with your Home Page, Portfolio, Watchlists, or similar, tap on More on the top-left corner (Figure 2). Then tap on Two-Factor Authentication (Figure 3), followed by Add User (Figure 4) and proceed with step 3)
Figure 1 Figure 2 Figure 3
Figure 4
2) Tap on Authenticate (Figure 5) and then on Add User (Figure 6).
Figure 5 Figure 6
3) Read the instructions and then tap on SESSION ID (Figure 7).
Figure 7
4) Tap QR CODE (Figure 8).
Figure 8
5) Tap Allow if asked for permission to use the phone camera (Figure 9).
Figure 9
6) Point the lens of your smartphone camera towards the QR code (Figure 10). You don't need to "take a picture." When the code is in focus, it is automatically captured. If your phone does not seem to recognize the QR code try to move your phone closer or farther away to the QR code in order to gain focus. If your phone does not recognize the QR code, please see the section Possible Issues and solutions at the bottom of this article.
Figure 10
7) Provide your PIN then tap on ACTIVATE (Figure 11).
Figure 11
8) You will receive a message indicating the successful activation of IBKR Mobile Authentication (IB Key). Tap DONE to confirm (Figure 12).
Figure 12
Possible issues and solutions
- My smartphone did not manage to read the QR code. What should I do?
Make sure you have activated the switch "Scan QR codes" from the Camera Settings of your smartphone (Figure 13).
Figure 13
- My phone activates the front camera. How can I switch to the rear one?
Usually there is a specific button in the camera view to switch from front to rear lenses (Figure 14).
Figure 14
- During the IBKR Mobile Authentication (IB Key) activation, I receive an error message "An error has occurred. Please try again."
Figure 15
This error message (Figure 15) may indicate you are attempting to activate the IBKR Mobile Authentication (IB Key) for a user which was already enrolled. Please try to log that user in to the Client Portal again. If you receive a notification on your smartphone once you have entered the credentials and you are able to complete the authentication once you tap on that notification, then the user was already enrolled and you no longer need to follow the steps on this article.
Alternatively, the error message may be displayed when the QR code shown in the Client Portal was already used to attempt an activation and is expired. In this case, please log out of the Client Portal and log back in to obtain a fresh QR code.
References:
- See KB2260 for instruction on how to activate and operate IBKR Mobile Authentication (IB Key).
- See KB2748 for instructions on how to recover IBKR Mobile Authentication (IB Key).
- See KB3236 for instructions on how to enable notifications for the IBKR Mobile app.
- See KB3234 for troubleshooting missing IBKR Mobile notifications.
- See KB3073 for instructions on how to migrate the IBKR Mobile Authentication (IB Key) to a new smartphone.
I want to add a User to IBKR Mobile Authentication (IB Key) for iPhone with the QR Code from Client Portal
Requirements:
- The IBKR Mobile app must be installed and IBKR Mobile Authentication (IB Key) already activated on this iOS device.
- For more information on the installation and activation on iOS devices, please refer to the IBKR Knowledge Base.
Instructions:
1) On your iOS device, open the IBKR Mobile app.
1.a) If the app opens with the login screen (Figure 1), tap on Services on the top-left corner (red arrow) and proceed with step 2)
1.b) If the app opens with your Home Page, Portfolio, Watchlists, or similar, tap on More on the bottom-right corner (Figure 2). Then tap on Two-Factor Authentication (Figure 3), followed by Add User (Figure 4) and proceed with step 3)
Figure 1 Figure 2 Figure 3
Figure 4
2) Tap on Authenticate (Figure 5) and then on Add User (Figure 6).
Figure 5 Figure 6
3) Tap Setup IB Key using QR code (Figure 7).
Figure 7
4) Tap Launch Camera (Figure 8).
Figure 8
5) Tap OK if you are asked for permission to use camera (Figure 9).
Figure 9
6) Point the lens of your smartphone camera towards the QR code (Figure 10). You don't need to "take a picture." When the code is in focus, it is automatically captured. If your phone does not seem to recognize the QR code try to move your phone closer or farther away to the QR code in order to gain focus. If your phone does not recognize the QR code, please see the section Possible Issues and solutions at the bottom of this article.
Figure 10
7) You will be asked to provide the security element you use to unlock your phone (FaceID, Fingerprint or Passcode). Please provide it (Figure 11).
Figure 11
8) You will receive a message indicating the successful activation of IBKR Mobile Authentication (IB Key). Tap Done to confirm (Figure 12).
Figure 12
Possible issues and solutions
- My smartphone did not manage to read the QR code. What should I do?
Make sure you have activated the switch "Scan QR codes" from the Camera Settings of your smartphone (Figure 13).
Figure 13
- My phone activates the front camera. How can I switch to the rear one?
Usually there is a specific button in the camera view to switch from front to rear lenses (Figure 14).
Figure 14
- During the IBKR Mobile Authentication (IB Key) activation, I receive an error message "An error has occurred. Please try again."
Figure 15
This error message (Figure 15) may indicate you are attempting to activate the IBKR Mobile Authentication (IB Key) for a user which was already enrolled. Please try to log that user in to the Client Portal again. If you receive a notification on your smartphone once you have entered the credentials and you are able to complete the authentication once you tap on that notification, then the user was already enrolled and you no longer need to follow the steps on this article.
Alternatively, the error message may be displayed when the QR code shown in the Client Portal was already used to attempt an activation and is expired. In this case, please log out of the Client Portal and log back in to obtain a fresh QR code.
References:
- See KB2260 for instruction on how to activate and operate IBKR Mobile Authentication (IB Key).
- See KB2748 for instructions on how to recover IBKR Mobile Authentication (IB Key).
- See KB3236 for instructions on how to enable notifications for the IBKR Mobile app.
- See KB3234 for troubleshooting missing IBKR Mobile notifications.
- See KB3073 for instructions on how to migrate the IBKR Mobile Authentication (IB Key) to a new smartphone.
I am unable to scan the QR Code in Client Portal. How can I activate IBKR Mobile Authentication (IB Key) for iPhone?
Requirements:
- Your iOS device must have Touch ID (fingerprint reader) or Face ID (facial recognition).
- The device's Operating System version must be iOS 11.0 or later.
- The device must have either Touch ID, Face ID or Passcode enabled. Touch ID or Face ID is the recommended choice. Refer to Set up Touch ID or Set up Face ID for directions.
You can download IBKR Mobile app on your iPhone directly from the App Store.
Instructions:
1) On your iPhone tap the App Store 
icon.
2) Tap the Search icon (magnifying glass) in the lower right corner,
Figure 2
3) Tap in the search bar at the top, type IBKR Mobile. The search results should automatically appear below the search box.
Figure 3
4) Select the IBKR Mobile from Interactive Brokers LLC and tap on the download icon GET (if prompted, enter your Apple ID password or provide your FaceID / Fingerprint).
Figure 4
.png)
5) Once the installation has completed, tap OPEN to launch the IBKR Mobile app.
Figure 5
6) Tap Setup IB Key using QR code.
Figure 6
7) Type the alphanumeric string present below the QR code in the Activation Code field.
Figure 7
8) Tap Activate IB Key
9) You will receive a message confirming the successful activation of IBKR Mobile Authentication (IB Key). Tap DONE to complete the procedure
Figure 9
References:
- See KB2260 for instruction on how to activate and operate IBKR Mobile Authentication (IB Key).
- See KB2748 for instructions on how to recover IBKR Mobile Authentication (IB Key).
- See KB3236 for instructions on how to enable notifications for the IBKR Mobile app.
- See KB3234 for troubleshooting missing IBKR Mobile notifications.
- See KB3073 for instructions on how to migrate the IBKR Mobile Authentication (IB Key) to a new smartphone.
I am unable to scan the QR Code in Client Portal. How can I activate IBKR Mobile Authentication (IB Key) for Android?
Requirements:
- Your Android Phone must not be rooted.
- The Android OS version must be 6.0 or later.
You can download the IBKR Mobile app on your smartphone directly from;
Google Play Store , 360 Mobile Assistant or Baidu Mobile Assistant.
Instructions:
1) On your Android phone tap on the Play Store 
app.
2) Tap on the search bar at the top, type IBKR Mobile then tap the magnifying glass to search.
Figure 2
3) Locate and select the app IBKR Mobile from Interactive Brokers Group, then tap on Install to the right.
Figure 3
4) Once the installation completes, tap on Open to launch the IBKR Mobile app.
Figure 4
5) Tap REGISTER TWO-FACTOR
Figure 5
6) Tap SESSION ID
Figure 6
7) Type the alphanumeric string present below the QR code in the Session ID field
Figure 7
8) Create a PIN of your preference then tap ACTIVATE. The PIN must be at least 4 and up to 6 characters (letters, numbers and special characters allowed). Tap +PIN Guidelines or refer to KB2269 for additional guidelines.
Figure 8
9) You will receive a message confirming the successful activation of IBKR Mobile Authentication (IB Key). Tap DONE to complete the procedure
Figure 9
Possible Issues and Solutions
- During the IBKR Mobile Authentication (IB Key) activation, I receive an error message "An error has occurred. Please try again."
Figure 14
This error message (Figure 14) may indicate you are attempting to activate an IBKR Mobile Authentication (IB Key) instance that is already activated. Please try to log in to the Client Portal again. If you receive a notification on your smartphone once you have entered the credentials and you are able to complete the authentication once you tap on that notification, then your IBKR Mobile Authentication (IB Key) instance is already activated and you no longer need to follow the steps on this article.
Alternatively, the error message may be displayed when the QR code shown in the Client Portal was already used to attempt an activation and is expired. In this case, please log out of the Client Portal and log back in to obtain a fresh QR code.
References:
- See KB2260 for instruction on how to activate and operate IBKR Mobile Authentication (IB Key).
- See KB2748 for instructions on how to recover IBKR Mobile Authentication (IB Key).
- See KB3236 for instructions on how to enable notifications for the IBKR Mobile app.
- See KB3234 for troubleshooting missing IBKR Mobile notifications.
- See KB3073 for instructions on how to migrate the IBKR Mobile Authentication (IB Key) to a new smartphone.
I want to activate IBKR Mobile Authentication (IB Key) for Android with the QR Code from Client Portal
Requirements:
- Your Android Phone must not be rooted.
- The Android OS version must be 6.0 or later.
You can download the IBKR Mobile app on your smartphone directly from;
Google Play Store , 360 Mobile Assistant or Baidu Mobile Assistant.
Instructions:
1) On your Android phone tap on the Play Store app.
2) Tap on the search bar at the top, type IBKR Mobile then tap the magnifying glass to search.
Figure 2
3) Locate and select the app IBKR Mobile from Interactive Brokers Group, then tap on Install to the right.
Figure 3
4) Once the installation completes, tap on Open to launch the IBKR Mobile app.
Figure 4
5) Tap REGISTER TWO-FACTOR
Figure 5
6) Tap SESSION ID
Figure 6
7) Tap QR CODE
Figure 7
8) Tap Allow if asked for permission to use the phone camera.
Figure 8
9) Point the lens of your smartphone camera towards the QR code. You don't need to "take a picture." When the code is in focus it is automatically captured. If your phone does not seem to recognize the QR code try to move your phone closer or farther away to the QR code in order to gain focus. If your phone does not recognize the QR code, please see the section Possible Issues and solutions at the bottom of this article.
Figure 9
10) Create a PIN of your preference then tap ACTIVATE. The PIN must be at least 4 and up to 6 characters (letters, numbers and special characters allowed). Tap +PIN Guidelines or refer to KB2269 for additional guidelines.
Figure 10
11) You will receive a message confirming the successful activation of IBKR Mobile Authentication (IB Key). Tap DONE to complete the procedure
Figure 11
Possible issues and solutions
- My smartphone did not manage to read the QR code. What should I do?
Make sure you have activated the switch "Scan QR codes" from the Camera Settings of your smartphone (Figure 12)
Figure 12
- My phone activates the front camera. How can I switch to the rear one?
Usually there is a specific button in the camera view to switch from front to rear lenses (Figure 13)
Figure 13
- During the IBKR Mobile Authentication (IB Key) activation, I receive an error message "An error has occurred. Please try again."
Figure 14
This error message (Figure 14) may indicate you are attempting to activate an IBKR Mobile Authentication (IB Key) instance that is already activated. Please try to log in to the Client Portal again. If you receive a notification on your smartphone once you have entered the credentials and you are able to complete the authentication once you tap on that notification, then your IBKR Mobile Authentication (IB Key) instance is already activated and you no longer need to follow the steps on this article.
Alternatively, the error message may be displayed when the QR code shown in the Client Portal was already used to attempt an activation and is expired. In this case, please log out of the Client Portal and log back in to obtain a fresh QR code.
References:
- See KB2260 for instruction on how to activate and operate IBKR Mobile Authentication (IB Key).
- See KB2748 for instructions on how to recover IBKR Mobile Authentication (IB Key).
- See KB3236 for instructions on how to enable notifications for the IBKR Mobile app.
- See KB3234 for troubleshooting missing IBKR Mobile notifications (IB Key).
- See KB3073 for instructions on how to migrate the IBKR Mobile Authentication (IB Key) to a new smartphone.
I want to activate IBKR Mobile Authentication (IB Key) for iPhone with the QR Code from Client Portal
You may have seen a QR code when you logged into Client Portal. In this article we will cover the steps for activating IBKR Mobile Authentication (IB Key) using that code.
1) Log into Client Portal. You will see a banner recommending that you activate IBKR Mobile Authentication (IB Key) by scanning the accompanying QR Code:
Figure 1
2) On your smartphone, launch the "Camera" app.
Figure 2
3) Point the lens of your smartphone camera towards the QR code. You don't need to "take a picture." When the code is in focus it is automatically captured. If your phone does not seem to recognize the QR code try to move your phone closer or farther away to the QR code in order to gain focus. If your phone does not recognize the QR code, please see the section Possible Issues and solutions at the bottom of this article.
Figure 3
4) If your device was able to read the QR code successfully, you will see a banner on the top of your smartphone screen.
- If the banner asks you to open the IBKR web site on your smartphone browser (as in Figure 4.1), please proceed directly to next step, 5)
- If the banner asks you to open the IBKR Mobile app (as in Figure 4.2), please jump to step 8)
Figure 4.1 Figure 4.2
5) Tap on the banner on the top of your smartphone screen, asking you to open the IBKR Web site. You will be redirected to the AppStore.
Figure 5
6) Tap the download icon GET to install IBKR Mobile on your phone.
Figure 6
7) Once the installation is complete, do not launch the IBKR Mobile app. Open your camera and again focus on the QR code displayed in Client Portal.
Figure 7
8) Tap on the banner on the top of your screen, asking you to open the IBKR Mobile app.
Figure 8
9) Tap Allow if asked whether to allow or disallow notifications for IBKR Mobile.
Figure 9
10) You will be asked to provide the security element you use to unlock your phone (FaceID, Fingerprint or Passcode).
Figure 10
11) You will receive a message confirming the successful activation of IBKR Mobile Authentication (IB Key). Tap Done to complete the procedure
Figure 11
Possible issues and solutions
- My smartphone did not manage to read the QR code. What should I do?
Make sure you have activated the switch "Scan QR codes" from the Camera Settings of your smartphone.
Figure 12
- My phone activates the front camera. How can I switch to the rear one?
Usually there is a specific button in the camera view to switch from front to rear lenses.
Figure 13
- During the IBKR Mobile Authentication (IB Key) activation, I receive an error message "An error has occurred. Please try again."
Figure 14
This error message may indicate you are attempting to activate an IBKR Mobile Authentication (IB key) instance that is already activated. Please try to log in to the Client Portal again. If you receive a notification on your smartphone once you have entered the credentials and you are able to complete the authentication once you tap on that notification, then your IBKR Mobile Authentication (IB Key) instance is already activated and you no longer need to follow the steps on this article.
Alternatively, the error message may be displayed when the QR code shown in the Client Portal was already used to attempt an activation and is expired. In this case, please log out of the Client Portal and log back in to obtain a fresh QR code.
References:
- See KB2260 for instruction on how to activate and operate IBKR Mobile Authentication (IB Key).
- See KB2748 for instructions on how to recover IBKR Mobile Authentication (IB Key).
- See KB3236 for instructions on how to enable notifications for the IBKR Mobile app.
- See KB3234 for troubleshooting missing IBKR Mobile notifications.
- See KB3073 for instructions on how to migrate the IBKR Mobile Authentication (IB Key) to a new smartphone.
