The Digital Security Card (DSC) is a battery operated security device which generates a series of random codes to be entered along with your user name and password upon each log in attempt.  As physical possession of the DSC is required to obtain the codes and log in, the device effectively prevents hackers who may have compromised your computer or information from accessing your account.  Instructions for operating the DSC are outlined below. 

Step 1 -  When logging into your account, enter your user name and password as usual. If successful, a 6-digit Challenge Code will appear. 

Step 2 - Turn on your device by pressing the “press” button until the 'PIN>' display appears, enter the 4-digit PIN code you specified at the time you requested the device and press the “OK” button. 

Step 3 - Enter the 6-digit Challenge Code from the login screen (step A) into the device when the 'CHALLNG>' display appears, press the “OK” button and a response code will appear. 

Step 4 - Enter the 8 digits of the response code (Step C) into the login Screen. Select the Login button to proceed. 

Note that the buttons on your security cards are not touch sensitive and must to be pressed to operate.

Related Articles

KB1042 - Video instructions for logging in with the Secure Code Card

KB1942 - Reactivating the permanent Secure Login Device

KB1943 - Requesting a replacement Secure Login Device

KB1131  - Overview of the Secure Login System

In order to opt back into the Secure Login System, please proceed as follows:

1. Open your browser and go to the web page ibkr.com.

2. Click on Log In > Portal Login

3. Enter your credentials and complete the authentication using your security device

4. In the left side menu, click on Settings > User Settings. Then, within the Security box, click the Configure "gear" icon next to Secure Login System¹

5. You will see a box titled "Secure Login Settings". Within that box, click on the Configure "gear" icon. This will take you to the settings for Secure Login not required for trading.

6. Select the radio button next to "I want to always use my Secure Login Device when logging in" and click on Continue

7. You will receive a confirmation that your settings have been updated. Click on OK to finalize the procedure

Notes

1. If you are using the Classic version of the Client Portal, click on the top menu Manage Account, then Security >Secure Login System > SLS Opt Out. There select the radio button to Opt Back In on the line correspondent to your user.

References

• See KB1131 for an overview of the Secure Login System
• See KB1943 for instructions on requesting a replacement Digital Security Card+
• See KB2636 for information and procedures related to Security Devices
• See KB2481 for instructions about sharing the Security Login Device between two or more users
• See KB975 for instructions on how to return your security device to IBKR
• See KB2260 for instructions on activating the IB Key authentication via IBKR Mobile
• See KB2895 for information about Multiple 2Factor System (M2FS)
• See KB1861 for information about charges or expenses associated with the security devices
• See KB69 for information about Temporary passcode validity

Table of contents

• Requirements
• Installation
• Activation
• Operation with Touch ID
• Operation with Face ID
• No Notification

Requirements

• Must be installed on an iOS device with Touch ID (fingerprint reader) or Face ID (facial recognition).
• Device's software version must be iOS 11.0 or later.
• Device must have either Touch ID, Face ID or Passcode enabled. Touch ID or Face ID is the recommended choice. Refer to Set up Touch ID or Set up Face ID for directions.

Installation

You can download IBKR Mobile app on your iPhone directly from the App Store

How to download IBKR Mobile from the App Store:

1. On your iPhone tap on the App Store icon.
2. Click on the Search icon (magnifying glass) in the lower right corner, then click in the search bar at the top, type IBKR Mobile then click Search.
3. Look for IBKR Mobile from Interactive Brokers LLC, tap on GET to the right, then tap INSTALL
   (if prompted, enter your Apple ID password or provide your fingerprint.)
4. Once the installation has completed, tap on Open to launch the IBKR Mobile app.
       

Back to top

Activation

Once the app is installed on your device you will need to activate it for the username you would like to enroll. This operation happens entirely on your phone, requires Internet access and the ability to receive SMS (text message).

1. On your phone, open the IBKR Mobile app:

1.a. If you're opening IBKR Mobile for the first time since its installation, you will receive a message asking your consent for IBKR notifications (Figure 1.), tap Allow and proceed with step 2.

1.b. If when opening IBKR Mobile you land on the login screen, tap Services on the top left (Figure 2.) and proceed with step 2.

1.c. If when opening IBKR Mobile you land on your Home Page, Portfolio, Watchlists, or similar, tap More on the bottom-right (Figure 3.). Then tap Services on the top left (Figure 4.) and proceed with step 2.

Figure 1.                                                      Figure 2.
    

Figure 3.                                                      Figure 4.

2. Tap Register Two-Factor, review instructions then click Continue.

3. Enter your Account Username and Password then tap Continue.

4. The default mobile phone number on record for your account will be already selected. If you are not able to receive text messages (SMS) on that number, you should choose a different one from the list (if applicable) or add a new one. To add a new mobile phone number, tap Add Phone number, enter the new number¹ and corresponding Country.  Once you have selected your preferred mobile number from the list or added the new mobile number, tap Get Activation SMS.

5. An SMS message will be sent with an Activation Token. Enter the token in the Activation Code field. Then tap Activate.
       

6. According to your phone hardware capabilities, you might be prompted to provide or define the security element used to secure the app (Fingerprint, Face ID or PIN²). Please provide the requested security element.
     

7. If the activation has been successful, you will see a confirmation screen. Tap Done to finalize the procedure
 

Once the IBKR Mobile authentication has been activated, you can close the app. Refer to Operation with Touch ID or Operation with Face ID below on how to use IBKR Mobile for authentication.

Notes:

1. You must enter your phone number without your country's trunk prefix and only enter numbers without any spacing or special characters.

2. The recovery PIN will be used to enable additional users or re-enable IBKR Mobile if it has been uninstalled. It must be at least 4 and up to 6 characters (letters, numbers and special characters allowed). Refer to KB2269 for additional guidelines.

Operation with Touch ID

Once activated, operation of IBKR Mobile Authentication using Touch ID is as follows:

IMPORTANT NOTE: If you do not have Internet access while operating IBKR Mobile Authentication, please refer to the section "What if I don't receive the notification?"

1. Enter your username and password into the trading platform or Client Portal login screen and click Login. If correct, a notification will be sent to your iPhone.
   
    
2. On your iPhone, check your notifications panel and select the IBKR Mobile app notification.
    
    

3. Selecting the notification will launch the IBKR Mobile app. On your iPhone, place your finger that was registered for Touch ID on the Home Button. If the Touch ID has not been activated, IB Key will prompt you to enter the Passcode.
        

4. If authentication succeeds, the log in will now automatically proceed.
    

Operation with Face ID

Once activated, operation of IBKR Mobile Authentication using Face ID is as follows:
IMPORTANT NOTE: If you do not have Internet access while operating IBKR Mobile Authentication, please refer to the section "What if I don't receive the notification?"

1. Enter your username and password into the trading platform or Client Portal login screen and click Login. If correct, a notification will be sent to your iPhone.
   
    
2. On your iPhone, check your notification menu and select the IBKR Mobile app notification.
    
    

3. Selecting the notification will launch the IBKR Mobile app. On your iPhone, look at the screen to authenticate via Face ID. If Face ID has not been activated, IB Key will prompt you to enter the Passcode.
           

4. If authentication succeeds, the log in will now automatically proceed.
    

What if I don't receive the notification?

If notifications are disabled, no internet access is available or if you have a poor, unstable connection it is possible the notification may not arrive. In these cases operation of IBKR Mobile Authentication is as follows: 

1. Click the link Click here if you do not receive the notification.
   
    
2. This will generate challenge code and box to enter response.    
   
3. Launch IBKR Mobile on your Smartphone, then select Authenticate.  Type the Challenge number into the corresponding box.
       
4. If you use Touch ID, place your finger that was registered on the Home Button. If the Touch ID has not been activated, IBKR Mobile will prompt you to enter the Passcode. A response string will be generated. If you use Face ID, skip this step and go to the next one.
       
5. If you use Face ID, look at the screen to authenticate via Face ID. If Face ID has not been activated, IB Key will prompt you to enter the Passcode. A response string will be generated.
       
6. Enter the response from your iPhone into the log in screen and click OK. 
   
7. If authentication succeeds, the log in will now automatically proceed.
   

References:

• See KB2748 for instructions on how to recover IBKR Mobile Authentication.
• See KB3234 for troubleshooting missing IBKR Mobile notifications
• See KB2745 for instructions on how to clear the cache for the IBKR Mobile app.

В случае необходимости вернуть* свое устройство безопасного входа в Interactive Brokers (в связи с повреждением, поломкой, консолидацией или закрытием счета), выполните следующие шаги:

1. Скачайте и распечатайте форму возврата устройства безопасности
2. Заполните форму и вложите в конверт вместе с устройством 
3. Отправьте конверт по адресу соответствующего офиса (указаны ниже)

В целях безопасности мы настоятельно рекомендуем использовать конверты из воздушно-пузырчатой пленки и службу доставки с возможностью отслеживания отправлений (например, UPS, FedEx, DHL или USPS Express Mail), поскольку Вы несете ответственность за возврат устройства. Обращаем Ваше внимание, что подтверждение возврата в IBKR станет доступно в личном кабинете не ранее чем через 3-5 рабочих дней после отправки. Срок доставки зависит от скорости работы конкретной почтовой службы.

*В настоящее время возврату подлежат только Цифровые карты безопасности+ с серийным номером IB3000xxx.

Дополнительные шаги для возврата с заменой
Если Вы возвращаете устройство не в связи с закрытием счета, а желаете получить замену, обратитесь в нашу службу безопасности по телефону, указанному ниже, и сообщите о повреждении устройства. Вам будет предоставлен временный код безопасности для доступа к своему счету до получения нового устройства. Ниже представлены дополнительные условия замены различных устройств, которые предлагает IBKR:

Пользователи Цифровой карты безопасности+ (ЦКБ+):
Для возврата и замены Цифровой карты безопасности+ (Рис. 1) войдите в Портал клиентов и запросите новую ЦКБ+ (инструкция доступна здесь).

Рис. 1

Пользователи Карты кодов безопасности:

Эти устройства (Рис. 4) не требуют возврата в IBKR. Их следует разрезать и выбросить. Если Вам необходимо замещающее устройство, мы рекомендуем активировать аутентификацию IB Key через IBKR Mobile (инструкция доступна здесь).

Рис. 4

Адреса и контактная информация:

Адрес:
Interactive Brokers, LLC.
Кому: Token Return Department
3 Pickwick Plaza
Greenwich, CT 06830
USA

Телефон в США:
1 (877) 442-2757 (бесплатный)
1 (312) 542-6901 (прямой номер)

Телефон в Канаде: 
1 (877) 745-4222 (бесплатный)
1 (514) 847-3499 (прямой номер)

Адрес:
Interactive Brokers(U.K.)LTD.
Кому: Token Return Department
Gotthardstrasse 3
CH-6301 Zug
Switzerland


Телефон в ЕС:
00800-42-276537 (бесплатный)
+41-41-726-9500 (прямой набор)

Телефон в России:
8-800-100-8556 (бесплатный)
+41-41-726-9506 (Pyсский)

Адрес:
Interactive Brokers, LLC.
Кому: Token Return Department
Suite 1512,
Two Pacific Place
88 Queensway Admiralty 
Hong Kong

Телефон:
+852-2156-7907 (廣東話)
+86 (21) 6086 8586 (普通话)

Адрес:
Interactive Brokers, LLC.
Кому: Token Return Department
PO Box R229
Royal Exchange, NSW, 1225
Australia


Телефон:
+61 (2) 8093-7300

Адрес:
Interactive Brokers Securities Japan, Inc.
Кому: Token Return Department
Kasumigaseki Building 25F,
2-5 Kasumigaskei 3 Chome, 
Chiyoda Ku, Tokyo 100-6025
Japan

Телефон:
+81 (3) 4588 9710 прямой номер (English)

送り先：
インタラクティブ・ブローカーズ証券株式会社  
〒100-6025
東京都千代田区霞ヶ関３－２－５
霞ヶ関ビルディング２５階
セキュリティデバイス部 

接触：
+81 (3) 4588 9700 直通 (日本語)

Закрытие счета
Доступ к Порталу клиентов для просмотра и/или печати отчетов по операциям и любых налоговых форм предоставляется только после возврата устройства и закрытия счета.  Закрыв счет, Вы сможете осуществлять вход без устройства безопасности используя только Ваш действующий логин и пароль.

Информация о сборах за замену устройства безопасности в случае его потери, кражи, повреждения или невозврата при закрытии счета доступна в статье KB1861.