OVERVIEW
The migration for your user depends upon your current use of the apps as follows:
1. Your Smartphone is solely used for trading (IB TWS installed) - Click Here
2. Your Smartphone is solely used for authentication (IB Key installed) - Click Here
3. Your Smartphone is used for both trading and authentication (IB TWS and IB Key installed) - Click Here
4. Your Smartphone is used for Debit Card transactions (IB Key installed) - Click Here
You have been trading on your smartphone with IB TWS and you have not used IB Key.
1. Upon first launch of the application you will see the following new Home Screen.
Figure 1 is the Home Screen of IBKR Mobile for iOS devices. Figure 2 is the Android device version.
Figure 1 Figure 2
2. Tap on the Trade button.
3. The rest of the application experience is identical to what you have already used in the past.
If you wish to access the other functions of the IBKR Mobile, such as the Authentication module or the
Debit Card functions:
For iOS (Figure 3)
1. Open the menu ‘More’ (lower right-hand corner of your screen).
2. Scroll to the very bottom of this page
For Android (Figure 4)
1. Open the Application menu
2. Scroll to the bottom section - App Settings
Figure 3
Figure 4
Activation
1. Launch the IBKR Mobile and tap on Authentication.
2. The app will detect the installation of the IB Key and will suggest a course of action - either an
automated migration (Figure 5) on an update and then automated migration.
You can as well choose to manually migrate at a later point.
Figure 5 Figure 6 Figure 7
After the migration is completed, should you run the IB Key standalone application - the one you have
authenticated with in the past - you will see the following screen (Figure 8).
Figure 8
A. Nothing changes in the daily login experience if you have an Internet connection - the Seamless
Authentication process will be used:
1. Enter your credentials in the corresponding fields (in the TWS, Account Management, WebTrader or
IBKR Mobile). Click on Login.
2. The system will send you a notification on your smartphone’s screen - tap on it.
3. Depending on your device, present your face to the camera or fingerprint on the sensor (iOS) or
enter your PIN code (Android). The system will the automatically proceed with the login.
B. If you have no Internet connection, you will use the IBKR Mobile in Challenge-Response mode:
1. Enter your credentials in the corresponding fields (in the TWS, Account Management, WebTrader or
IBKR Mobile). Click on ‘Login'.
2. Click on the link saying “I did not receive a notification”.
3. Launch the IBKR Mobile and tap on ‘Authentication’.
4. In the field Challenge of your smartphone application enter the values displayed on the Login
Screen. Tap the ‘Generate’ button.
5. Enter the values displayed by your smartphone app into the field Response string on the Login
Screen. Click ‘Login’.
1. Please complete first the procedure for the activation of the Authentication module of the IBKR
Mobile app (Click Here).
2. Login to the trading screen by taping on the Trade button of the Home Screen in your new IBKR
Mobile app (Click Here).
1. Please complete first the procedure for the activation of the Authentication module of the IBKR
Mobile app (Click Here).
2. On the Home Screen of the IBKR Mobile app tap on the Debit Card button. The rest of the experience
is identical to what you have already used in the past.
Данная статья описывает шаги для повторной активации IB Key через приложение IBKR Mobile.
Это может быть необходимо, например, после переустановки приложения или покупки нового телефона.
Перейдите по одной из ссылок ниже согласно операционной системе Вашего телефона.
Перейдите по одной из ссылок ниже согласно операционной системе Вашего телефона.
В других случаях Вы должны будете запросить временный доступ к счету, связавшись со службой поддержки IBKR (отдел безопасного входа) по телефону, указанному для Вашей страны на странице ibkr.com/support
Справка:
Описанная в данной статье процедура восстановления требуется, если:
Чтобы заново активировать модуль аутентификации IB Key через мобильное приложение IBKR, щелкните по одной из ссылок ниже согласно операционной системе Вашего телефона:
Данная инструкция поможет решить ряд проблем посредством полного сброса неисправного приложения IBKR.
1. Откройте Настройки телефона
2. В разделе Телефон выберите Приложения > Диспетчер приложений (Application Manager)
3. Прокрутите вниз и выберите желаемое приложение IB.
4. Нажмите на Память (Storage)
5. Выберите Очистить данные (Clear Data) > OK
6. Убедитесь, что удаление данных прошло успешно.
7. Перезагрузите телефон
8. Запустите приложение
Примечание. Если очистка кэша, настройка разрешений и перезапуск устройства Android не помогли решить Вашу проблему, свяжитесь со службой поддержки IB для дальнейшей диагностики.
This article details the steps needed to reactivate the IB Key authentication via IBKR Mobile.
This state of the application or its installation might be due, but not limited to, reinstallation of the app or the purchase of a new phone.
Please click on one of the links below according to your phone operating system.
Please click on one of the links below according to your phone operating system.
In any other case, we would kindly ask you to request a temporary account access by contacting IBKR Client Services (Secure Login department) on the phone number best suitable for your location, among the ones listed on ibkr.com/support
References:
This page covers specific points on what the Multiple 2-Factor System (M2FS) is and how it functions. For general questions on the Secure Login System, please refer to KB1131.
M2FS allows any client to maintain more than one active security device at the same time. You no longer need to choose between a physical security device and the IBKR Mobile app as either can be used interchangeably. If you already possess an active security device, any further device activation will result in both devices remaining simultaneously active.
In case you currently use the Security Code Card / Digital Security Card+: if you use a physical security device, you may download and activate the IBKR Mobile app. Please refer to the directions for Android and iOS.
In case you currently use the IBKR Mobile app: If you use the IBKR Mobile app and have an account with a balance equal or greater than USD 500K, you qualify for the Digital Security Card+ . You may log in to Client Portal and request the DSC+ by following the instructions here.
Once you have both a physical device and the IBKR Mobile app enabled, M2FS is represented by a drop-down menu upon login. You can now choose the device you wish to authenticate with, following the below steps:
1. Enter your username and password into the trading platform or Client Portal login screen and click Login. If the credentials have been accepted, a drop down will appear, allowing you to Select Second Factor Device. If you log in to the TWS, please notice that the M2FS is supported from version 966.
TWS:
Client Portal:
2. Once you select a security device, you will now be presented with the corresponding screen for authentication. Refer to the directions for:
- IB Key via IBKR Mobile (iOS)
- IB Key via IBKR Mobile (Android)
- Security Code Card
- Digital Security Card+
3. If the second factor authentication succeeds, the Log-in will now automatically proceed.
The device used to authenticate your withdrawal will define your withdrawal limits, according to the below table:
Security Device |
Maximum Withdrawal |
Maximum Withdrawal |
Security Code Card1 | USD 200,000 | USD 600,000 |
IBKR Mobile app | USD 200,000 | USD 600,000 |
Digital Security Card1 | USD 1,000,000 | USD 1,500,000 |
Digital Security Card+ | Unlimited | Unlimited |
Gold Device1 | Unlimited | Unlimited |
Platinum Device1 | Unlimited | Unlimited |
1: Represents a legacy device that is no longer issued.
Example: You have both the IBKR Mobile app and the Digital Security Card+ enabled and you need to withdrawal more than USD 200K. You can use either device to login to Client Portal but you will be required to use the Digital Security Card+ to confirm your withdrawal request.
M2FS provides even more flexibility to IBKR's Secure Login System by allowing you to choose what security device you want to authenticate with. In addition to the convenience of using a device which is trusted and routinely accessible, you can eliminate delays associated with authenticating at times a trade needs to be entered quickly.
The recovery procedure explained in this article is required in case:
In order to re-enable IB Key authentication via IBKR Mobile, please click on one of the below links, according to your smartphone Operating System
This procedure has proved to work as a solution for several issues, since it produces a complete reset of the malfunctioning IBKR app.
1. Go to your phone's Settings Menu
2. Below the Phone section, select Applications Application Manager
3. Scroll down and select the corresponding IB app which needs to be reset.
4. Tap on Storage
5. Tap on Clear Data OK
6. Confirm Data has been cleared.
7. Reboot the phone
8. Re-Launch app
Note: If after clearing the cache, manually adjusting the permissions and restarting your Android Device, the issue persists, please contact IB Customer Service for further troubleshooting.
Цифровая карта безопасности (DSC) - это устройство с батарейным питанием, генерирующее случайные коды, которые следует вводить вместе с Вашим именем пользователя и паролем при каждой попытке входа. Поскольку для получения кодов и доступа к Вашей учетной записи требуется физическое наличие данной карты безопасности, она эффективно защищает счет от несанкционированного доступа и взлома. Инструкции по работе с устройством приведены ниже.
Шаг 1 - При входе в счет как обычно введите свое имя пользователя и пароль. Если все верно, то Вы увидите 6-значный проверочный код.
Шаг 2 - Включите устройство безопасности, удерживая кнопку "press", пока на экране не высветится слово "PIN>", введите 4-значный PIN-код, который Вы выбрали, когда заказывали свое устройство, и нажмите "OK".
Шаг 3 - Когда на экране появится слово "CHALLNG>", введите полученный Вами в первом шаге 6-значный проверочный код и нажмите "ОК" - устройство сгенерирует ответный код безопасности.
Шаг 4 - Введите 8-значный код безопасности (шаг 3) в окно входа. Нажмите "Вход", чтобы продолжить.
Примечание: кнопки устройства безопасности не сенсорные и требуют нажатия для работы.
Полезные статьи
KB1042 - Видеоинструкции по входу с ипользованием карты кодов безопасности
KB1942 - Как реактивировать постоянное устройство защиты
KB1943 - Как запросить замещающее устройство защиты
KB1131 - Информация о системе безопасного входа